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  5. Reviews of Hotel Carlton On The Grand Canal

Reviews of Hotel Carlton On The Grand Canal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Santa Croce 578, Santa Croce, 30135 Venice, Italy

#231 of 293 hotels in Venice

Guests' Choice

Review Score

Based on 2667 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Decoration. Old.

    Place

    Stayed in February 2024

  • Reviewed: March 24, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Service could be friendlier and Warmer Rooms could be more updated

    Stayed in January 2024

  • Reviewed: March 19, 2024

    8.0
    Good location but facility offer could be better .
    • Leisure trip
    • Travelers with friends
    • Classic Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There s no hot water offered and can't find cups and extra pillow we request takes long long time to come .

    Location is super just 2mins walk from the station and view is beautiful .

    Stayed in February 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very small and not well organized wardrobe

    Classic venetian style room with private bathroom.

    Stayed in February 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room with Grand Canal View
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful hotel, nice and clean. Good situated, just few minutes away from bus station and across of train station. Staff were very friendly and helpful.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    7.0
    For the location, the hotel is pleasant but a bit too expensive for the overall quality !!!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Quality of the bed is not fantastic, no kettle in the room and the window was facing another building and no sun coming at all inside the room … AC was not working !

    The location is good

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    I'd go back.
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Just a little worn, but comfortable.

    Great breakfast, super location and helpful staff.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel was in a good location. It is directly across from the train station, and the bus station is a 6-minute walk away. The staff were friendly and very helpful. I was very happy with my stay and would stay again.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    7.0
    Ideal location but room was not four star standard in my opinion
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    We had room 116 which had no view and little light

    Location and staff and a good breakfast

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    great staff, hotel and location
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 2 nights

    I still had to pay the city tax of €9 at the Aquarius Hotel which isn't much of a big deal if it was included at the Hotel Carlton but it was at the Aquarius. Anyway no big issue the staff both hotels were great anyway.

    For the record i didn't get to stay at the hotel carlton due to an issue with the rooms being out of service but the staff organized to have me stay at the Hotel Aquarius Venice so the review should be for them but still thank you to the staff here for helping me out and bringing me to the location and hopefully i can stay here when i return again.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Okay for the short stay

    Perfect location in front of the train station, breakfast was okay. The room was not too spacious, but warm and cozy

    Stayed in December 2023

  • Reviewed: February 27, 2024

    8.0
    Fantastic stay on the water
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel felt a little dated

    Fantastic location, and the beautiful glass chandelier in the room!

    Stayed in January 2024

  • Reviewed: February 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights

    Needs refurbishment

    Perfect location

    Stayed in January 2024

  • Reviewed: February 23, 2024

    9.0
    I’ll be back!
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A better view. Conditioner and lotion.

    The room was classic and lovely. Staff was helpful and friendly. Food was “Americanized “ which I needed. Explanations on how to get around were important to a successful my trip

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The buffet breakfast is fair, not much varieties. We had joined the hotel's Carnival dinner which was good but the atmosphere was inadequate.

    Great location, just opposite to the train station and within walking distance to bus terminal. The hotel is old but clean and tidy.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    You can tell that the hotel is old, for example the walls are scratched. The breakfast is nothing special, expected more from a 4 star hotel

    Good location and good value for money with breakfast included

    Stayed in February 2024

  • Reviewed: February 20, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night

    Room was unconfortable.

    Stayed in December 2023

  • Reviewed: February 19, 2024

    8.0
    very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    place is near the trai n station

    pla

    Stayed in February 2024

  • Reviewed: February 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Price, location, people

    Stayed in January 2024

  • Reviewed: February 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small size, not enough lighting, not all rooms have a good view outside

    Clean room, warm temperature of room, good breakfast, helpful stuff, comfortable bed, big mirrors

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    Great location with friendly staff in Venice :-)
    • Leisure trip
    • Couple
    • Superior Double Room with Grand Canal View
    • Stayed 1 night

    The size of the room was normal and did not like hearing of the fan of the heater that was high and you could not command it. Still, the room was clean and the size of the bathroom was good!

    The location was great and the staff was very supportive during our stay. It started with a comfort check-in until the check-out. The breakfast was good.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location just across the railway station. Breakfast was very good. The hotel is a little bit outdated. Friendly and helpful staff. Overall satisfying experience.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    9.0
    Perfect
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough options for breakfast

    Lovely hotel, stunning views, friendly staff. Perfect for my holiday.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Good at all
    • Leisure trip
    • Couple
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was at 1st floor and windows were 2 m. from the next building, not a light at all, not any view at all. The window glasses vibrate with the air conditioning. The duvet was just the bed cover over the sheets. There were spare blankets in the wardrobe, but.. what was the duvet? The pillows were hard and strange.

    The breakfast was very good and enough: everything you could wish; It's near the bus and railway stations: with it's pros and cons of that.

    Stayed in February 2024

Showing 1 - 25

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