Reviews of Castel Campan
Franz von Unterrichterweg 2, 39042 Bressanone, Italy
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Reviewed: January 7, 2025 · Stayed in January 2025
Verified reviewSpacious rooms, comfortable beds, unique setting
Hot water was very inconsistent. It would be nice if there were laundry facilities maybe in the common area
while we do not have a communal laundry area, we do offer access to a washing machine for a small additional fee. Please feel free to ask us directly next time — we're happy to help!
Reviewed: February 23, 2024 · Stayed in February 2024
Verified reviewReviewed: August 25, 2023 · Stayed in August 2023
Verified reviewWe took bikes from the hotel to ride to town. In the piazza the bikes were stolen! The landlady charged us 800£ for the 6 years old used bikes! She wasn't ready to any compromises and her son was rude and said that we are wasting his time. We left the place with a very bad feeling. It seems that the only thing that matters to that family is money!
Thank you for taking the time to share your feedback with us. First of all, we would like to sincerely apologize to you that your stay with us did not meet the expectations and that you had such an unpleasant experience. We take your comments very seriously and have thoroughly reviewed this situation internally. It is unfortunate that our bicycles were stolen and we understand how frustrating and upsetting this can be. However, we remind every guest that bicycles, and especially mountain bikes, must be locked with a lock. Our bikes are available free of charge and we ask that it be locked. As soon as it is not locked, as in your case, we unfortunately have to charge for it, because the insurance will drop out. We have taken a lot of time for you, I am very sorry if after three days of discussions and compromise I have given you the feeling of being unfriendly or have not shown any understanding, unfortunately this was not the case. We would like to emphasize that your experience with us is not the norm and we are very sorry that you had to leave with a negative feeling. We too have never had a case like yours. Please feel free to contact us directly if you have any further comments or questions. Yours sincerely, Fam. Von Unterrichter
Thank you for taking the time to share your feedback with us. First of all, we would like to sincerely apologize to you that your stay with us did not meet the expectations and that you had such an unpleasant experience. We take your comme… Show more
Reviewed: July 19, 2023 · Stayed in July 2023
Verified reviewA great concept of staying at a palace. Nice ping pong table. Great homemade apple juice
Dirty glasses and plates. We had to wash everything before using it. Uncomfortable pillows and mattresses. The owner asks to sort all the rubbish, however they do not provide rubbish bags, nor rubbish bins. No dish washer, no kitchen/table napkins. In fact, for the price they ask, they could have equipped the apartment better. Enough hot water for one person. As for the family we had to take turns every 30 minutes, which is not really convenient.
Dear Sir Vlad, Thank you very much for your feedback and your review. We are sincerely sorry to hear that your stay with us did not meet your expectations. As hosts, it is our constant aim to ensure that our guests have an enjoyable and satisfying stay and we deeply regret that in your case we were unable to meet all your expectations. However, it is difficult for us to improve specific points or address your feedback as you did not seek communication with us during your stay. It is of great importance to us that our guests communicate their concerns or problems during their stay, as we always strive to find immediate solutions to improve your experience. Your satisfaction is close to our hearts and we would have liked to have had the opportunity to promptly address your concerns had we known about them. We would have been happy to provide you with another pillow or clean the flat again if you were not satisfied with our work. As we work according to an environmentally conscious concept, we have an entire rubbish room where we ask the guest to dispose of the rubbish directly. Thank you again for your feedback and we hope you will visit us again in the future so that we can show you that your satisfaction is our top priority. With kind regards Fam. von Unterrichter
Dear Sir Vlad, Thank you very much for your feedback and your review. We are sincerely sorry to hear that your stay with us did not meet your expectations. As hosts, it is our constant aim to ensure that our guests have an enjoyable and sat… Show more