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Reviews of Astor Hotel 4 stars

Viale Delle Palme 16, 16167 Genoa, Italy

#55 of 98 hotels in Genoa

Guests' Choice

Review score

Based on 457 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.9

  • Location

    8.9

  • Facilities

    7.6

  • Staff

    8.3

  • Value for money

    7.3

  • Free WiFi

    8.4

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Showing 1 - 46

  • Reviewed: 29 September 2018

    4.2
    The location, the underground parking
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Where to start...the decor (very much stuck in the 60s - and not in a good way), the stale smell in the rooms, the bathrooms, the very rude gentleman at check-in, the disappointing breakfast, especially the coffee. In light of all of this, the hotel constitutes terrible value for money. It was by far the least nice place we have stayed in during a 2 week trip through Italy, France and Switzerland.

    The location, the underground parking

    Stayed in September 2018

  • Reviewed: 30 July 2018

    7.5
    Hotel location is perfect, it is 3 min from the sea at a...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Facilities are outdated as for a 4 star hotel. Have to be renovated, especially considering pricing policy. It seems to be no renovations since early 90s.

    Hotel location is perfect, it is 3 min from the sea at a nice district. There is also a nice garden and a terrace for breakfast. Also parking is available on site.

    Stayed in July 2018

  • Reviewed: 3 July 2018

    5.8
    Way overpriced and disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    We had stayed at Astor the night of our wedding. I booked more than 6 months in advance and had asked for the most romantic room in the price range we booked for as it was our wedding night. We arrived quite late and the man at the desk didn't congratulate us nor was he particularly friendly- just very routine. We got to our room and to our disappointment it wasn't very nice at all. I wasn't expecting much, but at least putting us in a nice room to celebrate our first night being married would have been very appreciated. Instead the room was quite old looking, with an ugly little sofa/cot thing in the corner. It was the kind of room I would never normally spend more than 50€ a night on. I've worked in the hospitality industry for years, and any time I've found out that one of my guests was celebrating a special occasion I've tried to go above an beyond in some way to make their experience at least a little special. We have friends and family that visit often from out of town and I definitely wouldn't recommend the Astor Hotel to any of them

    The room was clean and had a nice view of the garden area below.

    Stayed in June 2018

  • Reviewed: 4 June 2018

    5.8
    Great location, poor execution!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    The staff were not very friendly, and the breakfast was the most dissapointing breakfast I think I've ever had. We waited for probably 20 minutes for them to top up empty serving dishes, after several requests, and then everything was cold and very poor quality.

    The location of the hotel was great for Nervi, close to the train station, walk along the sea, avenue of palms...

    Stayed in June 2018

  • Reviewed: 28 May 2018

    9.2
    Classy Hotel
    • With a pet
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    I was very pleased with the provided secure parking. Staff were welcoming and the gardner keeps the grounds beautifully. The breakfast was wholesome with lots of choice, the coffee perfect and the mini brioches still warm. I particularly liked the smell of the shampoo and body lotions provided.

    Stayed in May 2018

  • Reviewed: 13 May 2018

    8.3
    Location is perfect, just few steps away from Passegiata...
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    Location is perfect, just few steps away from Passegiata Anita Garibaldi- nicest walking path at a sea in Genoa! Nervi is a best location to find a bit calm, away from the city noise.

    Stayed in May 2018

  • Reviewed: 25 September 2017

    10
    Great location nearby train station on seafront goes into...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location nearby train station on seafront goes into central Genoa. Good breakfast - restaurant menu not extensive but quite adequate. Lovely gardens with seating areas.

    Stayed in September 2017

  • Reviewed: 27 August 2017

    7.1
    Very nice
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Soundproof is absolutely missing, earplugs are a must.

    The best area in the city, an old cosy hotel hidden in a garden in a quiet street. The sea and promenade in a minute walk, as well as the station

    Stayed in August 2017

  • Reviewed: 31 July 2017

    4.6
    Breakfast is super and the morning breakfast staff go out of...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Extremely uncomfortable hard beds, very noisy rooms due to very thins walls or lack of insulation. Bathrooms are in desperate need of TLC. Lack of general maintenance in the rooms as doors stick etc.

