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Reviews of Hotel Casa Serena 2 stars

Via Gardesana 180, 37018 Malcesine, Italy

#19 of 57 hotels in Malcesine

Guests' Choice

Review score

Based on 251 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    8.6

  • Location

    8.3

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    8.7

  • Free WiFi

    8.9

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Showing 1 - 53

  • Reviewed: 20 September 2018

    9.6
    Great.
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 5 nights

    The room was advertised as Air Conditioned but the Air-Con was disabled between 9.00 and 15.00. Obviously not a major problem as we were out most of the day and perhaps the staff could have re-enabled it if necessary if we asked. There was no tea / coffee facilities in the room.

    Nice staff. Friendly.

    Stayed in September 2018

  • Reviewed: 19 September 2018

    9.6
    Excellent hotel and good value for money.
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 10 nights

    Nothing

    Very comfortable and clean hotel with friendly and helpful staff. Good facilities with small bar and great external areas including a good sized swimming pool. Good breakfasts, excellent and reasonably priced poolside drinks and snacks and, overall, great value for money.

    Stayed in September 2018

  • Reviewed: 16 September 2018

    9.2
    Lovely hotel in lovely setting.
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 8 nights
    • Submitted via mobile

    Hairdryer not very good. You couldn't bring your own food to pool but there was no snack bar in hotel. Tea coffee machine slow.

    Lovely little hotel. Spotlessy clean. Rooms cleaned well every day. Staff very helpful. Breakfast on terrace every day. Tray was prepared for us when we came down to breakfast. Lovely setting not far from Malcesine centre. Bus stop close by. Would recommed it highly.

    Stayed in September 2018

  • Reviewed: 5 August 2018

    7.9
    Nice stay, fresh pool, modern rooms
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    We had to pay a fee of 3€ per pool towel per day - that is expected to be included normally! Aircon is only available for certain hours, couldn’t really change the Temperatur.

    Nice pool area, modern rooms, good value for money

    Stayed in August 2018

  • Reviewed: 22 July 2018

    9.2
    Really worth booking this hotel
    • Leisure trip
    • Solo traveller
    • Single Room with Mountain View
    • Stayed 7 nights
    • Submitted via mobile

    Aircon kept going off for no reason. So would wake up hot and have to put it back on. Staff had it checked but couldn't find a fault. So no idea why.

    Room, bathroom, breakfast, location and facilities were all great. It was a 2* hotel with a 4* look and feel

    Stayed in July 2018

  • Reviewed: 31 May 2018

    10
    Great place to stay in Malcesine at a really good price.
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 5 nights

    The family who run Casa Serena are friendly and welcoming, from organising the airport transfer to the good quality breakfast. It was a wonderful stay in an exceptionally clean hotel, which is a short (10 minute) stroll in Malcesine along the lake front.

    Stayed in May 2018

  • Reviewed: 2 September 2017

    9.6
    What we expected and more.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 7 nights

    Friendly staff who go out of their way to help. Lovely room with lake view. Fifteen to twenty minute pleasant walk to the port along the lake. Would recommend.

    Stayed in August 2017

  • Reviewed: 26 August 2017

    10
    The hotel is very clean, the staff is friendly, perfect...
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Not a "-" as it was our choice, but a good heads up: We had lake view room, and it is noisy. The road is between the hotel and the lake.

    The hotel is very clean, the staff is friendly, perfect location. Take into account that this is a 2 star location, so complimentary toiletries are it of the question. Bang for buck in my humble opinion

    Stayed in August 2017

  • Reviewed: 17 August 2017

    7.5
    Stunning location, wonderful accommodation however not all Brits are the same!
    • Leisure trip
    • Group
    • Double Room with Lake View
    • Stayed 6 nights
    • Submitted via mobile

    The hotel is ran by a family, who must have many UK guests for weddings. We did not feel greatly welcomed due to being British and what they perceive all Brits to be like. This was the same feeling our friends had during their stay.

    Stunning location, air conditioned rooms, free WiFi. Walking distance into the main area. Parking onsite. Rooms modern and great shower and lake views from balcony

    Stayed in August 2017

  • Reviewed: 11 July 2017

    10
    Beautiful stay in hotel Casa Serena
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 7 nights
    • Submitted via mobile

    The design of the hotel was very modern and looked new and fresh. The outside area and the pool was also constantly spotless and very colourful. The room was just what we needed and had a huge balcony for us to relax on, including an amazing view of the lake and malcesine castle. Staff were very friendly and helpful, providing us with everything we needed the entire week.

