Reviews of Hotel Cristina This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Via Diocleziano, 109, 80125 Naples, Italy
#38 of 203 hotels in Naples
Guests' ChoiceReview Score
Based on 185 hotel reviews
8.6Score breakdown
-
Cleanliness
9.1
-
Comfort
9.0
-
Location
8.3
-
Facilities
8.7
-
Staff
9.1
-
Value for money
8.6
-
Free WiFi
8.6
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 15, 2024
David
United States of America12 Reviews10“Great place to stay in a crazy busy city”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Busy area
Helpful staff, great breakfast, clean
Stayed in April 2024
-
Reviewed: April 13, 2024
Matija
Serbia18 Reviews4 helpful votes10“Great place for your base in Napoli”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Everything was fine. Maybe pillows could be a little bit bigger.
Good breakfast, nice location, very clean and great service. The hotel is located outside the city center, but in a quiet location with great connectivity with metro and train, just a few steps away (two different stations). Also, there are a lot of shops outside where you can find absolutely anything.
Stayed in April 2024
-
Reviewed: March 24, 2024
Julie
Belgium8 Reviews9.0“Fantastic location with great restaurants, close to metro, and fantastic staff!”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
If I really need to be nitpicky, then the fact that the temperatures in the rooms are controlled centrally. Woke up once in the middle of the night due to the room being too warm for MY personal preference but I opened the window and I was back fast asleep! Again the neighbourhood is really calm and quiet so it wasn’t an issue at all to sleep with the window open!
The location was fantastic!! Close to two metro stops and bus stops, it’s easy to get around Napels from here. There’s also two grocery stores close by and several delicious restaurants!! The staff are also extremely friendly and helpful 🙂. The room itself was very clean, housekeeping was fantastic and the neighbourhood was so calm at night that we could sleep with the windows open in the room.
Stayed in March 2024
-
Reviewed: February 28, 2024
Viorel
Romania5 Reviews2 helpful votes8.0“Good value for the money”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Camerele cam mici
Curat, aproape de metrou, magazin, mic dejun decent
Stayed in February 2024
-
Reviewed: January 29, 2024
Tomasz
Poland4 Reviews8.0“Good value for money.”- • Business trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 1 night
Clean room, classic Italian breakfast
Stayed in January 2024
-
Reviewed: January 16, 2024
Lorenda
United Kingdom1 review10Exceptional- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
N/A
Everything from the room the location the staff. Exceptionally clean throughout the entire hotel. Excellent facilities. The staff are smart polite and helpful. Nothing was too much trouble. My daughter and I had a great stay and this is the hotel I will stay in when I visit Naples again. Excellent.
Stayed in January 2024
-
Reviewed: January 2, 2024
Alessandro
Qatar5 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
Clean, great breakfast and very helpful service
Stayed in January 2024
-
Reviewed: December 26, 2023
Stefano
United Kingdom2 Reviews1 helpful vote8.0“Great location if you want to watch Naples playing football - comfortable room and nice breakfast”- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing - all good
Central and nice room + breakfast
Stayed in December 2023
-
Reviewed: December 26, 2023
Andrea
United Kingdom10 Reviews1 helpful vote10“Amazing stay!”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
It was not possible to change the temperature in the room. Too hot for me, but it’s just me being sensitive to heat. I only slept 1 night so I didn’t bother, but I am absolutely sure that the staff would have helped if would have called!!!!
Everything was just perfect. The staff is amazing and the private parking is perfect.
Stayed in December 2023
-
Reviewed: December 17, 2023
Achim
Germany1 review9.0Wonderful- • Business trip
- • Group
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Rooms to roadside were a little bit too noisy.
Staff was very friendly and helpful! Nice people. Breakfast was good, coffee machine could make better coffee
Stayed in December 2023
-
Reviewed: December 8, 2023
Tonyhdz
United States of America13 Reviews10Exceptional- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
Best breakfast in our tour through Italy!
Stayed in December 2023
-
Reviewed: November 1, 2023
Antonio
United Kingdom3 Reviews1 helpful vote10“I hope come back soon and again same hotel cristina”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything OK nothing to complain ,I repeat staff and hotel very clean
The hotel is very good for location to the city Naples, staff very helpfull and professional, the room very clean bar and breakfast good. Nothing to complain about 100% recommended.
