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Reviews of Best Western Hotel Viterbo 4 stars

Via San Camillo De Lellis 6, 01100 Viterbo, Italy

#6 of 19 hotels in Viterbo

Guests' Choice

Review score

Based on 1218 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    8.2

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.6

  • Free WiFi

    8.9

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Showing 1 - 65

  • Reviewed: 8 May 2018

    8.8
    Very nice room with bath, balcony, and views to nearby hills.
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    Close to the bus station (which suited me), but not much else around. No restaurant in hotel, and quite a hike into city centre where restaurants are.

    Very nice room with bath, balcony, and views to nearby hills. Good wifi.

    Stayed in April 2018

  • Reviewed: 23 March 2018

    8.3
    Comfortable short stay in Viterbo visiting Lazio and Umbria.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Only one elevator resulting in occasional waiting. Noise level sometimes high due to elevator, supermarket and and other shops nearby.

    Friendly staff with a very kind disposition. Fine breakfast in a relaxing atmosphere. Secure and easy parking (at a daily fee). Good location. Slightly long walk to city center but easy access to the main roads. Excellent if using Viterbo as a travel base.

    Stayed in March 2018

  • Reviewed: 4 October 2017

    8.3
    Nice, but not quite as good as it could be.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    For a really nice place, the little things like lukewarm 'hot' water, and an inoperative tea kettle and clock radio distract from the experience. The attractive large bed was rock hard and uncomfortable.

    A clean modern hotel with a good breakfast. Pleasant helpful staff.

    Stayed in October 2017

  • Reviewed: 2 September 2017

    9.6
    Gorgeous stay, couldn't have been better except for the note about a workout area.
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 3 nights

    I would love to have had a pool for an early morning swim, or a gym, even a small one.

    Excellent quiet aircon when outside it was 34 degrees. Very helpful staff over the doorlock which was tricky. Very helpful over a double booking mistake I had made. Good breakfast and great coffee!

    Stayed in August 2017

  • Reviewed: 7 August 2017

    10
    Extreme comfortable beds, clean, good breakfast, couple of...
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Extreme comfortable beds, clean, good breakfast, couple of minutes from the historic centre of viterbo by car. We had good sleep. Ipercoop next to the hotel.

    Stayed in August 2017

  • Reviewed: 2 July 2017

    6.7
    fast WiFi
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Since I went for business, the location was suitable for me because it was close to my personal point of interest, but the neighbourhood there is quite godforsaken.

    fast WiFi.

    Stayed in June 2017

  • Reviewed: 21 June 2017

    10
    Excellent stay for a stopover. Would go back !
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only two things. We arrived at 21:45 hrs .We had expected a restaurant in the hotel and had to walk to a restaurant nearby which fortunately had a table available. Also when we checked in, the bar had closed. A bit unexpected. We had travelled a long way and would have enjoyed a refreshment.

    The private parking was pretty secure i.e. With barrier outside. The bedroom was a good size with great lighting and comfortable beds. The breakfast room was elegant and functional with good food.

    Stayed in June 2017

  • Reviewed: 2 June 2017

    10
    A most enjoyable stay in a prime location.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Whilst having breakfast the maintenance staff entered the room and regrouted the shower without prior notice and left it unfinished.

    The breakfast was very good and the staff extremely helpful with where to go and what to do.

    Stayed in May 2017

  • Reviewed: 27 September 2016

    10
    Quiet and comfortable hotel with friendly staff.
    • Business trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    We've stayed at this hotel several times and have never heard as much as a peep come from one of the adjoining rooms, even though the hotel was booked out. This makes getting a good night's sleep easy.

    Stayed in September 2016

  • Reviewed: 21 September 2016

    9.6
    Excellent choice
    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 1 night

    If you do not have a car, it is a bit away from the center. In our case, we were traveling by car, and this was not a problem: the hotel has excellent parking with very low cost, and go with the car to the old town and park there is easier than you might expect.

    Very comfortable. Very calm. Very clean. Great value for the price.

    Stayed in August 2016

  • Reviewed: 9 August 2016

    9.6
    Very well managed hotel!
    • Leisure trip
    • Family with older children
    • Two-Bedroom Suite
    • Stayed 8 nights
    • Submitted via mobile

    Hotel was a long walk to old Viterbo.