    Stayed in July 2017

  • Reviewed: 9 July 2017

    8.8
    Very clean and comfortable, nice swimming pool.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    A little further from the water because the pathway goes around the other houses on the riverbank.

    Very clean and comfortable, nice swimming pool. Breakfasts were good. Relatively short distance to the historicsl center..

    Stayed in July 2017

  • Reviewed: 2 July 2017

    8.8
    Excellent value clean hotel with own pool and very close to Lake Garda
    • Leisure trip
    • Solo traveller
    • Single Room with Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    Lovely swimming pool,mountain view really was a mountain view (not just not a lake view) room was cool and quiet at back of property. Close to Lake for lakeside strolls. Bus stop very nearby.

    Stayed in June 2017

  • Reviewed: 6 June 2017

    10
    Great small family run hotel !
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 8 nights

    At first we were distracted by the noise from the main road outside the hotel but this soon just became part of the background and did not disturb us. If you want total quiet by the pool this is not the place for you, we did NOT find it a problem and the size of the pool more than compensated for it..

    It was a small modernly decorated family run hotel,the staff were extremely helpful and spoke English. The grounds were immaculate with a gardener cleaning the drive, garden and large pool area daily. The continental breakfast was fresh and topped up regularly, you could order food during the day up to 8pm, we found this really good value and a tasty alternative to going out to find a restaurant, bar drinks were good value .The large, modern, air-conditioned bedroom had a balcony with a view of the lake. A convenient 15 minute stroll along the lake promenade takes you to the town. the hotel is on major and local bus routes. Great swimming pool for the size of the hotel.

    Stayed in June 2017

  • Reviewed: 13 October 2016

    6.7
    Good location but ask for a re-decorated mountain view room.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    We stayed in one of the older rooms facing the road. The room decor was very dated (the re-furnished rooms do look nice but sadly the ones that haven't been done yet are showing their age). The road noise can be loud too, it's right on the main road to/from Malcesine. I believe the rooms at the back of the hotel (mountain view) are a lot quieter.

    The reception and breakfast room was nice and modern. The location was good - only a 10-15 minute walk into Malcesine.

    Stayed in September 2016

  • Reviewed: 26 September 2016

    8.8
    Pleasant hotel with nice pool area.
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast could have been slightly better. No toiletries in bathroom. Noise from traffic and from neighbouring rooms.

    Pleasant staff. Great views. Nice pool area.

    Stayed in September 2016

  • Reviewed: 26 September 2016

    9.6
    Great value hotel
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    I understand some of the rooms are being upgraded which were great unfortunately ours was not one of them. Room looked a little tired.

    Staff were very friendly and helpful/ great breakfast

    Stayed in September 2016

  • Reviewed: 19 September 2018

    10
    Perfect
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 5 nights
    • Submitted via mobile

    Location and view spectacular hotel and staff superb

    Stayed in September 2018

  • Reviewed: 11 September 2018

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    Stayed in September 2018

  • Reviewed: 19 August 2018

    7.1
    Very clean
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 7 nights
    • Submitted via mobile

    There is no mini bar in the room The brakefast is not plentiful The rooms are small

    Very clean The staff very friendly Great swimming pool

    Stayed in August 2018

  • Reviewed: 19 July 2018

    9.6
    Zanella and all her staff were helpful and friendly.
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 7 nights
    • Submitted via mobile

    The owner and all the staff were excellent.

    Stayed in July 2018

  • Reviewed: 24 June 2018

    9.6
    Excellent stay would return.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights

    Maybe a fridge.

    Good size bedroom. All areas spotlessly clean with a modern fresh look.

    Stayed in June 2018

  • Reviewed: 17 June 2018

    10
    A little gem
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 10 nights
    • Submitted via mobile

    There was nothing to dislike

    It was bright and spotlessly clean, friendly staff and excellent location.

    Stayed in June 2018

  • Reviewed: 4 June 2018

    8.3
    Very friendly staff who prepared a breakfast box for me as I...
    • Leisure trip
    • Solo traveller
    • Single Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly staff who prepared a breakfast box for me as I had to leave early.

    Stayed in June 2018

  • Reviewed: 31 May 2018

    8.3
    Very clean and modern you won’t be disappointed.
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    No ironing boards.

    Staff extremely friendly and helpful.

    Stayed in May 2018

  • Reviewed: 19 September 2017

    7.1
    Good location with great view of the lake. Friendly staff.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    Shower very old bathroom would benefit from a refurbishment. Towels too thin and hard.

