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Reviews of Borgo Al Cerro

Loc.Casanova Snc, 53031 Casole dʼElsa, Italy

#8 of 20 hotels in Casole dʼElsa

Guests' Choice

Review score

Based on 101 hotel reviews

8.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.7

  • Free WiFi

    7.5

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Showing 1 - 22

  • Reviewed: 15 June 2018

    9.2
    The staff were fantastic.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (3 Adults + 2 Children)
    • Stayed 7 nights

    The staff were fantastic. One day the hire car had a flat battery on and they immediately came to our rescue with jump leads. The location is beautiful, friendly other residents. Kids (20 mths and 4 yrs) loved the pool and play area.

    Stayed in June 2018

  • Reviewed: 23 July 2017

    10
    Wonderful Tuscany Vacation spot
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment (5 Adults + 2 Children)
    • Stayed 6 nights
    • Submitted via mobile

    Only one restaurant near. Had to drive to store or restaurants.

    Beautiful property and wonderful staff. Can be a great relaxing time or plenty of things to explore around area. Must have a car.

    Stayed in June 2017

  • Reviewed: 6 July 2017

    10
    The best part of Italy
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (4 Adults + 2 Children)
    • Stayed 2 nights

    Great and comfortable! Feeling like home. The best pool we have ever been. Great view and very near of hill cities like Siena, Volterra. San Gimignano and Monteriggioni. Arrivederci!

    Stayed in June 2017

  • Reviewed: 7 November 2016

    5.4
    The apartment complex is set in a pretty area, surrounded by...
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (3 Adults + 2 Children)
    • Stayed 5 nights

    We chose this accommodation for option of breakfast and playground - however, the breakfast is only served from 9am onwards, which was of no use to us, as we were with small kids. The playground was not available anymore. Two bathrooms were squeezed in our apartment, but both with (too) tiny showers and could use some refurbishment. The Wi-Fi was often not available. There is a restaurant in a neighboring resort, but was very deserted in time of our visit (end of October).

    The apartment complex is set in a pretty area, surrounded by fields. The apartment grounds are well maintained, with plenty of greenery for kids to wander around (even when too cold for the swimming pool). Well positioned for exploring the area (Sienna, Voltera, San Gimignino can be reached in approx. 30 min by car).

    Stayed in November 2016

  • Reviewed: 15 September 2016

    5.0
    The location.
    • Leisure trip
    • Couple
    • Studio (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    We never saw any of the staff except for a young girl at check in and check out. They never changed towels or cleaned the room, which was full of spider webs already before we arrived. We had to ask two different days for a paper roll from the cleaning lady who happened to be nearby.

    The location. 40 minutes drive from Siena, 30 from San Gimignano. The rooms were comfortable although the furniture was old and since they are located in the middle of nature the occasional beetle or lizard kept us company.

    Stayed in September 2016

  • Reviewed: 3 September 2016

    3.8
    No Air Conditioning & Non Existent Customer Service
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (4 Adults + 2 Children)
    • Stayed 5 nights

    No air conditioning & had requested a ground floor apartment as have a 4 year old. Got allocated a second floor apartment which was sweltering & told not to open the windows as we'd get eaten by mosquitoes and bugs! Fans were on 120 minute timers so had to keep putting them back on every two hours. No customer service whatsoever and charged us for the four nights we didn't stay there. Garden was two floors down with steps so how could a four year old play and have an eye keep on them. Bitterly disappointed, cost us a lot of money and would never ever recommend. Even got told that give priority to people booking direct and not anyone use booking.com. Unbelievable!!

    Stayed in August 2016

  • Reviewed: 31 July 2016

    10
    Top place with kids!
    • Leisure trip
    • Family with young children
    • Studio (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    During the hot summer season you miss the air-conditioning, but as our flat was in ground floor, it stayed pretty cool. Toilet was very humid and there were some mould spots on the wall. Also kitchen and it's equipments could use some upgrading.

    We absolutely loved the place; beautiful and relaxing, perfect to come with kids. Pool area was super and our kids (6 and 4 years) loved it. Wonderful and well kept garden with big trees and flowers. Casole d'Elsa's location is perfect, you can find both little villages and towns and bigger cities from short distance.

