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Reviews of Best Western Ai Cavalieri Hotel 4 stars

Via Sant'Oliva 8, 90141 Palermo, Italy

#12 of 72 hotels in Palermo

Guests' Choice

Review score

Based on 290 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.5

  • Location

    9

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.4

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Showing 1 - 45

  • Reviewed: 15 July 2018

    9.6
    A very nice hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location was fine but less than perfect.

    A very nice hotel. Very comfortable room and the bath was an unexpected pleasure. An extremely efficient and quite air con provided a wonderfully cool environment despite the heat of the city.

    Stayed in July 2018

  • Reviewed: 1 June 2018

    6.3
    Average
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights

    There was not really anything to like.

    Very average property in the right location in another dirty Sicilian town. Hotel could do with a refurbish, staff were all very nice and helpful.

    Stayed in May 2018

  • Reviewed: 9 April 2018

    5.0
    Noisy no air conditioning central hotel
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    NOISE!NOISE!-3 nights of no sleep. A smoking night club next to hotel. NO air-conditioning until May even if Temp 90 F. No place to buy even water or snack in hotel. Stay here only if desperate!

    Central location- clean-nice staff-looks nice-old fashion

    Stayed in April 2018

  • Reviewed: 25 March 2018

    10
    fantastic
    • Leisure trip
    • Solo traveller
    • Single Internal Room
    • Stayed 2 nights

    no such.

    The location of the hotel is perfect: 5-min walking from Teatro Massimo as well as from the Politeama Square. At this latter square, the bus stop from/to the airport can be found. The room was spatious, the room was provided with a water boiler and several type of teas. The bathroom was huge, bidet is also provided. The bed was big and comfortable. The breakfast is abundant, one can squeeze oranges to make its own juice. The pastries and the fruit salads are very delicious. The breeakfast was served in the covered yard. Staff is very polite.

    Stayed in March 2018

  • Reviewed: 22 March 2018

    8.8
    Overall my stay was very good and I'd stay there again
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The beds are hard which I found uncomfortable however they did bring me a soft pillow when I asked. They seemed to have an event every night. My room was on the first floor so I found it noisy but was able to use my ear plugs to block most of the noise.

    The breakfast is excellent and the staff are wonderful. The rooms are very clean and mostly comfortable.

    Stayed in March 2018

  • Reviewed: 3 March 2018

    9.6
    A very pleasant hotel with beautiful decor in common areas...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Only con was lack of any foreign language news channels on TV, despite indication otherwise in hotel guide and reception staff; particularly surprising for an international hotel brand.

    A very pleasant hotel with beautiful decor in common areas and modern bed and bath room facilities. An excellent and generous breakfast (not included, E7.00 per person). Within walking distance of most attractions.

    Stayed in February 2018

  • Reviewed: 17 January 2018

    10
    This is a truly lovely property -- quiet, clean and very comfortable.
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    I liked everything, but if they could change one thing it would be to add a mattress pad or topper to the bed. The surface was a little hard - although the bed was fine.

    Love the hotel! Very clean, very nicely appointed, and very very comfortable. The staff is excellent, helpful and kind. The location is great. A really lovely property.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    9.6
    Excelent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Friday night there is a bar next to hotel and quite noisy but than again...it's Friday night so ...

    Location of hotel is perfect, parking, excelent breakefast and friendly personnel.

    Stayed in January 2018

  • Reviewed: 9 August 2017

    7.1
    I will pick some place else if I go again.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The daytime concierge was an elitist pratt. His attitude was unacceptable. The late night concierge seemed very out of touch, unaware of what to do. The young woman was MUCH nicer. Driving to the hotel would have been impossible without Google maps!!!

    The rooms were large, they had an elevator, there were a few spots in front that we could park in. They cleaned the room quickly & asked if we needed anything.

    Stayed in July 2017

  • Reviewed: 21 September 2016

    9.6
    Wonderful property, great location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    WiFi not very strong to reach some rooms.

    We were nicely surprised by the room upgrade we have received. The suite was a nice size and had all the necessary amenities. The hotel is located in a quiet road close to the Teatro Politeama which lies between the new and the old city. A lot of the sites are within walking distance. There is a decent choice of restaurants around it. The staff were very friendly and extremely helpful. The breakfast buffet has a varied choice.