    Modern dining and reception. Good swimming pool and sun beds.

    Stayed in September 2017

  • Reviewed: 13 September 2017

    10
    Beautiful hotel in great location
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 6 nights
    • Submitted via mobile

    Can be a bit noisy from the traffic.

    Clean, smart, well maintained. Welcoming staff, very helpful. Great breakfast.

    Stayed in September 2017

  • Reviewed: 9 September 2017

    7.1
    Week to relax beside Lake Garda.
    • Leisure trip
    • Family with young children
    • Single Room with Mountain View
    • Stayed 7 nights
    • Submitted via mobile

    Good value for price. Pleasant views, nice to have the pool to cool off in and relax beside.

    Stayed in August 2017

  • Reviewed: 9 September 2017

    10
    Relaxing stay in an excellent hotel definitely more than 2 stars!!
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 7 nights
    • Submitted via mobile

    All excellent

    Lovely family run modern hotel close to Malcesine

    Stayed in September 2017

  • Reviewed: 3 August 2017

    10
    very nice hotel, kindly personal
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 3 nights

    very nice hotel, kindly personal

    Stayed in July 2017

  • Reviewed: 18 July 2017

    10
    The friendlyness and location
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 7 nights

    Fairly noisy road but thats the trade for aleval walk into town.

    The friendlyness and location

    Stayed in July 2017

  • Reviewed: 26 June 2017

    10
    Excellent service and location for this price
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night

    Excellent service and location for this price

    Stayed in June 2017

  • Reviewed: 27 September 2016

    9.6
    Good value
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 3 nights

    No toiletries Noisy road

    Very clean Good location Nice staff Good facilities

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 31 October 2015

    10
    We stayed here beginning October and it had everything we...
    • Leisure trip
    • Couple

    We stayed here beginning October and it had everything we needed and was excellent value for money and very clean. The 15 minute walk into malcesine was just beautiful along the lake would highly recommend!

  • Reviewed: 8 September 2015

    10
    Friendliness of all staff - couldn't have been more...
    • Leisure trip
    • Couple

    Friendliness of all staff - couldn't have been more helpful. Very clean and comfortable. Good room with a great view of the lake. Close to all amenities and a short walk from the town centre.

  • Reviewed: 8 September 2015

    10
    2 late twenties girls here the a wedding.
    • Leisure trip
    • Group

    Is by a busy road but wasn't an issue for us in the slightest- great transport links

    2 late twenties girls here the a wedding. Fantastic friendly family run hotel. Very clean, close to town, only 15 min walk, great food, great service, great pool, fabulous views of lake, helpful staff also spoke English and German, would 100% return to this hotel!!!!

  • Reviewed: 22 August 2015

    10
    The hotel is well located, near to a lakeside path into...
    • Leisure trip
    • Family with older children

    The hotel is well located, near to a lakeside path into Malcesine; beautiful pool; spotlessly clean, bedrooms and bathrooms spacious and extremely comfortable, with balcony and wonderful views over the lake. The breakfasts are of excellent quality with a wide choice; bar menu offers a good quality alternative to eating out at lunch or evening. Staff are friendly, helpful, accommodating and helped to make our stay a memorable family holiday ... we recommend this hotel highly.

  • Reviewed: 6 August 2015

    8.8
    Clean, kind helpful staff ( speak English ) lovely pool and...
    • Leisure trip
    • Couple

    Noisy road at front , but not bad at night so slept fine,very steep hill to go up and down to go to lake front , 2 days before we left blind jammed and didn't get sorted so woke early due to light flooding in

    Clean, kind helpful staff ( speak English ) lovely pool and garden, near lake front and short walk to harbour and shops,views to die for, (lake in front and mountain at back)

  • Reviewed: 26 July 2015

    7.9
    All other staff were lovely.
    • Leisure trip
    • Couple

    Unfortunately the manageress was not very welcoming. It might have been a language barrier issue as she seemed very pleasant to the German visitors. A smile can be any language. Often felt watched at breakfast too like we were eating too much. A fridge and kettle in the room would have been perfect.

    All other staff were lovely. Cleaned daily, modern rooms, lovely balcony, good view, very comfy beds, great pool. 15 mins walk to malcesine max. which is stunning along the promenade but 5 mins closer would be perfect

  • Reviewed: 26 July 2015

    9.2
    Lovely welcoming family, very clean, friendly atmosphere and...
    • Leisure trip
    • Couple

    Lovely welcoming family, very clean, friendly atmosphere and plenty of sun beds. Lovely walk down to Malcesine. And a very cute little dog- wanted to take him home!