    The staff are amazing. Very attentive. Rooms were very clean, large, and comfortable. Free breakfast was delicious.

    Stayed in July 2016

  • Reviewed: 19 July 2016

    9.2
    Very comfortable stay
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    Would have been nice to have kettle, tea and coffee in room. Better road signage to access hotel

    Rooms good size and 'classy'. Bathrooms were very well appointed.

    Stayed in July 2016

  • Reviewed: 19 July 2016

    7.5
    Hotel
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not in easily walkable distance from town centre.

    The staff was really friendly and helpful. Easy to reach by car/motorway. Right next to shopping centre .

    Stayed in July 2016

  • Reviewed: 14 June 2018

    5.8
    ok
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Location. Nothing to eat around. had to drive 7 miles out to find place to eat.

    Clean , good size room. Loved the shower. AC, TV, WiFi

    Stayed in June 2018

  • Reviewed: 28 May 2018

    10
    Very nice breakfast for a favorable price.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The toweldryer was cold, we couldn't turn it on.

    Very nice breakfast for a favorable price. Nice with shampoo and lotion.

    Stayed in May 2018

  • Reviewed: 4 May 2018

    9.2
    The staff was really friendly
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was really friendly

    Stayed in April 2018

  • Reviewed: 31 March 2018

    7.9
    Nice hotel easy access
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Easy parking, good beds

    Stayed in March 2018

  • Reviewed: 21 March 2018

    9.6
    lovely hotel and staff
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the location was a bit out of the way

    very nice hotel and staff

    Stayed in March 2018

  • Reviewed: 21 February 2018

    7.5
    Nice stay but a bit lacking in services
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that the bar closed at 5pm and there was no room service not even for a drink

    The giant bed!

    Stayed in February 2018

  • Reviewed: 18 December 2017

    10
    best hotel in viterbo
    • Business trip
    • People with friends
    • 3 rooms
    • Stayed 1 night
    • Submitted via mobile

    no variety on breakfast just continental breakfast in 4star hotel

    clean , prof. staff , big size rooms and comfortable

    Stayed in December 2017

  • Reviewed: 13 November 2017

    7.1
    Cheap breakfast
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Difficult access to car park

    Cheap breakfast

    Stayed in November 2017

  • Reviewed: 23 October 2017

    8.8
    NICE STAY! Best option for me in Viterbo, Good value for money!
    • Group
    • 2 rooms
    • Stayed 1 night

    Nothing disliked me.

    Normal Breakfast, better than average in Italy. Should have some scrambled eggs. I have stayed here 4 times before.

    Stayed in October 2017

  • Reviewed: 5 September 2017

    8.8
    Friendly staff.
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff. Quiet location.

    Stayed in September 2017

  • Reviewed: 8 July 2017

    10
    Excellent price quality ratio
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Comfort

    Stayed in July 2017

  • Reviewed: 5 June 2017

    9.6
    Tranquility, cleanliness and location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    nothing

    Tranquility, cleanliness and location

    Stayed in June 2017

  • Reviewed: 2 June 2017

    7.5
    Very good value for money
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very good value for money

    Stayed in May 2017

  • Reviewed: 5 April 2017

    9.2
    Excellent hotel
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionist was an excellent guy, booked me a super restaurant in old town. Bfast was fone

    Stayed in March 2017

  • Reviewed: 17 October 2016

    9.2
    everything was okey,Thank you to their staff.
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights

    everything was okey,Thank you to their staff.

    Stayed in October 2016

  • Reviewed: 22 September 2016

    9.2
    The helpful friendy staff
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The helpful friendy staff

    Stayed in September 2016

  • Reviewed: 17 September 2016

    9.6
    Good parking, excellent clean facilities.
    • Leisure trip
    • Group
    • Double Room (1 Adult)
    • Stayed 1 night

    A little far from the centre

    Good parking, excellent clean facilities. Good Wifi

    Stayed in September 2016

  • Reviewed: 20 August 2016

    9.2
    good hotel, clean and cosy
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    not much

    good breakfast, great reccomendation for a fantastic restaurant in town

    Stayed in August 2016

  • Reviewed: 9 August 2016

    9.2
    Great Hotel
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Would have liked a Pool

    Very comfortable Staff very helpfull

    Stayed in July 2016

  • Reviewed: 24 July 2016

    8.3
    Comfortable
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 3 nights

    Broken wifi

    Friendly staff, comfortable bed, large bathroom

    Stayed in July 2016

  • Reviewed: 19 July 2016

    10
    We want to go back!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    We love the medieval town! Great people, food and festivities