    Breakfast is super and the morning breakfast staff go out of their way to help you. The afternoon staff in the Bar area are also very efficient and friendly.

    Stayed in July 2017

  • Reviewed: 20 July 2018

    10
    Perfect location, perfect staff, perfect everything.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Perfect location, perfect staff, perfect everything...beautiful garden...i couldn’t ask for more!

    Stayed in July 2018

  • Reviewed: 18 July 2018

    9.6
    lovely location, lovely hotel a 70's treasure perfectly...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    lovely location, lovely hotel a 70's treasure perfectly preserved. Authentic and charming.

    Stayed in July 2018

  • Reviewed: 12 July 2018

    8.3
    You can choose Astor for a short Nervi visit.
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Its a bit old. Specially the bathrooms

    An old hotel but in the center of Nervi . Close to the sea . Nice Garden. Also has a nice restaurant inside.

    Stayed in July 2018

  • Reviewed: 2 July 2018

    7.9
    Nice relaxing stay in a more relaxed part of Liguria, recommended for the price.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Hotel is a bit outdated.

    Nice hotel, good location, no-frills. Service above average.

    Stayed in June 2018

  • Reviewed: 5 June 2018

    10
    Position to prom
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Position to prom Room with balcony

    Stayed in June 2018

  • Reviewed: 16 May 2018

    8.3
    A classic, comfortable hotel a minute away from stunning coastal scenery
    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    A beautiful town with stunning coastal path. The hotel is set in lush gardens. Classic and comfortable.

    Stayed in May 2018

  • Reviewed: 30 October 2017

    9.2
    I enjoyed with my time here
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 7 nights
    • Submitted via mobile

    I would like to have sockets at the head of the bed.

    Location near rail station. Polite and professional personal of the hotel.

    Stayed in October 2017

  • Reviewed: 12 August 2017

    8.8
    Location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Noise

    Location

    Stayed in August 2017

  • Reviewed: 25 July 2017

    10
    Enjoyed my stay.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a nice size. The breakfast had excellent choices.

    Stayed in July 2017

  • Reviewed: 23 July 2017

    9.2
    Relax by the sea
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The shower door was half broken

    Very peaceful location and a beautiful garden.

    Stayed in July 2017

  • Reviewed: 18 July 2017

    5.0
    Need improvement
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms need maintenance and renewal. Parking should be included

    Location

    Stayed in July 2017

  • Reviewed: 26 June 2017

    7.5
    There was a stale odor in the room.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    There was a stale odor in the room.

    Stayed in June 2017

  • Reviewed: 24 May 2017

    5.0
    underperformer
    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    bit old, breakfast not great, not really friendly

    Stayed in April 2017

  • Reviewed: 15 May 2017

    9.6
    Very noisy outside
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy outside

    Stayed in May 2017

  • Reviewed: 17 April 2017

    10
    Great hotel and restaurant and location
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    They were very accomadating and professional staff will definitely go back

    Stayed in April 2017

  • Reviewed: 10 April 2017

    10
    See above in "What did your like?"
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    We have stayed in your hotel before and love the view of the trees and the traditional elegance of the atmosphere. Your staff was very helpful.

    Stayed in March 2017

  • Reviewed: 8 December 2016

    10
    bacon and eggs not always available every breakfast
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    bacon and eggs not always available every breakfast

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 January 2016

    9.2
    The location is in walking distance of the train station as...
    • Leisure trip
    • Solo traveller

    The location is in walking distance of the train station as well as the passeggiata di Nervi. (a beautiful walk way overlooking the Mediterranean) The town of Nervi has amazing views, restaurants and shops and a welcoming small town atmosphere.