  • Reviewed: 25 July 2015

    10
    Everything.
    • Leisure trip
    • Couple

    The only tiny bad point is that the flooring around the pool gets so hot you can't walk on it into the pool, so constantly have to put your shoes on.

    Everything. Scenery. Staff. Hotel. :)

  • Reviewed: 17 July 2015

    10
    The hotel is in a good location.
    • Leisure trip
    • Couple

    Our bathroom was similar to a caravan. The shower is a tray next to the toilet with a curtain. It was very small and stuffy. You pay £5 for air conditioning each night which is only on from 3pm to 9am. If people are paying extra they should be able to use it. These are minor complaints about a lovely stay overall.

    The hotel is in a good location. You can cross the road straight outside, walk down the steps of hotel du lac and you are on the lake shores looking at malcesine castle. There are plenty of parking spaces and the grounds are pleasant. the pool area is lovely and you can find shade or sun at all times. the terrace is a beautiful place to have your continental breakfast which comes with a selection of lovely fresh pastries The staff are friendly and attentive.

  • Reviewed: 28 June 2015

    9.6
    The interior is very nice and the food and staff excellent .
    • Leisure trip
    • Couple

    A little bit noisy with traffic but I doubt it is any worse than other hotels on that road or in that area .

    The interior is very nice and the food and staff excellent . The location to the town of Malcesine and the water front is excellent .

  • Reviewed: 14 April 2015

    7.9
    Rooms are very clean and comfortable.
    • Leisure trip
    • Group

    As part of a wedding party we did get quite excitable on occasion, which was frowned upon massively by the staff! I recommend staying in a more central location if you're visiting Malcesine as a group of friends who are likely to want to enjoy a Prosecco or two!

    Rooms are very clean and comfortable. Choice of toast, cold meats, boiled eggs or cereal for breakfast. Great views if staying in a lakeside room.

  • Reviewed: 17 May 2016

    10
    Half the cost of the Hotel Du Lac across the road and we...
    • Leisure trip
    • Family with young children

    Nothing to fault

    Half the cost of the Hotel Du Lac across the road and we felt, just as good

  • Reviewed: 8 May 2016

    8.8
    Nice room with good view, breakfast was good
    • Leisure trip
    • Couple

    double bed was 2 singles pushed together

    Nice room with good view, breakfast was good

  • Reviewed: 3 May 2016

    10
    VERY CLEAN AND FRIENDLY, FAMILY RUNNING THE HOTEL
    • Leisure trip
    • Solo traveller

    STREET NOISE, THANK GOD I HAD MOUNTAIN VIEW PLUMBING NOISE FROM NEIGHBORS

    VERY CLEAN AND FRIENDLY, FAMILY RUNNING THE HOTEL

  • Reviewed: 1 September 2015

    9.6
    Very welcoming family, with amazing views and fantastic...
    • Leisure trip
    • Couple

    Very welcoming family, with amazing views and fantastic facilities. Would definitely return. Made our family birthday trip really special.

  • Reviewed: 8 August 2015

    9.6
    Having to pay for air conditioning in the height of summer...
    • Leisure trip
    • Family with young children

    Having to pay for air conditioning in the height of summer was a bit of a shock

  • Reviewed: 6 July 2015

    8.8
    very clean & tidy no charge wi/fi
    • Leisure trip
    • Couple

    very close to main road very noisey 24/7

    very clean & tidy no charge wi/fi

  • Reviewed: 28 June 2015

    9.6
    The location, view across the lake and accommodation at the...
    • Leisure trip
    • Couple

    The location, view across the lake and accommodation at the hotel. Staff excellent.

  • Reviewed: 16 June 2015

    7.9
    The views ,pool and lovely owners.
    • Leisure trip
    • Solo traveller

    The views ,pool and lovely owners.

  • Reviewed: 11 June 2015

    10
    The staff were very friendly and helpful.
    • Leisure trip
    • Couple

    The staff were very friendly and helpful.Hotel was spotlessly Clean.

  • Reviewed: 1 June 2015

    10
    Immaculately presented hotel, nice reception / bar,...
    • Leisure trip
    • Couple

    Good 15 mins walk out of Malcesine center.

    Immaculately presented hotel, nice reception / bar, relaxed atmosphere, pool

There are also 6 reviews without text. These impact the overall review score.

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