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Reviews of Hotel Beau Sejour 3 stars

Strada Nazionale Gran San Bernardo 3, 11014 Etroubles, Italy

#2 of 3 hotels in Etroubles

Guests' Choice

Review score

Based on 209 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.6

  • Staff

    8.3

  • Value for money

    7.6

  • Paid WiFi

    3.9

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Showing 1 - 32

  • Reviewed: 2 August 2018

    6.7
    The rooms were good, comfortable and very clean.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    The attitude of the staff was terrible - rude, officious and aggressive. We spent 28 nights in various hotels in France, Italy and Switzerland and had 26 nights with friendly, courteous and helpful hotel staff. The two days at Beau Sejour were the exception - we felt unwelcome. Most disappointing.

    The rooms were good, comfortable and very clean.The continental breakfast was very good.

    Stayed in July 2018

  • Reviewed: 4 July 2018

    9.2
    A comfortable, reasonably priced hotel in a beautiful location. The staff were really helpful.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    All was good.

    Comfortable rooms, great staff, beautiful location. Value for money was excellent, especially having travelled through Switzerland the previous day. Would definitely stay there again if in the area.

    Stayed in June 2018

  • Reviewed: 16 February 2018

    5.8
    Plenty of empty tables for breakfast, but was placed between...
    • Leisure trip
    • Couple
    • Superior Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Plenty of empty tables for breakfast, but was placed between two doors with draft and the working area for staff. Not very relaxed or holiday like. Small rooms despite ordering superior room.

    Stayed in February 2018

  • Reviewed: 14 January 2018

    6.7
    A dated hotel with dated rules and procedures.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 5 nights

    One wardrobe with 5 coat hangers for a family of 4 is not sufficient. The room did not have a single coat peg or shelf. There is no where to hang ski jackets etc. The hotel has a dated décor, dated rules and procedures. It is however in a good location for Crevacol. Some of the staff are very friendly whilst the remainder are close to being rude. The food is very overpriced for this region. A plate of buttered pasta for 10 Euro is not acceptable. The hotel was full when we stayed. Breakfast was therefore a saga. Leaving just one bottle of milk in the breakfast buffet is crazy. The staff rolled their eyes every time they were asked for a refill.

    Good sized family room.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    10
    Perfect family hotel close to ski lift!
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 6 nights

    Absolutely nothing. Maybe just small advice, to provide bigger safe and make it for free. The rest is wonderful.

    Everything was great! The staff is amazing, the really make you feel at home. We have a 9 years old daughter and she was very happy with animation at the hotel as well. Very easy access to the Crevacol (to ski), the room is very nice and the bed was very comfortable (very important after long day skiing). The breakfast was excellent, great quality & choice of the products! Grazie mille per tutto davvero! Ci siamo sentiti benissimo!

    Stayed in January 2018

  • Reviewed: 29 August 2017

    5.8
    Disappointing. We did not experience the warm and helpful reception other reviewers have enjoyed
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The Reception staff were disinterested (borderline rude). The wifi internet service (only available around reception desk) did not work for us at all. Whatever your booking.com confirmation says you will get a pokey but adequate standard room - not a premier room.

    The restaurant staff were charming and the food was very good

    Stayed in August 2017

  • Reviewed: 13 June 2017

    7.9
    Breakfast was provided in room the evening before as we had...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Note that the check in is available only until ~23:00-23:15 in the evening.

    Breakfast was provided in room the evening before as we had to leave early in the morning

    Stayed in June 2017

  • Reviewed: 9 January 2017

    9.2
    Brilliant staff
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 6 nights
    • Submitted via mobile

    The hotel is a bit dated but very clean, tidy and functional.

    The staff were amazing and really went out of their way to ensure our stay was very enjoyable. We were part of a large party attending ski races and we were most grateful for the hotels ability to provide an early breakfast, an area to service race skis and all our other requests. Thank you all!!!

    Stayed in January 2017

  • Reviewed: 8 January 2017

    6.3
    Make sure everything works before you accept room
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    toilet stuck so could have run all night without giving us any rest. luckily I did a temporary fix myself and told the staff in the morning also about the kinked shower hose, so shower intermittant

    friendly staff - good introduction to hotel, with a personal tour, breakfast ok

    Stayed in January 2017

  • Reviewed: 8 October 2016

    4.2
    We would suggest being early to breakfast if you want any!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Breakfast very poor. Lack of food. Bathroom too crowded with items in a small space. I don't think we'll be back!

    The location was interesting.

    Stayed in September 2016

  • Reviewed: 25 September 2016

    5.8
    Great location, expensive food, rude gentleman on staff
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Certain Staff attitude, the ladies were fine but one certain gentleman was not.. WiFi is NOT FREE.

    Location was OK, staff a little disinterested, in anyone but Italians...