    Stayed in July 2016

  • Reviewed: 26 July 2016

    9.6
    Beautiful spot.
    • Leisure trip
    • Family with older children
    • Two-Bedroom Apartment (3 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Accommodations were spacious and comfortable, with beautiful outdoor space. The pool was a great place to hang out with the family. Loved dining outdoors in the neighbouring restaurant.

    Stayed in July 2016

  • Reviewed: 1 October 2017

    10
    We had a wonderful relaxing time!
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (3 Adults + 2 Children)
    • Stayed 5 nights
    • Submitted via mobile

    The grounds where beautiful!

    Stayed in September 2017

  • Reviewed: 31 July 2017

    9.2
    No airconditioning
    • Leisure trip
    • Family with young children
    • Studio (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    No airconditioning

    Stayed in July 2017

  • Reviewed: 5 May 2017

    7.5
    Good to very good
    • Leisure trip
    • Family with young children
    • Studio (2 Adults + 1 Child)
    • Stayed 2 nights

    Amnities

    The view and the peace and quiet

    Stayed in April 2017

  • Reviewed: 30 September 2016

    8.3
    Perfect location with all facilities to stay for longer period.
    • Leisure trip
    • Couple
    • Studio (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted via mobile

    Cleaning could be better.

    Perfect location to explore the Toscany region. It has all needed facilities. A friendly owner, good willing to help.

    Stayed in September 2016

  • Reviewed: 27 September 2016

    8.8
    Tranquil stay close to a lovely hill village
    • Leisure trip
    • Couple
    • Family Apartment (6 Adults + 4 Children)
    • Stayed 3 nights

    The bed was a little hard.

    Very helpful staff, and an excellent restaurant on-site.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 October 2015

    8.8
    Grounds had a small football (soccer) field, a badmington...
    • Leisure trip
    • Family with young children

    Grounds had a small football (soccer) field, a badmington net and equipment, fussball and ping pong tables and playground with swing and slide. Perfect for kids, just too bad too many days were rainy.

  • Reviewed: 10 September 2015

    8.8
    It was a good home base for traveling around Tuscany.
    • Leisure trip
    • Group

    Needed to buy toilet paper. The bathrooms did not have windows, one was cramped, little beetles around at night.

    It was a good home base for traveling around Tuscany. Nice walk (uphill) to Casole d'Elsa. Beautifully well kept grounds, with many fruit trees. Staff was helpful with tourist information. Nice swimming pool.

  • Reviewed: 22 August 2015

    8.3
    Beautiful garden with big swimming pool.
    • Leisure trip
    • Family with young children

    There were 1 double bed, 1 single bed and a coach in the apartement for 2 adults and 2 children. Beds were ok, but the convertible coach was definitively end of life... Though it was ok for a child.

    Beautiful garden with big swimming pool. Well organised and clean apartement. Helpful staff. Good restaurant next door. The hotel is well located to visit Toscana (car mandatory).

  • Reviewed: 1 May 2016

    9.6
    You have to see and feel Borgo al cerro by yourself!
    • Leisure trip
    • People with friends

    You have to see and feel Borgo al cerro by yourself! The place is like in a ferrytale!

  • Reviewed: 26 August 2015

    8.3
    Lovely pool surrounded by beautiful gardens.
    • Leisure trip
    • Family with older children

    Lovely pool surrounded by beautiful gardens. Friendly helpful staff.

  • Reviewed: 19 July 2015

    6.7
    The place is very nice and we enjoyed our stay
    • Leisure trip
    • Family with older children

    We missed air condition. The nights were very hot!!! Just a ventilator would had been great.

    The place is very nice and we enjoyed our stay

  • Reviewed: 10 June 2015

    8.8
    A little difficult to find.
    • Leisure trip
    • Couple

    A little difficult to find. Suggest you look again at the directions given on website.

  • Reviewed: 31 May 2015

    8.8
    helpfulness and friendliness of staff
    • Leisure trip
    • Group

    You need a car to get around

    helpfulness and friendliness of staff hilltop town nearby restaurant pool facilities large apartments

  • Reviewed: 12 April 2015

    9.6
    Magnificent situation, friendly and helpful staff and...
    • Leisure trip
    • Couple

    Magnificent situation, friendly and helpful staff and excellent restaurant next door

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 22

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