Piazza S.Francesco 38, 55100 Lucca, Italy
#6 of 581 vacation rentals in Lucca
Guests' ChoiceBased on 48 hotel reviews
9.7Cleanliness
9.9
Comfort
9.7
Location
9.7
Facilities
9.8
Staff
9.6
Value for money
9.6
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: September 15, 2025
Diane
United KingdomThe aircon unit in one of the bedrooms was malfunctioning and leaking during our stay although owner did try and deal with this. Be aware the steps to the flat are steep but that's a given in these beautiful historic apartments.
The decoration of the flat was particularly nice - it really looked like someone's (cool) home, rather than a soulless Air BnB. Great location. Also: a rare place that provided hair conditioner as a toiletry, much appreciated.
Stayed in August 2025
Reviewed: August 1, 2025
Ria
United StatesNothing
Beautifully furnished and decorated apartment in a wonderful location.
Stayed in July 2025
Reviewed: June 28, 2025
Clare
IrelandThe 33 steps up to apartment may be a challenge for someone with mobility issues.
Excellent location and beautiful apartment , everything you would need was there in the apartment including shower gel, shampoo and conditioner.
Stayed in June 2025
Reviewed: June 8, 2025
Caroline
United StatesI didn’t want to leave and am already dreaming about a return trip back. It was such a fantastic experience!
There’s nothing I didn’t love about the property. If I could buy the apartment and live there permanently I would. It felt like home and I cannot express how great the location is. Some reviews talked about having to go up steps but they weren’t bad. Also you can’t expect most European apartment buildings to have elevators that’s just not common. Also some people complained about the noise, but again, you can’t have an apartment in the city center without noise. Honestly I didn’t think it was ever that noisy. Closing the shutters blocked out 90% of the “noise”. I spent so much time looking at apartments in Lucca and I feel very confident I made the perfect choice with this one!
Stayed in June 2025
Reviewed: April 22, 2025
Jennifer
AustraliaThat we only stayed 4 nights!
The apartment was comfortable, spacious and spotlessly clean. It was so well equipped and homely. There were welcome gifts of wine and beer. Anna was really welcoming and responsive to any questions.
Stayed in April 2025
Reviewed: December 18, 2024
Antonio
SpainWe had some power cuts.
The apartment has anything you may need and an excellent location. I also liked the decoration a lot.
Stayed in December 2024
Reviewed: October 27, 2024
John
United KingdomLovely clean,bright, comfortable, homely. Absolutely loved staying there.
Stayed in October 2024
Reviewed: October 22, 2024
Jane
United KingdomNothing apart from a slight hiccup accessing the key box on arrival. It is quite high up on the wall and was a little tricky to open.
The apartment was beautiful. Spacious, comfortable and very clean.
Stayed in October 2024
Reviewed: October 16, 2024
Kathrin
New ZealandA bit of noise early in the morning from delivery trucks and the road construction site in one of the neighbouring streets.
Simply perfect. The apartment was spacious, beautifully furnished and spotless. As soon as we opened the door we noticed the fresh smell and even the bedsheets smelled nice. There was a bottle of wine, biscuits and apples on the table as a welcome gift which we found particularly special. The communication with the host was fantastic and we felt very welcome. The location was awesome, a bit of a walk from the train station but an easy one. We couldn't believe that this place was actually also the cheapest option on Booking at the time as it was certainly the highlight of our whole trip. Highly recommended.
Stayed in October 2024
Reviewed: October 9, 2024
Paola
United StatesThe apartment was absolutely perfect, even better than the photos. From the moment you are in touch with Anna, the host, you feel welcomed, and the same is reflected as you walk into the apartment. The neighborhood, the building, every little detail inside the apartment and especially the communication with our host are things that made our quick stop in Lucca unforgettable. We cannot wait to come back in the near future.
Stayed in September 2024
Reviewed: October 6, 2024
Darlene
CanadaThe couch in the living room was very uncomfortable. And there was only one other chair.
Anna was an amazing host, excellent communication before and after our stay. The apartment was so bright and cheerful, with lovely decorative touches. It had everything you could ever want, including a washer/dryer, two bedrooms, fully stocked kitchen and a few treats left for us. There were several restaurants and shops near by. You could walk to everything including the train station.
Stayed in October 2024
Reviewed: September 11, 2024
Emma
United KingdomSuperb facilities, had everything you need for a short stay. Great location to visit lucca centre.
Stayed in September 2024
Reviewed: September 8, 2024
Karen
AustraliaNothing
Excellent base to enjoy the beautiful city of Lucca. So many extras provided to make your stay comfortable. Thoughtful gifts were left for our arrival. Excellent communication from the host and very smooth self check in. Great air conditioning which was important as the weather was very warm. Would highly recommend if you don’t might moving your luggage up the stairs. Great local bus to the station. Thank you Anna for a great stay.
Stayed in September 2024
Reviewed: August 29, 2024
Miroslav
SerbiaApartment is located on the beautiful vibrant square piazza San Francesco , you can have morning caffe, and also at the night injoy in wonderfull dinner. Location is 5 min walk from central shoping streets,…
Stayed in August 2024
Reviewed: May 18, 2024
Vanessa
AustraliaThe restaurants downstairs were noisy, but that was okay for the couple of nights we were there.
This apartment has been the most comfortable stay of our trip so far. We finally got two soft pillows! The decor was lovely, and everything was spotless. The rooms were very spacious and had lovely high ceilings. The kitchen was well equipped, and everything worked well, allowing us to do some cooking. The apartment was well located, nice and close to shops and the city walls.
Stayed in May 2024
Reviewed: May 8, 2024
Patricia
United KingdomNothing
Michael's House is a beautiful apartment. The apartment is well stocked, we did not need for anything! Anna was very hospitable, She quickly responded to any questions asked. A much appreciated welcome pack of goodies was an added bonus.
Stayed in May 2024
Reviewed: May 2, 2024
Charles
CanadaThe location was excellent, clean and easy to find. Check in was not complicated. The apartment was well equipped for the 3 of us.
Stayed in May 2024
Reviewed: April 30, 2024
Rasa
LithuaniaThe apartment is in old town near one of church, square with some bars and small shops. Downstairs you can find bakery with fresh croissant and espresso. The flat is very charming with stylish details, well equipped, roomy and comfortable. There was two cots for babies. It was very easy check in and check out.
Stayed in April 2024
Reviewed: April 5, 2024
Nicola
United KingdomWe have stayed before. There is everything we need and host is nice
Stayed in April 2024
Reviewed: March 4, 2024
Danielle
United StatesWas a little cold at times. The gas heat was not on so I had to use wall heat
Great location and super clean. Had all amenities that are needed by travelers Host was super responsive and I was a single woman traveling, I felt safe at all times.
Stayed in March 2024
Reviewed: February 29, 2024
Patricia
United StatesEverything!
Stayed in February 2024
Reviewed: February 10, 2024
Ana
BrazilIt looks like home. Very well equipped and good decoration taste. They cared about the details
Stayed in February 2024
Reviewed: February 7, 2024
Erin
United StatesApartment is darker than it appears in the pictures, no windows on the entrance side. Could also use some oven-safe dishes for baking in the oven.
Location was great, really convenient. Excellent pizza place directly across from it, and several nice coffee bars. Walkable to everything and very close to the wall for lovely walks around the perimeter of the old town.
Stayed in February 2024
Reviewed: February 5, 2024
Zoran
Czech RepublicSpace, decor, furniture, in the center, clean and homily….
Stayed in February 2024
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content