Reviews of Hotel Palazzo dal Borgo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Via della Scala 6, Santa Maria Novella, 50123 Florence, Italy
#161 of 384 hotels in Florence
Guests' ChoiceReview Score
Based on 537 hotel reviews
Score breakdown
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Cleanliness
9.1
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Comfort
9.0
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Location
9.6
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Facilities
8.8
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Staff
9.6
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Value for money
8.5
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Free Wifi
8.8
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: September 6, 2025
Stephen
Ireland9 ReviewsExceptionalAmazing hotel. We were upgraded to the superior room and it was amazing. The staff are brilliant and go out of their way to help. The breakfast was great with loads to chose from and the setting was lovely. Will definitely be back!
Stayed in August 2025
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Reviewed: September 5, 2025
Muneno
United States1 review“We had a lovely stay and I would definitely stay here again!”We enjoy taking the stairs, but stairs are steep in old buildings. Handrails were appreciated for safety. Small elevator, fits four, but at least they have one!
Breakfast was included and was wonderful. There was a wide assortment of pastry, fruit, cheese, cereal, juice, and coffee/tea. It was a great way to begin our day! Each staff member was very helpful and friendly. They accommodated us by packing an early breakfast for our early day trip.
Stayed in September 2025
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Reviewed: September 5, 2025
Bianca
Australia8 Reviews“Gorgeous boutique hotel in the perfect location with clean rooms, amazing views and delicious breakfast!”Gorgeous hotel right in the heart of Florence! Walking distance to the duomo, wine bars, cafes and restaurants. Nice big comfortable bed, very friendly staff and beautiful outdoor space for a lovely breakfast every morning.
Stayed in August 2025
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Reviewed: September 1, 2025
Arantxa
Spain22 Reviews“Nice location in Florence close to Sta Maria Novella”The garden and breakfast room
Stayed in August 2025
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Reviewed: August 30, 2025
Brett
New Zealand16 Reviews“We loved it.”Reception staff excellent in every way.
Stayed in August 2025
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Reviewed: August 29, 2025
Benjamin
United States6 Reviews1 helpful vote“Excellent hotel.”Everything was great
The location and staff were all amazing. Very helpful.
Stayed in August 2025
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Reviewed: August 21, 2025
Steve
United Kingdom13 Reviews2 helpful votes“Beautiful”Loved this hotel. A gem in Florence
Stayed in August 2025
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Reviewed: August 20, 2025
Georgina
United Kingdom6 Reviews2 helpful votes“Beautiful hotel with so much charecter!”The staff are all so lovely, helpful and polite. The hotel is beautiful and has so much character! The breakfast is delicious with lots of choice, and the room was so lovely and charming!
Stayed in August 2025
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Reviewed: August 18, 2025
Lisa
Canada1 review“Excellent hotel”Nothing
Location, great breakfast, helpful staff
Stayed in August 2025
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Reviewed: August 17, 2025
Andrea
United States10 Reviews“Very enjoyable”Great location staff all extremely friendly and helpful
Stayed in August 2025
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Reviewed: August 16, 2025
Laura
United Kingdom2 Reviews“Great location and perfect for my needs”Staff were extremely helpful A very thoughtful welcome note
Stayed in August 2025
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Reviewed: August 14, 2025
Emma
United Kingdom7 Reviews“Exceptional! A must stay.”Nothing!
An oasis of cool and calm in a hot busy City. The place is spotless, feels very grand, the views we had were exceptional, the breakfast selection was incredible and the staff were extremely kind and helpful. A must stay in Firenze!
Stayed in August 2025
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Reviewed: August 9, 2025
Inesa
Latvia184 Reviews84 helpful votes“A very nice hotel!”Next to the train station and center of the city. Good breakfast in a beautiful courtyard!
Stayed in August 2025
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Reviewed: August 8, 2025
Chris
United Kingdom10 Reviews“A real gem!”Nothing. I look forward to returning at some point.
What a gem! In a fantastic location, with a real olde world feel of a bygone era. A wonderful stay, made better by the very attentive and friendly staff.
Stayed in August 2025
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Reviewed: August 8, 2025
Massot
United States5 ReviewsVery GoodRoom is deteriorated Bathroom was not completely clean
Service, Breakfast, Location
Stayed in July 2025
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Reviewed: August 1, 2025
Ekaterini
Norway4 ReviewsWonderfulWe arrived and the airconditioning was broken. They were very helpful and moved us into an upgraded room with great views. Very friendly staff and good location.
Stayed in July 2025
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Reviewed: July 26, 2025
Ben
United Kingdom3 Reviews1 helpful voteWonderfulAir con wasn't great, but not expected in an older place and room was quite cool anyway.
Loved the quirkyness and feel of this place. Quad room was spacious and perfect for families with 2 bathrooms. Lovely courtyard for breakfast al fresco. Great location - easy walk to everywhere.
Stayed in July 2025
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Reviewed: July 22, 2025
Robert
Slovakia14 Reviews“Authentic Florence hotel with great rooms, friendly staff, delicious breakfast and centrally located”Nothing
Great and helpful staff. Spacious and clean room. Slept amazing here. Strong AC which we loved. Location is perfect, close to all the important places to see. Delicious breakfast
Stayed in July 2025
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Reviewed: July 17, 2025
Frank
New Zealand32 Reviews2 helpful votes“Awesome”Nothing
Location, cleanness and the staff is really nice 👍
Stayed in July 2025
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Reviewed: July 16, 2025
Amanda
United States2 Reviews4 helpful votes“Great location, exceptional staff and charming boutique hotel.”Not enough outlets in convenient spots. Bed was firm, which is fine with me, but others might prefer soft. The pillows were flatter than we like
Staff was exceptional. Extremely helpful. Room was large and well appointed. The included breakfast was nice and by day 3, we were all eating the pancakes!
Stayed in July 2025
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Reviewed: July 15, 2025
Shannon
United States36 Reviews4 helpful votes“Good night’s sleep close to the train”Room smelled a bit musty but that went away after a couple hours.
Comfortable bed and great breakfast in historic building near the train station. We even gad a view of the church. Staff was helpful with recommendation for dinner.
Stayed in July 2025
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Reviewed: July 10, 2025
Caroline
United Kingdom10 Reviews1 helpful vote“Beautiful”Air con unit was quite small.
Beautiful room. Excellent location by train station and Santa Maria Novella pharmacy and church. Really nice breakfast
Stayed in July 2025
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Reviewed: July 4, 2025
Ambientdays
Russia12 Reviews2 helpful votes“Lovely hotel in Florence style”The hotel is very close to the Santa Maria Novella train station, about 10 min walk. We had an elegant old-style room with everything necessary for our stay, a clean bathroom, towels, and sheets. Also a nice view from the window and a small garden where you can have breakfast. The breakfast had plenty of dishes. Special thanks for having lactose-free milk. The staff was super nice and sent sightseeing and restaurant recommendations to my email.
Stayed in July 2025
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Reviewed: July 2, 2025
Muhannad
United States21 Reviews“History and location all in one place”Bathroom just a little outdated but did not bather us
Location location location! Literally everything walking distance. Superb service and amazing breakfast. Love the history the building holds and how the kept the antique look of it
Stayed in July 2025
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