Reviews of Casa Piaggia
Via di Carlo Piaggia 2, 55100 Lucca, Italy

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Reviewed: August 3, 2025 · Stayed in August 2025
Verified reviewGood location. Helpful staff. Not ideal with car but we were advised with parking. The communication at check-in was excellent.
Previously unrevealed AC cost. Automatic emails in Italian only
Dearest! It has been lovely to host you All the cost ate very well written in the add, nothing hidden. True! Booking lay out is complicated! We wish you back
Reviewed: July 29, 2025 · Stayed in July 2025
Verified reviewEverything was superb. The house, the facilities, the hosts, everything.
You are a super guest! Wish all as you! Have a lovely end of summer!
Reviewed: July 26, 2025 · Stayed in July 2025
Verified reviewLocation is perfect . Lovely apartment with everything you could need . Even has terrace to sit outside .
Reviewed: July 16, 2025 · Stayed in July 2025
Verified reviewThis accommodation is a real gem in the wonderful old town of Lucca. It is much more beautiful than in the pictures. We would love to come back.
Dearest beautifull family! Thank you for such a lovely review! Be back soon you have been special!
Reviewed: June 1, 2025 · Stayed in May 2025
Verified reviewBeautiful apartment,spotlessly clean,convenient location.
Heather, great guest! Wish you soon back!
Reviewed: June 1, 2025 · Stayed in May 2025
Verified reviewReviewed: May 20, 2025 · Stayed in May 2025
Verified reviewExcellent apartment in a beautiful city full of history. Great communication, the hosts were very helpful in every way, including for procuring a taxy on a Sunday night for an early flight home from Pisa airport. The apartment was very clean and well-furnished, located in a quiet spot in the old city near the Duomo. Warmly recommended, I would come back again.
Everything was top, and the apartment actually has TWO full bathrooms if only one was advertised on Booking.com.
Dearest Peter, Once again we wish you soon back It has been lovely to host you!
Reviewed: May 15, 2025 · Stayed in May 2025
Verified reviewCentral location, clean, nicely furnished
Nothing
Reviewed: September 7, 2024 · Stayed in September 2024
Verified reviewPrompt replies to questions were appreciated. On arriving checking in was easy and friendly with explanation on usage of aircons, washing machine and area. Some restaurants were recommended. We were given the contact details of a tour guide that could help with any tours we wanted to take.
Every thing about the property was as described and there as nothing that we did not like.
Reviewed: October 11, 2023 · Stayed in October 2023
Verified reviewReviewed: September 14, 2023 · Stayed in September 2023
Verified reviewReviewed: June 19, 2023 · Stayed in June 2023
Verified reviewReviewed: May 10, 2023 · Stayed in May 2023
Verified reviewGreat location-- in town, but not in a crowded or loud area, and right next to an entrance onto the fabulous old wall walk. The apartment was very clean, well stocked, spacious, and very comfortable. It was even nicer than the photos can show. When we needed a pharmacy, the host immediately answered our text with a great recommendation and the pharmacist was very knowledgeable (and I'm picky...I'm a doc). This apartment was very much a part of why we loved our 6 night stay in Lucca.
Just a little thing: The shower was a bit small and the shower curtain was a little short, so didn't keep the water in completely.
Nancy! Very very happy you enjoyed our lovely property! And we apreciate also your suggestions. Wish you back very soon!
Reviewed: April 21, 2023 · Stayed in April 2023
Verified reviewApartment was very comfortable. It was very well equipped-more than one needed. We stay at Bookings.com apartments several times a year and this was among the best. It was comfortable, quiet, well-equipped and well located. We highly recommend it. It has lots of extras not mentioned on the web site that made the stay wonderful. Do consider staying here.
Nothing. This is an excellent apartment.
Reviewed: September 14, 2022 · Stayed in September 2022
Verified review