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 23 May 2016

    8.8
    We especially liked the staff Nicholas was special he helped...
    • Leisure trip
    • Couple

    Breakfast was ok, could of had a little more choice, we managed

    We especially liked the staff Nicholas was special he helped us in seeing very interesting sights that we probably would never known about. It was a nice stay

  • Reviewed: 11 May 2016

    6.3
    Quick elevator, Breakfast was good.
    • Leisure trip
    • Couple

    Location was not as portrayed in the advert. Bed was new and as a result the floor was softer. No in hotel restaurant or bar. Only one acceptable eatery close by.

    Quick elevator, Breakfast was good.

  • Reviewed: 31 December 2015

    10
    Everything except it would be nice to have a coffee maker...
    • Family with older children

    Everything except it would be nice to have a coffee maker and glasses in the room. Staff was very helpful and courteous. I'd never previously experienced a hotel room so quiet. Room was very clean and comfortable.

  • Reviewed: 29 December 2015

    7.1
    Nice clean, comfortable room.
    • Leisure trip
    • Couple

    Location is in a very boring area without a view or anything to do nearby. Staff wasn't much help with that. Thin walls made for a noisy evening. Sketchy internet service.

    Nice clean, comfortable room.

  • Reviewed: 6 November 2015

    3.3
    We asked a water boiler, and the staff said that she will...
    • Leisure trip
    • Family with young children

    We asked a water boiler, and the staff said that she will prepare it for us when we come back later. But she didn't !! She told us that usually only in the superior room contain tea kit and there is no more boiler. In the shower room, there is no hot water at all , so that we have to change to another room. Then in the new room we found the water boiler..... and unfortunately in this new room's heater doesn't work....

  • Reviewed: 6 November 2015

    7.9
    The young employee Margherita was the best thing about the...
    • Leisure trip
    • Couple

    They always stick us in a corner room and the wifi is always a hassle.

    The young employee Margherita was the best thing about the hotel this time as we have visited several times. She was friendly and helpful and went out of her way to accommodate a need of ours.

  • Reviewed: 7 October 2015

    9.6
    All the staff were very friendly and at the same time...
    • Leisure trip
    • Couple

    All the staff were very friendly and at the same time efficient. The cleaning of our room was superb and we were very impressed by the sweets on the bed each day and the free mini-bar.

  • Reviewed: 1 October 2015

    10
    We liked everything.
    • Leisure trip
    • Couple

    We liked everything. If you are visiting Tarquinia, Civita da Bagnoregio, Orveito or any of the other wonderful places 30 minutes or so from this Hotel, stay here. We stayed in this Hotel and two others in this area, all booked through booking.com, one was more expensive, the other cheaper, they were good as well, however this was the best in every aspect.

  • Reviewed: 30 August 2015

    8.8
    Very good hotel and nice staff
    • Leisure trip
    • Couple

    Far from city centre, but good location if you are with car and interested in visiting other places around Viterbo (like us)

    Very good hotel and nice staff

  • Reviewed: 1 August 2015

    7.5
    Wonderful and varied breakfast with very friendly staff.
    • Business trip
    • Couple

    The hotel is a 15-mins walk, sadly along the busy road, to the old part of Viterbo, so dinners are a bit difficult. Luckily, there is a reasonably genuine Neapolitan pizza just outside the back of the hotel, alas out-looking a parking lot. Not very picturesque.

    Wonderful and varied breakfast with very friendly staff.

  • Reviewed: 16 June 2015

    9.2
    The staff were welcoming and very helpful.
    • Leisure trip
    • Couple

    The hotel was a good 10 minute walk to the centre of Viterbo along a fairly lonely road at night.

    The staff were welcoming and very helpful. The room was clean and comfortable and the breakfast was good.

  • Reviewed: 11 May 2015

    10
    Place of Hotel is near by University of Tuscia, Faculy of...
    • Business trip
    • Solo traveller

    Place of Hotel is near by University of Tuscia, Faculy of Agriculture, very close to a shopping mall and a good restaurant. Also nice and decent Bars are close. By walking historical city center is 20 mins far. Rooms are comfortable and clean. Staff are frienldy. Breakfast was more than satisfactory with the hot beverage service to your tables.