    Stayed in August 2016

  • Reviewed: 15 September 2016

    9.2
    A nice place to stay in the centre of the city
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rather boring choice on breakfast. Air conditioning in the room was not functioning properly

    Spacey room, friendly personnel, central location of the hotel

    Stayed in September 2016

  • Reviewed: 19 July 2018

    10
    The staff is wonderful.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    The staff is wonderful. Absolutely the best.

    Stayed in July 2018

  • Reviewed: 20 June 2018

    9.6
    Nice place great location
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi slow and signal weak payment for parking

    Location service, especially at breakfast

    Stayed in June 2018

  • Reviewed: 5 April 2018

    9.2
    Location excellent staff lovely beautiful cappuccino every...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Room smaller than advertised

    Location excellent staff lovely beautiful cappuccino every morning

    Stayed in April 2018

  • Reviewed: 27 January 2018

    6.7
    It was quite far from public transport
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was quite far from public transport

    Stayed in January 2018

  • Reviewed: 9 January 2018

    7.9
    Good hotel
    • Leisure trip
    • People with friends
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast poor

    Location excellent

    Stayed in January 2018

  • Reviewed: 20 November 2017

    10
    Outdated pictures and a bit old shower door
    • Leisure trip
    • Group
    • Single Internal Room
    • Stayed 2 nights
    • Submitted via mobile

    Outdated pictures and a bit old shower door

    Stayed in November 2017

  • Reviewed: 5 November 2017

    7.1
    A convenient and nice stay
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Old but well maintained

    Good location

    Stayed in October 2017

  • Reviewed: 18 October 2017

    7.5
    Highly recomend!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Full american breakfast only for 5 euros!!! Pay on reception upon arrival. Great!

    Stayed in October 2017

  • Reviewed: 13 July 2017

    10
    We Really enjoyed our stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great staff and breakfast. Parking just around corner. I am still think about the variety st breakfast! Definitely would stay here again.

    Stayed in June 2017

  • Reviewed: 27 May 2017

    8.3
    location, lots of restaurants and bars nearby
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    location, lots of restaurants and bars nearby

    Stayed in May 2017

  • Reviewed: 3 January 2017

    8.3
    Great location
    • Leisure trip
    • Group
    • Double or Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Charging for parking

    Excellent location

    Stayed in January 2017

  • Reviewed: 31 December 2016

    9.2
    Best place to stay in Palermo
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Clean, nice interiors, good location and very very nice people. Parking is close and cheap. Made our holliday special.

    Stayed in December 2016

  • Reviewed: 1 September 2016

    10
    Very good location, walking distance from the main...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Very good location, walking distance from the main attractions.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    8.3
    Very beautifully decorated hotel in a good safe location.
    • Leisure trip
    • Couple

    No porter or person to explain the air con. Soap dispenser could be better!

    Very beautifully decorated hotel in a good safe location. Excellent choice at breakfast with a waitress offering you a real coffee! Very clean room with a balcony.

  • Reviewed: 1 May 2016

    8.8
    This hotel is esp.
    • Leisure trip
    • Group

    I expected a better room, but there was nothing wrong with this one. I had to try several times to book with Booking.com to get the price and date I wanted. Worth the effort.

    This hotel is esp. good because it's on a relatively quiet piazza, in a safe and comfortable neighbourhood. We were able to walk to all the main sites very easily. Breakfast was delicious with a great variety of eggs, cold cuts, toasts, pastries, fruit, cereal, yoghurt and excellent coffee. Must try: cassata siciliana al forno! There were several good restaurants right around the corner, as well as enotecas for a glass of wine, and supermarket with the freshest most delicious take out food.

