Nothing

Absolutely everything… immaculately clean .. friendly staff and fantastic selection at breakfast.. we loved it so much we are booked to go again next year .

Stayed in August 2025

There was no fridge in the room, and the lights in the bathroom were inadequate

Location

Stayed in August 2025

Size of bathroom

Location

Stayed in July 2025

We had to drive through a pedestrian area to reach the hotel.

The location was excellent - near the lake and an easy walk to restaurants and shops. The room was small but very efficiently designed so it had everything we needed. The lake view was nice and we especially enjoyed it while sitting on the balcony. The restaurant at the hotel was excellent.

Stayed in July 2025

The rooms were a bit dated but the benefits of the hotel made it ok

Perfect location and nice amenities, very good breakfast.

Stayed in July 2025

Small room

Excellent location. Lovely staff. Quiet but perfect for people who are exploring the area

Stayed in June 2025

only slight criticism our air con wasn't as good as some hotels we've stayed at

excellent hotel in great location 2 mins walk to beautiful old town . room was fine with plenty storage space , nice quiet pool never more than a few people using it . breakfast was very good , would say it's more 4 star than 3,

Stayed in June 2025

Nothing to dislike

We were here for 5 days as part of a long road trip and we could not have been more pleased with this hotel. Located a stones through from the lakeside and main town centre it was perfect. The underground carpark was one of the main reasons we chose this hotel over others but we are glad we did. The room was basic but all that we needed considering. It was clean, comfortable, offered plenty of wardrobe space and air con worked great. The breakfast was amazing with loads on offer including a choice of cereal, honeys, cheeses, fruit, breads, cold meats, salad, juices, deserts, pastries and even had a bottle of sparkling wine for those who fancied a breakfast tipple. Also surprisingly they had scrambled eggs, bacon and beans. My wife is Coeliac so needed safe Gluten Free options and each morning the staff ( who were very attentive and friendly) brought down a full basket of sealed GF products. Brilliant!! The pool area was perfect and did not get too busy with plenty of loungers available every day. Check in had to be done at the sister hotel next door, the Costello which is also where you would dine on an evening overlooking the lake.

Stayed in June 2025

Great location few steps from the lake, parking in the underground garage, very friendly staff, excellent breakfast, clean pool in nice garden.

Stayed in May 2025

Room didnt have any minibar. We missed some kind of fridge where to put grocerys.

Stayed in May 2025

The room felt more dated than the communal area of the hotel, balcony was open to next door just separated by a flower tub.

Great location, staff, pool area and an excellent breakfast.

Stayed in May 2025

Rooms very dated and small

Very central. Great breakfast

Stayed in May 2025

The included breakfast is fantastic, the location is very convenient, and the facilities were clean.

Stayed in May 2025

The location was great, we liked the parking in the garage. We really enjoyed the breakfast, there were a lot of choices.

Stayed in May 2025

It was quite noisy in the mornings as the walls are very thin and floors are wooden, maybe a rug or carpet might muffle some of the noise?

Hotel had a lovely pool (but did have time to go in!). The breakfast was very good and had a lot of options to choose from. There is a cold water dispenser in the lobby to fill your bottle from which I really liked as a little added touch!

Stayed in May 2025

Parking? A bit tight, but hey – it’s Italy, not Texas. No kettle or cups, which made our DIY coffee dreams a bit tragic.

Breakfasts? Absolute perfection. The whole place was spotless (seriously, you could perform surgery in the hallways). Staff? Super friendly, made us feel right at home. The room? Let’s say… passionately red and modest in size – not exactly our style, unless you’re into sleeping inside a tomato. But daily cleaning was top-notch. Wi-Fi worked like a charm, though the fan decided it wanted to join the conversation too – loudly. View and location? Bellissimo! And for the price? Totally worth it.

Stayed in May 2025

They have a limited number of parking spots, and the instructions for breakfast are unclear, leaving "room for imagination." They said all information was on the TV, which we didn't use. As an improvement suggestion, they could print some banners and attach them at the doors, etc.

The hotel is located 1 minute walk away from the lake. The room was clean and cosy. Their breakfast is very good.

Stayed in April 2025

Friendly family run hotel. Very conveniently located to explore Malcesine by foot without needing to worry about parking (as this is available at the hotel - at a cost though).

Stayed in October 2024

No breakfast options

Great location

Stayed in September 2024

It's a bit tricky to find at first but once you know where you're going it's all good!

Staff were super friendly, hotel was impeccable and the location was amazing! We loved the hot tub and honesty bar - it was a great touch.

Stayed in October 2024

Bedrooms / batroomswould benefits from a revamp.

Stayed in September 2024

Nothing really - no kettle in the room but hot drinks available at reception. Hairdryer not very powerful either. The rooms were also quite small but very comfortable

Excellent location - we were attending a wedding at the castle. Spotlessly clean. Staff were great and obliging for anything we asked for including extra pillows. Bathroom toiletries provided. They had underground parking for €5 a night which was great price We couldn’t use the pool due to the weather that looked lovely area too.

Stayed in October 2024

No resteraunt but the honesty bar was very helpful and there are loads of laces for food nearby.

Lovely hotel, friendly staff, amazing location next to the castle and lake and very confortable/quiet rooms!

Stayed in September 2024

It's not the hotel's fault but the parking is located in a garage onsite which is down a very steep hill and you have to drive down a road which appears to be pedestrianised so it is a bit confusing. There was a charge for parking, not very much, but I wasn't aware of it when I booked. More details on the advertisement about the parking detail would be appreciated.

The hotel is in a great location, just a minutes walk from town and the lake but that town is up a very steep hill so be prepared! It was super quiet and the bonus of the pool was really lovely, but cold! The staff are very friendly and helpful. It is also just a short walk from the cable car terminus which was perfect. The honesty bar works extremely well and they have lots of treats available there.

Stayed in September 2024