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눉1. WIFI worked about half the time (luckily I have 5GB 4G allowance) and the rest of the time it was barely usable
2. The (tiny but ok) kitchen area really needed a microwave and a kettle
3. Some of the fittings need to be fixed (soap bowls falling off, shower hose broken and too short anyway)
4. For those who want to eat out, not many decent options (didn't bother us since we avoid stodgy food :))
눇1. Good location, 3 mins walk to the ski bus
2. Nice room, beds quite good (by hotel standards, which tend to be hard)
3. Very nice staff (Antares is run by the hotel next door to it)
4. Nice view out of the window
5. Everything worked
6. Good value for the area
눉Oh my god, where shall I begin...
The lift at the hotel has no mercy. When it closes you'd better not be in the way. Our trolley was, and it broke one of its wheels. The hotel's management refused to take responsibility for this. The room we got at first looked like leftovers by all standards - Old fashioned and smelly, and had a weird structure (pretty small and crowded but with two huge balconies...). The tap in the shower was some kind of crazy gizmo only engineers can operate. At first, we didn't have cold water at all, only boiling hot water. The manager came to fix it. We bathed one daughter in the shower and then we couldn't get warm water anymore, only freezing cold water, so the second daughter's shower ended in the sink. My wife and I didn't take a shower that night. The hotel staff couldn't move us to another room. In addition, we reserved this property partly because it offered laundry service. Actually we were expecting some kind of self service washing machine and dryer, but were amazed to learn that the hotel charges some 3€ for a T-shirt, and with the amount of laundry we had to make, we would have finished it with at least a 100€ bill (should have mentioned it in the ad..). Pissed as we were by the whole ordeal of the first night, we demanded to get another room, a refund for the first night and free laundry. The manager was reluctant to compensate us in any way, and it wasn't until my wife screamed at him in front of other guests that he agreed to move us to another room and give us the free laundry.
The second room was Ok I guess, but we kept bumping our heads in extremely low parts of the ceiling, and had to take a shower in a very small part of the tub so we can manage to take the shower without bumping our heads (I'm 190 cm tall and my wife is 160 cm tall..).
Both rooms had weird glass doors separating between spaces in the room - very wrong in terms of safety, especially when children are around.
눉A little bit noisy room because of lift noise and central boiler near the balcony. Not enough places for ski boots , no free parking in the parking lot so one have to pay for parking in the covered garage although booking states "free parking" .
눇location, responsive and welcoming staff, room is clean.