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Reviews of Chalet Al Lago This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Località Mosigo, 32046 San Vito di Cadore, Italy

#18 of 38 hotels in San Vito di Cadore

Guests' Choice

Review Score

Based on 31 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Did not realize check in was at 17:30 u. We arrived earlier and no one was at the property. Someone did show up in time though. We did enjoy our stay. Relaxing area.

    Stayed in September 2023

  • Reviewed: September 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location stayed for three days hiking in the mountains.

    Stayed in September 2023

  • Reviewed: September 22, 2023

    9.0
    Pastoral location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Breakfast can be improved-little choice

    Beautiful location with wonderful view near the lake. Clean room

    Stayed in September 2023

  • Reviewed: September 13, 2023

    8.0
    Very enjoyable
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No air conditioning. Strict check in times requiring more planning of our short visit.

    Beautiful location, clean and comfortable.

    Stayed in September 2023

  • Reviewed: June 28, 2023

    8.0
    Nice location and good rooms
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed here in mid-June, and it was quite hot with no air conditioning. Breakfast choices were limited.

    The rooms were spacious, beds were comfortable, bathroom facilities were excellent, everything was very clean.

    Stayed in June 2023

  • Reviewed: June 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was quite warm when we were in Cortina. The rooms are directly under the roof and heat up quite a lot. The staff was so nice to lend a ventilator. In summer I would recommend to equip all rooms at least with a ventilator to ensure a good night sleep.

    The hotel staff is outstanding, very friendly and always available to help you! The location of the hotel is just 10 minutes outside of Cortina.

    Stayed in June 2023

  • Reviewed: November 1, 2022

    7.0
    Great place near Cortina D’Ampezzo just be aware that could be noisy
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room have a kitchen but is totally empty so this was not useful at all. unfortunately the second night there was a teenager party so I couldn’t sleep until it finished maybe 2 am can’t remember.

    The location and the views are great, also the heating was quite good.

    Stayed in September 2022

  • Reviewed: September 10, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was very minimal and the room was very hot with only a small window covered by wood from the outside.

    The staff and the location were amazing.

    Stayed in September 2022

  • Reviewed: August 21, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't have air conditioning Could have more lights in the room

    Clean rooms Ensuite bathroom

    Stayed in August 2022

  • Reviewed: April 11, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The check in

    Stayed in April 2022

  • Reviewed: October 10, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Check in ….the place was deserted when we arrived at 5 .10 …..(I did find later that checkin was after 5 .30 ) but expected there to be someone there. Restaurant was closed,

    Beautiful location, nice room and great breakfast , plus we could take our dog.

    Stayed in October 2021

  • Reviewed: September 20, 2021

    8.0
    Very Good
    • With a pet
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    The room was a bit small and bathroom could use some renovation. Breakfast rather basic.

    Great location - next to the small lake, a little out of the way so you could enjoy the peace and quiet. Nice and helpful staff. Room was clean and nice. Free parking just outside the building. Dog friendly - no pet fee!!! :)

    Stayed in September 2021

  • Reviewed: June 10, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The only thing for which we give a small minus is breakfast - very little choice and monotony - perhaps this is an issue related to the pandemic of covid. However, this did not affect our overall positive assessment of the stay.

    Location and hotel service was very good. Thank you very much to the hotel staff who did our evening check-in - although I got the dates wrong when I made the reservation - the staff behaved perfectly. The view from the hotel to the mountains was amazing . We enjoyed our stay.

    Stayed in June 2021

  • Reviewed: September 27, 2023

    10
    Beautiful location by the lake with mountain views.
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Good location, wonderful view, mountain and lake. Romantic place.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Absolutely nothing to like here!

    Stayed in September 2023

  • Reviewed: September 9, 2023

    6.0
    Overall we loved our time at the Dolomites but next time would look for a hotel with airconditoning.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    No air-conditioning! or fans! or lift. We knew about the lift but not sure I was expecting three flights of stairs. This is not the place to stay in summer as the windows are tiny and no breezes to cool down here. The two single beds pushed together and not made as a double, both mattresses are sunken and hard and not comfortable. The fridge is not cold. The website states modern amenities but I don't think you could be further from the truth.

    not too far from the main town of Cortina D'Ampezzo, nice little path to wander around at the chalet, nice pizza and coffee and breakfast was good. Clean bathroom, the door doesn't open as it hits the basin but once in there it is ok.

    Stayed in September 2023

  • Reviewed: September 6, 2023

    2.0
    Nice property in a lovely setting but HORRIBLE SERVICE AND EXPERIENCE due to poor customer service
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Extraordinarily rude service -- the exact opposite of good customer service. The worst I have ever experienced both at booking and on arrival.

    I had two very bad customer service experiences with this hotel. The first occurred at and shortly after booking. In creating my travel plans, I reserved four rooms at this hotel through Booking.com but accidentally selected the "pay now" option instead of the option with the ability to cancel later. I immediately noticed the error when my credit card was charged and contacted the hotel to request that the funds be refunded and the reservation changed to allow cancellation (in case my plans changed). After several attempts, both through Booking.com and directly with the hotel, my request was flatly denied. In fact, my plans did change in that instead of needing four rooms, I only needed two. Despite my renewed request, I was forced to pay for all four rooms. I acknowledge that the booking error was mine, but suggest that good customer service would allow for a cancellation or reservation change 8 months before the actual reservations, but this was not even considered at this hotel. Making matters worse, we arrived at the hotel at 2:30 PM only to find a notification that check-in was only available during restaurant-open hours, which did not start until 5:30 PM. The signed suggested waiting at the lakeside bar, but, of course, it was closed as well. And, finally, when we were able to check in, the individual handling those duties was probably the rudest person I've ever dealt with in a customer service environment. He was harsh, condescending, and rude in every action he took with both me and another in my party. For numerous reasons, I can advise in the strongest possible way that NO ONE SHOULD BOOK THIS HOTEL.

    Stayed in September 2023

  • Reviewed: August 24, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was too hot...

    Location

    Stayed in August 2023

  • Reviewed: September 23, 2022

    10
    Excellent
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Stayed in September 2022

  • Reviewed: July 27, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Check- Inn/out process is very poorly managed. The room was so hot that it made the stay very uncomfortable. Breakfast was also very basic and not worth of paying for. Overall a bit disapointing experience.

    Friendly staff and a good location. Great location for bike rides and hiking.

    Stayed in July 2022

  • Reviewed: April 11, 2022

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    small room, very hot, breakfast starting late

    great potential , style and location

    Stayed in April 2022

  • Reviewed: August 22, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is no one at the reception, no one to check in or help us with information. however the cook who checked us in is super helpful!

    The room was nice and clean, and the location was nice although a bit noisy.

    Stayed in August 2021

  • Reviewed: December 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    super friendly staff

    Stayed in December 2022

  • Reviewed: August 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2023

Showing 1 - 25

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