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Reviews of Hotel Crystal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Viale Delle Ghiaie, 57037 Portoferraio, Italy

#29 of 57 hotels in Portoferraio

Guests' Choice

Review Score

Based on 230 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8

  • Comfort

    7.3

  • Location

    8.7

  • Facilities

    7.2

  • Staff

    8.4

  • Value for money

    6.9

  • Free WiFi

    7.5

100% Verified Reviews

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Showing 1 - 22

  • Reviewed: August 26, 2017

    10
    lovely italian hotel with familiar atmosphere
    • Leisure trip
    • Solo traveler
    • Economy Double or Twin Room
    • Stayed 1 night

    A lovely italian hotel located 2 min on foot from a wonderful beach. Lovely view from the rooms with terrace. If you are travelling without a car, it´s a great choise: near to the harbour, to the city center, old town and, as already mentioned, to at least 3 beaches, as well as to the bus central station that can bring you to other beaches of the island.

    Stayed in August 2017

  • Reviewed: July 11, 2017

    4.2
    four usurped stars for an antiquated hotel
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 8 nights

    Every thing ! I don't understand how this hotel pretend to be a four stars hotel. They have no elevator, when you open the door, you knock on the bed (too large since The light switch is placed behind your pillow!). The price is definitely too high .

    Stayed in July 2017

  • Reviewed: July 5, 2017

    6.3
    2-star budget room in a 4-star hotel
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night

    We booked a budget room as this was the only option available and it was more like a 2-star hotel than the 4-star it claims to be, it was pretty tacky and the shower was makeshift - the curtains were folded against the wall and you had to construct your shower before use! The fittings were red, again, tacky. Breakfast was pretty good, location good (central) and staff were friendly. But this is not a 4-star hotel.

    Stayed in June 2017

  • Reviewed: August 13, 2016

    9.2
    Portoferraio great stay
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 5 nights

    -no elevator -the walls are quite thin and you can hear your neighbors

    -close to all important connection points: ferries dock, bus station -big balcony -nice breakfast -reception staff can provide beach towels if needed -private beach

    Stayed in August 2016

  • Reviewed: July 31, 2016

    7.9
    Basic room not a 4 star
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Room decor

    Very helpful english speaking staff and within easy walking distance from the ferry with luggage. Old fashion decor with nautical theme.. even had a bedside radio panel from the 70's .. not working anymore. Hotel opposite a park and close to beach front

    Stayed in July 2016

  • Reviewed: July 20, 2016

    5.4
    Not worth the money
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 5 nights

    We didn't like our room. It was on the first floor, with a small, basement-type of window very high on the wall, with bars, very close to the wall of the neighboring building. Basically, there was no natural light in the room, and there was a damp smell from the very beginning. There was nothing like a balcony where we could at least dry our bathing suits. Three days was not enough to dry them. The feeling of putting on a damp bathing suit is not the best way to start your day. When we asked for a room change, we were told that it is impossible because we paid for a standard room. So to get this straight, the standard room in a hotel pretending to be four-star is basically a basement room, with very poor ventilation and bed smell. We were very disappointed. Also, the bathroom needs a renovation - the facilities are so old and scratched that it feels unclean. Also, the breakfast was the same every morning, no change at all, and quite little choice, for a four-star hotel. I think this hotel is too expensive for what it offers. Maybe it once was a four-start hotel, during Napoleon times...

    The staff was very helpful and friendly, they tried their best to help when it was required. It is clearly not their fault that the hotel offers crappy rooms.

    Stayed in June 2016

  • Reviewed: September 10, 2017

    9.6
    Nice property in a good location
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night

    Great staff

    Stayed in September 2017

  • Reviewed: September 8, 2017

    8.8
    Great no worries all the way 😜
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Breakfast/Staff/Location

    Stayed in September 2017

  • Reviewed: August 1, 2017

    7.1
    Room needs a refurbish (especially the bathroom)
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Room needs a refurbish (especially the bathroom)

    Stayed in July 2017

  • Reviewed: June 12, 2017

    7.5
    Spacy room and balcony and a very varied breakfast
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 3 nights

    The beach was not very inviting at the time of visit - it is more a pebble beach than a sand beach

    Spacy room and balcony and a very varied breakfast

    Stayed in May 2017

  • Reviewed: October 13, 2016

    10
    Fabulous apartment - got to be seen to be believed.
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 5 nights

    Fabulous apartment - got to be seen to be believed.

    Stayed in October 2016

  • Reviewed: October 10, 2016

    7.9
    A pleasant stay in Portoferraio
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower enclosure was basic

    Friendliness of the staff.

    Stayed in October 2016

  • Reviewed: September 8, 2016

    6.7
    + location, staff
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 6 nights

    - VERY POORLY BREAKFAST!! only cheese and ham, every day the same...

    + location, staff

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: July 28, 2015

    5.4
    Very kind staff.
    • Leisure trip
    • Couple

    Room without window, only with a small slit of daylight, and smelling cold cigarettes. For this, a price of 110 EUR per night is definitely not acceptable - at no time of the year.

    Very kind staff. Beach Le Ghiae included (lettini).

  • Reviewed: July 16, 2015

    9.6
    Nice and very clean hotel near the old town.
    • Leisure trip
    • Family with older children

    Nice and very clean hotel near the old town. Also very close to a nice beach. Sunbeds were included in the price. You can't get closer to the nice old town. A good choice

  • Reviewed: September 15, 2015

    10
    everything
    • Leisure trip
    • Group

    everything

  • Reviewed: September 6, 2015

    8.3
    Good breakfast, flexible breakfast start time, food...
    • Leisure trip
    • Group

    TV confusing to turn on, weak wifi connection, rooms outdated

    Good breakfast, flexible breakfast start time, food recommendations

  • Reviewed: August 18, 2015

    6.7
    Nice terrace.
    • Leisure trip
    • Couple

    Hard beds

    Nice terrace. Dog friendly. Close to beach and provided sunbeds and towels

  • Reviewed: August 15, 2015

    9.2
    Location, private parking, terrace, helpful staff
    • Leisure trip
    • Group

    Location, private parking, terrace, helpful staff

  • Reviewed: July 20, 2015

    9.6
    Friendly staff.
    • Leisure trip
    • Couple

    No elevator.

    Friendly staff.

  • Reviewed: June 16, 2015

    7.1
    Very close to the beach and to the port
    • Leisure trip
    • Couple

    Very poor breakfast, we had a room without the windows:(, we were missing remote control for the tv.

    Very close to the beach and to the port

  • Reviewed: May 17, 2015

    9.2
    Location to beach,park and town.
    • Leisure trip
    • Couple

    No lift which might affect some people and very small shower facility

    Location to beach,park and town.

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 22

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