    Stayed in August 2016

  • Reviewed: 20 September 2018

    9.2
    Stopover in the way home.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The most comfortable beds Fabulous breakfast

    Stayed in August 2018

  • Reviewed: 20 September 2018

    10
    Very friendly and welcoming, excellent restaurant, good...
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly and welcoming, excellent restaurant, good value.

    Stayed in September 2018

  • Reviewed: 5 September 2018

    8.8
    Very good place to stay if you are using the St Bernard Pass
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Very friendly staff, good food

    Stayed in September 2018

  • Reviewed: 18 August 2018

    7.5
    Cute.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nil

    Cute. Breakfast.

    Stayed in July 2018

  • Reviewed: 15 August 2018

    10
    Great location right on the Via Francigena
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Had a lovely ground floor room with its own private patio. The restaurant had a good choice of vegetarian food.

    Stayed in July 2018

  • Reviewed: 12 August 2018

    7.5
    Location, staff
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location, staff

    Stayed in August 2018

  • Reviewed: 27 June 2018

    9.6
    Family of 4.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    No kettle and nofridge.

    Clean. Good location. Nice and helpful staff. Spacious room.

    Stayed in June 2018

  • Reviewed: 5 March 2018

    6.7
    Nice location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    old shower facility

    Nice location

    Stayed in March 2018

  • Reviewed: 7 October 2017

    7.1
    Good breakfast
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Charging extra for storing bicycles and using wifi

    Good breakfast

    Stayed in October 2017

  • Reviewed: 24 September 2017

    5.0
    Strange.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Check out at 9AM, breakfast at 7:30 - 8:30 without notice.

    Good breakfast

    Stayed in September 2017

  • Reviewed: 13 September 2017

    9.6
    Great place to stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Interesting decor, room with terrace, great music, lovely breakfast

    Stayed in September 2017

  • Reviewed: 26 August 2017

    6.7
    Ok
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower very small No free Wifi

    Nice staff

    Stayed in August 2017

  • Reviewed: 19 August 2017

    8.8
    Nice big room, good breakfast.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice big room, good breakfast.

    Stayed in August 2017

  • Reviewed: 20 February 2017

    8.3
    The location, the rooms and public areas.
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were a little overwhelmed

    The location, the rooms and public areas. The food

    Stayed in February 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 May 2016

    10
    A warm welcome from Elio and his friendly team at this...
    • Leisure trip
    • Couple

    Bathroom though perfectly clean and functional could do with an update. We didn't need it but wifi is chargeable - rare these days.

    A warm welcome from Elio and his friendly team at this traditional, well-run mountain hotel. Our room was spacious, light and comfortable with plenty of storage, lighting and power points. The hotel has several attractive public areas including a sunny reading room, a cosy bar and a covered outside terrace for summer dining. We enjoyed dinner in the restaurant which had a good choice of set menus or à la carte. Breakfast was self-service with a decent range of savoury or sweet options. It is in a great location within a few minutes walk of the town and several hiking/cross-country ski trails in spectacular mountain scenery. Although we only stayed one night we would happily return for a longer stay.

  • Reviewed: 4 August 2015

    5.0
    Magnificent location with marvelous walks and an outstanding...
    • Leisure trip
    • Couple

    The flippant attitude of the staff and general unwillingness to assist or make your stay comfortable. Perhaps they are short staffed or overworked, but the customer should not bear the brunt of bad management

    Magnificent location with marvelous walks and an outstanding local cuisine.

  • Reviewed: 12 July 2015

    7.5
    Central location , good restaurant and bar onsite, elevator,...
    • Leisure trip
    • Couple

    We were in the back of the hotel overlooking transient tent and trailer park and we didn't get the balcony which was listed in the room description --balconies are in the front of the hotel, also very slow check out in AM due to understaffing

    Central location , good restaurant and bar onsite, elevator, attractive rooms, convenient parking for our motorcycle

  • Reviewed: 9 June 2015

    10
    Hotel well situated, attractive bedrooms, spotlessly clean...
    • Leisure trip
    • Couple

    Everything was great!!

    Hotel well situated, attractive bedrooms, spotlessly clean & a Manager who cannot do enough to ensure guests have an excellent stay. Customer service first class, couldn't be beat!!

  • Reviewed: 15 September 2015

    9.2
    Always a very warm welcome.
    • Leisure trip
    • Couple

    The room on our first night was not suitable for a middle aged couple

    Always a very warm welcome.

  • Reviewed: 7 August 2015

    10
    Very friendly manager.
    • Leisure trip
    • Family with older children

    Very friendly manager. Got a very big room (were 4 people with dog).

  • Reviewed: 24 June 2015

    10
    On the Via Francengina route.
    • Leisure trip
    • Group

    On the Via Francengina route. Helpful manager. Great breakfast and good restaurant.

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 32

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