Stayed in October 2023
-
Reviewed: October 14, 2023
Kerem
Turkey52 Reviews8 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Good location Free, safe parking Professional staff Value for money
Stayed in October 2023
-
Reviewed: October 5, 2023
Narendra
India7 Reviews2 helpful votes10“Memorable, comfortable and enjoyable”- • Leisure trip
- • Group
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Excellent location, 5 minute walk to local trains and 2 mins to a supermarket, excellent eating places right across and great breakfast. They gave us a super packed breakfast at 5 AM in the morning during early checkout. New property and well maintained.
Stayed in October 2023
-
Reviewed: September 25, 2023
Nikki
Australia7 Reviews8.0“It suited our purpose of a one night stay”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Very small bathroom
Location
Stayed in September 2023
-
Reviewed: September 21, 2023
Stelian
Romania20 Reviews7 helpful votes8.0“We liked our stay at this hotel.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
As we travel a lot, about once a month somewhere in Europe, I always look for a hotel with good reviews. I will start with the only negative thing that happened and afterwards only pozitives. Hotel charged me 109€ on the arrival day( half of the full price without city tax). They said that this is what happens, and I will get the money back in 20 days or so. Is like a deposit or something similar and I still had to pay 218€, which was the full price without city tax. So now I’m waiting to get the money back. It never happened to me before (and as I said, I travel a lot), to be charged a certain deposit plus the entire amount. Pozitive - 20 minutes away from center by train or metro, I still didn’t figure it out what that train was. Naples public transportation was a bit of a headache for us. But as for the hotel, clean, comfortable, the air conditioning was working properly, wifi was okish at 6th floor. Staff professional, helpful. The check out was until 12pm so plenty of time to wake up. They let us leave our bags in their deposit room until evening. So for two nights, was really good. I recommend it. Enjoy your trip in Naples.
Stayed in September 2023
-
Reviewed: September 19, 2023
Carole
United Kingdom12 Reviews2 helpful votes8.0“Very good hotel at a very reasonable price.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The area it was in. Traffic very busy and the street seemed quite run down. Although paradoxically there was a lovely new restaurant across the road and a huge Japanese restaurant which also looked new, next to the hotel.
Modern hotel with comfortable bed (pillows pretty hard though!). Lovely breakfast buffet which also included bacon and eggs! Staff very helpful
Stayed in September 2023
-
Reviewed: September 18, 2023
Susan
United Kingdom2 Reviews2 helpful votes8.0“Needed one night in Naples and this was perfect - no frills but clean and nice breakfast.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Bed was very hard
Clean
Stayed in September 2023
-
Reviewed: September 13, 2023
Cunningham
Australia1 review10“Room are clean, service is excellent, and the location is ideal. Looking forward to returning.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
N/A
The staff are lovely and very helpful.
Stayed in September 2023
-
Reviewed: September 7, 2023
Mahnaz
United States of America2 Reviews10“Great place to stay”- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was excellent.
Very clean, staff were so kind and helpful. I recommend this place 100%
Stayed in September 2023
-
Reviewed: August 16, 2023
Mollie
United Kingdom7 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The area it’s in wasn’t the cleanest or felt the safest
Big room Big bathroom and shower
Stayed in August 2023
-
Reviewed: August 12, 2023
Csabagaspar
Hungary54 Reviews7 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Big modern stylish room with a comfy bed. All amenities were included such as shower gel, shampoo and so on. Wide selection of good quality food for breakfast. Private parking garage was included. Good connection of public transport , city centre can be reached in 20-25 mins.
Stayed in August 2023
-
Reviewed: August 4, 2023
Dany
United Kingdom2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Location. Dirty streets outside.
It was clean and in order. Breakfast ok
Stayed in July 2023
-
Reviewed: August 3, 2023
Eve
Australia131 Reviews10 helpful votes9.0“The comfortable hotel in a convenient location with very helpful staff.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
The room was comfortable and the hotel was located outside of Naples, but close to the suburban train line which was very convenient. The car parking was excellent.
Stayed in August 2023
Guests also reviewed these properties:
-
Salt Lake Plaza Hotel SureStay Collection by Best WesternSalt Lake City, USA
-
Hotel ArabellaBad Nauheim, Germany
-
Pensiunea Trasura - Hinto PanzioOdorheiu Secuiesc, Romania
-
MH Apartments Sant PauBarcelona, Spain
-
Parque da Praia by Luz Management ServicesLuz, Portugal
-
holidayhome BibiRome, Italy
-
Sleep&Stay Floris IVThe Hague, Netherlands
-
Medlands Beach LodgeMedlands, New Zealand