  • Reviewed: 9 August 2015

    9.2
    Good location, very clean, bed and towels were changed every...
    • Leisure trip
    • Couple

    nowhere to dry your swimsuits, minibar was used as refrigerator, breakfast every day the same, wi-fi password is valid for three days, then you need to ask for a new one

    Good location, very clean, bed and towels were changed every day, pleasant staff

  • Reviewed: 2 August 2015

    10
    It is a very good hotel.
    • Leisure trip
    • Couple

    It is a very good hotel. Breakfast was great and the staff were welcoming and very helpful. The place is perfect for relaxation and the view from the balcony was excellent.

  • Reviewed: 25 July 2015

    6.7
    Nice hotel with a quiet street location, parking and balcony.
    • Leisure trip
    • Family with older children

    Front office was not very helpful in making recommendations for dinner and would call to make reservations on our behalf.

    Nice hotel with a quiet street location, parking and balcony. Breakfast was good.

  • Reviewed: 22 June 2015

    6.7
    reception
    • Leisure trip
    • Couple

    the hotel needs to be renovated; the management should urgently do something about the noise. The rooms/corridors are not isolated at all and you can hear every noise or sound that is made in adjacent rooms. When your neighbours flush the toilet, you think a rocket has been launched! Guest arriving late in the evening from an evening out also woke up everybody.Another point is the breakfast that was disappointing for such a hotel. We expected all in all more for this price.

    reception

  • Reviewed: 4 January 2015

    9.6
    Staff and food excellent.
    • Leisure trip
    • Couple

    Only one thing breakfast finished at 10.00 on the dot and was being cleared at 9.50 one morning. Too early'

    Staff and food excellent. Lovely location. Very clean,

  • Reviewed: 20 March 2016

    9.6
    Great service!
    • Business trip
    • Solo traveller

    Great service! Grazie!

  • Reviewed: 18 February 2016

    10
    Overall very good value and this is the third or 4th time we...
    • Business trip
    • Couple

    Overall very good value and this is the third or 4th time we have stayed there because we do business with a factory that is relatively near.

  • Reviewed: 26 January 2016

    10
    Excellent staff.
    • Leisure trip
    • Couple

    Excellent staff. Clean, comfortable, good food.

  • Reviewed: 3 January 2016

    10
    + parking directly at the hotel
    • Leisure trip
    • Group

    - nothing

    + parking directly at the hotel + staff is very friendly + good breakfast + very clean

  • Reviewed: 1 November 2015

    7.1
    convenient location
    • Leisure trip
    • Couple

    convenient location

  • Reviewed: 26 October 2015

    7.1
    good location near the station and sea-promenade of nervi
    • Leisure trip
    • Family with older children

    breakfast is not huge, but ok for italy

    good location near the station and sea-promenade of nervi

  • Reviewed: 13 September 2015

    8.3
    Location
    • Leisure trip
    • Group

    Very hard mattress. Shower in bath

    Location

  • Reviewed: 8 September 2015

    10
    Everything
    • Leisure trip
    • Couple

    Bed level too low,too close to floor.

    Everything

  • Reviewed: 31 August 2015

    9.2
    Pleasant, helpful staff.
    • Leisure trip
    • Couple

    Pleasant, helpful staff. Car park.

  • Reviewed: 20 August 2015

    9.6
    Hotel environment and location
    • Leisure trip
    • Couple

    nothing

    Hotel environment and location

  • Reviewed: 13 August 2015

    9.6
    All the staff members were friendly and helpful.
    • Leisure trip
    • Solo traveller

    Nothing

    All the staff members were friendly and helpful. Good location.

  • Reviewed: 14 July 2015

    9.6
    Location, location location
    • Leisure trip
    • Couple

    Bed was hard. That was the only issue. Wonderful place.

    Location, location location

  • Reviewed: 18 April 2015

    8.3
    The excellent evening meal in the hitel restaurant .
    • Leisure trip
    • Couple

    Nothing

    The excellent evening meal in the hitel restaurant ..friendly obliging waiters who made our one night stay here a very enjoyable one

  • Reviewed: 5 April 2015

    8.8
    Good location, close to seaside promenade and center.
    • Business trip
    • Solo traveller

    Good location, close to seaside promenade and center.

There are also 22 reviews without text. These impact the overall review score.

Showing 1 - 46

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