  • Reviewed: 12 April 2016

    9.2
    Even though they needed to have a passport number (which we...
    • Leisure trip
    • Group

    say that passport is required at check in

    Even though they needed to have a passport number (which we didn't bring because we didn't know) we had all other ID's drivers license/ codice fiscale/ and others so they accepted it and the whole trip across sicily WASN'T for nothing

  • Reviewed: 12 September 2015

    8.3
    Central location to see the main sights of Palermo.
    • Leisure trip
    • Family with older children

    Central location to see the main sights of Palermo. Main shopping street is very near, though when we were there it was a public holiday. Daniele and Alessia at reception were very helpful with directions. Good breakfast spread.

  • Reviewed: 5 September 2015

    9.2
    Big, spacious, very comfortable room!
    • Leisure trip
    • Couple

    The only let down was breakfast- very small choice, very basic and didn't look very fresh. It meant to be served until 10am but at 9am there was usually nothing left.

    Big, spacious, very comfortable room! Very clean. With balcony facing street made truly special, amazing experience.

  • Reviewed: 9 May 2015

    9.2
    Good location, great bar with lots of happy hour snacks,...
    • Leisure trip
    • Couple

    Needed A/c but were told no AC until May 15, difficult to locate

    Good location, great bar with lots of happy hour snacks, wifi worked, bed was comfortable, breakfast personnel were excellent

  • Reviewed: 26 February 2015

    8.3
    The convenience and comfort of the room
    • Leisure trip
    • Solo traveller

    No restaurant in house for lunch/dinner and difficult walking to/from the hotel in the rain as there is no shelter

    The convenience and comfort of the room

  • Reviewed: 10 February 2015

    5.4
    Lady on reception granted one or two smiles.
    • Leisure trip
    • Couple

    Lady on reception granted one or two smiles. Put us in a smoking room after requesting non smoking, no offer of assistance or orientation when we checked in.

  • Reviewed: 28 May 2016

    8.8
    Very quiet.
    • Leisure trip
    • Group

    Far from the train station. Pillows a little small.

    Very quiet. Excellent breakfast.

  • Reviewed: 5 January 2016

    8.8
    excellent location only 5 minutes walk from the Grand...
    • Leisure trip
    • Couple

    excellent location only 5 minutes walk from the Grand Theatre and all the shops, bars, cafes etc

  • Reviewed: 1 December 2015

    10
    Everything.
    • Leisure trip
    • Solo traveller

    Nothing.

    Everything. Renovated grand old building in center. Very friendly and helpful staff. Super breakfast.

  • Reviewed: 1 December 2015

    9.2
    Excellent location, very nice room and good internet...
    • Business trip
    • Solo traveller

    Excellent location, very nice room and good internet connection.

  • Reviewed: 9 October 2015

    4.6
    Nothing
    • Leisure trip
    • Group

    Terrible Service - I have never seen such a terrible service before. Sicily - this is not a 3d - this is 4th World....

    Nothing

  • Reviewed: 5 October 2015

    8.3
    good location
    • Leisure trip
    • Couple

    small Bathroom

    good location

  • Reviewed: 16 September 2015

    9.6
    The staff are very helpful and friendly,location is great...
    • Couple

    The staff are very helpful and friendly,location is great and the rooms are very clean.One of the nicest Best Western.

  • Reviewed: 30 August 2015

    9.6
    very quiet room, the bed was extremely comfortable, air...
    • Leisure trip
    • Group

    very quiet room, the bed was extremely comfortable, air conditioning effective and not noisy.

  • Reviewed: 18 August 2015

    10
    Everything!
    • Leisure trip
    • Group

    Everything!

  • Reviewed: 13 August 2015

    10
    garage all'aperto
    • Leisure trip
    • Couple

    garage all'aperto

  • Reviewed: 20 June 2015

    10
    hotel was in perfect location and walking distance to main...
    • Leisure trip
    • Couple

    nothing

    hotel was in perfect location and walking distance to main attractions

  • Reviewed: 17 June 2015

    10
    Super hotel, very smart and clean in a great central...
    • Leisure trip
    • Group

    Super hotel, very smart and clean in a great central location. Staff very friendly nothing was to much trouble. Certainly recommend.

  • Reviewed: 21 March 2015

    7.1
    the staff is gentle and the accommodation is comfortable
    • Solo traveller

    they must improve the cleanness especially in the lifters

    the staff is gentle and the accommodation is comfortable

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 45

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