  • Reviewed: 7 May 2015

    10
    The hotel is placed in perfect position in Viterbo.
    • Business trip
    • Solo traveller

    The hotel is placed in perfect position in Viterbo. Very close to university, a shopping mall and a really good restorant. 20 mins walking distance to historical center of Viterbo. Staff are very kind and helpful.

  • Reviewed: 11 April 2015

    9.6
    Lovely staff especially the lady with the long red hair.
    • Leisure trip
    • Family with young children

    Just a little too far from the historic centre. Still walkabale but quite far. Glad we had a car!

    Lovely staff especially the lady with the long red hair. Good bedroom, comfortable beds, good breakfasts.

  • Reviewed: 28 May 2016

    9.6
    Large room
    • Leisure trip
    • Couple

    Large room

  • Reviewed: 24 April 2016

    9.6
    Breakfast very poore.
    • Leisure trip
    • Couple

    Breakfast very poore. No one hint on Italian's good food and choise around in the city..

  • Reviewed: 5 April 2016

    9.6
    Great place to stay.
    • Leisure trip
    • Family with older children

    Great place to stay. Nice beds, bathroom, internet. Could not fault the place.

  • Reviewed: 20 March 2016

    8.8
    Helpful staff, clean rooms, good desk/work area,...
    • Leisure trip
    • Couple

    Breakfast room was cramped with limited savory choices, bed was hard

    Helpful staff, clean rooms, good desk/work area, excellent pizzeria nearby

  • Reviewed: 9 March 2016

    7.5
    Location to visit the region.
    • Leisure trip
    • Couple

    Uncomfortable bed and pillows.

    Location to visit the region. Parking. Friendly staff. Good Breakfast.

  • Reviewed: 6 March 2016

    8.8
    People in the reception desk.
    • Leisure trip
    • Couple

    People in the reception desk. A very nice restaurant "Buon Giorno, Napoli" at one minute walk.

  • Reviewed: 30 January 2016

    8.8
    EMPLOYEES ALL VERY NICE COURTIOUS AND VERY HELPFULL GOOD...
    • Leisure trip
    • Couple

    PILOWS VERY HARD BRING YR OWN.

    EMPLOYEES ALL VERY NICE COURTIOUS AND VERY HELPFULL GOOD BREAKFAST HOPED FOR MORE HOT DISHES BUT FINE.

  • Reviewed: 15 November 2015

    10
    Great room, location, service and people.
    • Leisure trip
    • Couple

    View

    Great room, location, service and people. Enough said...

  • Reviewed: 15 November 2015

    8.8
    front disk staff very cordial and helpfull
    • Business trip
    • Solo traveller

    internet wifi is very poor

    front disk staff very cordial and helpfull

  • Reviewed: 7 November 2015

    9.0
    Very helpful staff, large room, and excellent value
    • Leisure trip
    • Couple

    Very helpful staff, large room, and excellent value

  • Reviewed: 1 November 2015

    9.6
    The staff were extremely friendly and helpful.
    • Leisure trip
    • Couple

    Perhaps not in the best location for dining without having to use a car.

    The staff were extremely friendly and helpful.

  • Reviewed: 6 October 2015

    8.8
    internet
    • Group

    internet

  • Reviewed: 26 July 2015

    8.8
    The cleanless and spacious comfort of the room
    • Leisure trip
    • Family with older children

    No swimming pool No warm eggs by breakfast

    The cleanless and spacious comfort of the room

  • Reviewed: 6 June 2015

    9.6
    service of staff is excellent
    • Leisure trip
    • Couple

    service of staff is excellent

  • Reviewed: 7 May 2015

    9.6
    Room, breakfast, wife, parking
    • Leisure trip
    • Couple

    Room, breakfast, wife, parking

  • Reviewed: 3 February 2015

    7.5
    location
    • Business trip
    • Group

    arrogant staff, we reserve 3 bed room but when arrived we get one king size and one normal bed

    location

  • Reviewed: 7 January 2015

    10
    The room is huge.
    • Leisure trip
    • Family with older children

    The room is huge.

There are also 23 reviews without text. These impact the overall review score.

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