8.3

Reviews of Hotel Annabella Roof Terrace This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Fiume 5, Santa Maria Novella, 50123 Florence, Italy

  • Gabriela

    Reviewed: September 6, 2025 · Stayed in September 2025

    Verified review

    Loved that it was so close to the train station and other locations. Staff was really friendly and a great breakfast. Loved the terrace !

    All the stairs but luckily there was an elevator. Rooms were also on the smaller size but then again it was 3 adults and 2 kids.

  • Perolli

    Reviewed: September 2, 2025 · Stayed in August 2025

    Verified review
  • Svyatoslav

    Reviewed: August 30, 2025 · Stayed in June 2025

    Verified review

    Good location. Wonderful breakfast - not only sweets (as many hotels have). Usual mediterranean breakfast with eggs, meats, cheese, and vegetables. Pleasant staff.

    Small triple room. They have elevator, but to get into it you need to climb 1 floor by stairs, and after check-in plus 1-2 floors by stairs (it could be hard with large/heavy suitcases).

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  • Brandon

    Reviewed: August 29, 2025 · Stayed in August 2025

    Verified review

    The location to David and the metro station and the rooftop views

    Didn’t know when we were supposed to check out… I should’ve asked for a late check out when we checked in… my bad

  • Laura

    Reviewed: August 29, 2025 · Stayed in August 2025

    Verified review

    Charming boutique hotel. Centrally located to many sites and restaurants and 5 minute walk to Firenze SMN train station. Staff very friendly. Rooftop terrace is pretty but small.

    VERY tight quarters. Bed was very firm.

  • Milvania

    Reviewed: August 28, 2025 · Stayed in August 2025

    Verified review

    Great breakfast!

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  • Allison

    Reviewed: August 24, 2025 · Stayed in August 2025

    Verified review
  • Ian

    Reviewed: August 22, 2025 · Stayed in August 2025

    Verified review

    My family had a lovely, but brief, stay at Hotel Annabella Roof Terrace as part of an interrailing holiday. Finding a place that could accommodate a family of five for one night in a single room was great. The staff were really helpful, both while we weren’t arranging our visit and when we were there. We knew we would arrive at Firenze S.M.N. just before lunch and the hotel was happy for us to drop off your bags early so that we could enjoy our visit to Florence without having to carry them around, indeed when we arrived our room was actually ready for us which was a nice surprise. The hotel was ideally located for the train station, while the heart of Florence itself was a 10-15 minute walk. The terrace at the hotel also provides a lovely view of the city. The staff were also really helpful on the morning we left - we had an early train to catch. Which meant we had to leave before breakfast was served. The hotel staff prepared a takeaway breakfast for us to enjoy on our departing train journey. Overall, a really good experience.

    The streets immediately surrounding the hotel were fine during the day time, but felt like they might not be so pleasant late at night, although we weren’t out too late.

  • Bambi

    Reviewed: August 21, 2025 · Stayed in August 2025

    Verified review
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  • Kajal

    Reviewed: August 19, 2025 · Stayed in August 2025

    Verified review

    I liked that the location. Was excellent bec we had to go for a conference it was good that we just had cross the road . The beds were very comfortable, even the pillows spacious for 3 people. The staff was excellent aleays very helpful . The breakfast was very complete and delicious

    In the room the shower cabinet was very small. The lift was very oldvery dilapidated . The entrance was a bit dirty. The entrance door was very hard to open . On the road was full of holes, which the municipality could fix it .There were always begars and Uber drivers sitting there, and the road was always smelling off pee.

  • Rodrigo

    Reviewed: August 18, 2025 · Stayed in August 2025

    Verified review
  • Vihan

    Reviewed: August 17, 2025 · Stayed in August 2025

    Verified review

    Location

    Night there is no one available and even in morning when we reached early due to flights to leave our baggage there was no one or no instructions so we had to just sit on stairs and wait till 7 when staff arrives

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  • Samuele

    Reviewed: August 16, 2025 · Stayed in August 2025

    Verified review
  • Mark

    Reviewed: August 14, 2025 · Stayed in August 2025

    Verified review

    Central location, close to hop on hop off buses, restaurants and markets. Breakfasts each morning were awesome.

    Check in was very difficult, made worse by the fact the 1 lift in the building did not work. Reception is located on floor 3, and even then we had to walk up another level to our room, where there is no lift. To their credit, the lift was fixed the next day. The bathroom is extremely compact. Safe in room did not work and no one was on reception when I went to seek assistance.

  • 7.0 Good
    Riza

    Reviewed: August 12, 2025 · Stayed in July 2025

    Verified review
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  • 7.0 Good
    Vinoth

    Reviewed: August 10, 2025 · Stayed in August 2025

    Verified review
  • Huzefa

    Reviewed: August 6, 2025 · Stayed in August 2025

    Verified review

    Excellent breakfast, good staff, very nice location near main train station. Room was comfortable.

    One toilet for 4 people, ecen toilet was small.

  • Kristi

    Reviewed: August 3, 2025 · Stayed in July 2025

    Verified review

    Rooftop views, fluffy towels, family room just right for our one night stay close to airport

    Dragging our big bags up the stairs and using the old elevator was a challenge, but expected in Florence.

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  • James

    Reviewed: July 31, 2025 · Stayed in June 2025

    Verified review

    Very nice staff. The roof terrace was very nice. Breakfast was good for being included.

    Room was very small and tight. Beds were very hard and uncomfortable. The hotel is close to the train station so there were homeless on the street and iffy people hanging on the street at night. Outside of the hotel had a very strong urine smell all along the street. Felt a little unsafe. Shower was difficult to use and temperatures would change drastically from hot to cold for no reason often.

  • Ekaterina

    Reviewed: July 28, 2025 · Stayed in July 2025

    Verified review

    The best place! Very nice rooms, good personal, amazing breakfast

  • Melanya

    Reviewed: July 25, 2025 · Stayed in June 2025

    Verified review

    Location is the best, near train station

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  • Melanya

    Reviewed: July 25, 2025 · Stayed in June 2025

    Verified review

    The hotel is near to train station, it is have a terrace and it is a very nice to have a breakfast there

  • Scott

    Reviewed: July 25, 2025 · Stayed in July 2025

    Verified review
  • Ayman

    Reviewed: July 24, 2025 · Stayed in July 2025

    Verified review
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  • Joshandnaomi

    Reviewed: July 22, 2025 · Stayed in July 2025

    Verified review

    The roof top was a lovely addition. We are a family of 5 and all slept comfortably in the same room. The croissants, or cornetto's at breakfast were absolutely delicious!

    Sometimes it smelled a bit of sewer but in a big city like Florence, that smell is never far away. Not that much space at breakfast.

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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