The surroundings, entrance and lobby of the hotel. No stairs to get to the rooms, the only access is by elevator (a small one).

The room was comfortable, spacious, clean and quiet. The breakfast room is beautiful. The location is very convenient for visiting the old center of Napoli.

Stayed in April 2024

Nothing

Location excellent

Stayed in March 2024

Breakfast was not as in 4star hotels. Everyday we had the same with very limited choice. Water for tea was not hot enough :(; We had 2 rooms, in one room we had constant problem with temperature, air conditioning did not work well, which was problem in cold days.

Hotel was in a nice location with close distances to everywhere. Room was big enough with all we needed. Very comfortable beds.

Stayed in March 2024

We got the room 232 right next to the Breakfast hall so it was noisy very early in the morning. Make sure if you are a light sleeper to ask to be put in a different room.

The hotel is very nice and more beautiful is the breakfast hall. People were friendly and nice. Also the hotel is in the old town of Naples, making it a good base for exploring the city

Stayed in March 2024

I stayed in Room 210, which is located directly across from the kitchen. Despite the workers' efforts to be as quiet as possible, noise begins early in the morning, creating discomfort for those wishing to sleep in, particularly over the weekend.

Great hotel housed within an old palazzo. It has been beautifully refurbished and restored. As one wanders down the narrow street housing this hotel, it becomes difficult to imagine that such charm and accommodation lie behind its modest lobby. The standout feature was the breakfast, served in a grand, spacious hall. Dining there— an experience that makes you feel like you've stepped back in time—overwhelms you with beauty to the extent it might even distract you from your meal. Indeed, this hotel ensures its guests receive nothing less than unforgettable experiences.

Stayed in March 2024

Rooms have really thin walls so lots of noise of tv and people talking in the other rooms.

Location is lovely but not easy to reach by car. Breakfast hall is amazing.

Stayed in March 2024

Location was a bit dreary, though it is near some good shopping and restaurants and interesting places to see.

Fantastic facility, could compete with more highly rated hotels.

Stayed in March 2024

Situated in the old part of Naples its location is ideal to explore that part of the city.

Stayed in December 2023

The interior is beautiful. Staff friendly and amazing breakfast

Stayed in February 2024

Breakfast was very standard. We weren’t impressed. The coffee was instant! In Italy!!! I think the staff informed an Italian customer that there was the choice to order proper coffee but we weren’t told and I assumed we’d be charged for that. There was a workman in our room when we arrived. We were quite surprised by that. He left a lot of dust and plaster on the floor when he left. It’s not rocket science to either clear it up or call housekeeping- we paid good money for this room. That was unacceptable. The check in person was kind but spent a lot of time with the previous guests telling them all sorts of things and then did a very basic check in for us. Didn’t tell us that reception would close and our bags would be stored downstairs at a certain time (we were early so didn’t get the room straight away). He also didn’t notice it was my husbands birthday when using his passport to check us in. That’s also quite basic customer service at a ‘four star’ property. Final gripe was that the staff were very unhelpful. Seemed bored. Seemed upset to be there and that really dampened the whole atmosphere. Not work the money for more than one night and I’m sure you’d find a better place for slightly more money. Also wanting to be fair - this was February so very much the off season but no excuse for the cost

The room was beautiful. The main dining area was the grandest room I’ve ever eaten in. Absolutely stunning. The patio was lovely and reception was quite pretty. Beds comfy, nice high ceilings and beautiful furniture in the rooms.

Stayed in February 2024

The entrance was under construction while we were there.

This place certainly has a lot of charm. Beautifully restored, attentive staff, relaxed setting.

Stayed in February 2024

Nothing major but the room was rather dark as there was no ceiling light, only wall lights. Not a big deal as we didn't really stay in the room all day - the sights are too good for that.

Fabulous location (we walked everywhere), great service and the stunning breakfast room. Everything was as described, hotel building is beautifully restored, very clean and room service comes around twice a day which is almost excessive. The breakfast selection is huge although if you need to have sweat tooth to fully enjoy it.

Stayed in February 2024

The breakfast room was gorgeous!

Stayed in December 2023

Breakfast was maybe limited but does not affect my 10 rating

Lovely hotel with amazing style and history. Brilliant restoration so very unique hotel. Lovely staff, great roo, good value and perfect location for old naples. Loads sites and restaurant to visit nearby. 10 out of 10 and highly recommended

Stayed in January 2024

The room, I was in had a small bathroom that didn’t have any shelving or convenient spaces to place items required in the bathroom.

This was a return visit, as I loved my stay here the first time. I like the style of the hotel, the comfortable room and the quiet spaces that can be used. The breakfast room is a sight to behold and there is an extensive choice of food. It will not be my last stay. The location is also perfect for exploring Napoli.

Stayed in January 2024

Lovely hotel great location and breakfast room is to die for

Stayed in January 2024

There was no dining option or experience. Although there were many restaurants in the surrounding areas. As it is in the middle of the historic area in Napolis.

The dining room was so beautiful and grand. The features, decorations, and furniture's are sophisticated and traditional. There are other sitting areas in the hotel that are very comfortable. I really enjoyed my stay. The breakfast was beautiful and fresh, and intercontinental breakfast was delicious.

Stayed in December 2023

Everything

Stayed in December 2023

Tomatoes And cucambers that were served each morning were old, tomatoes rotten. Fruti salad made of old and decaying fruit, bitter and fermenting taste. Clearly used fruit in a salad which was meant to be discarded. My room (223) didn’t have a window. It had access to a common balcony. So no daylight at all. It is ok if you are out for most of the day.

Location And staff kind And helpful Beautiful authentic cake options at breakfast

Stayed in December 2023

It was too noisy

Breakfast is very good! variety of pastries and hot food. The dinning hall is so beautiful! The rooms are a bit old school but it was a very lovely stay. Noisy though..

Stayed in September 2023

Excellent location, touch of luxury

Stayed in November 2023

Maybe our bed was a little hard

Friendly and clean historic hotel Great location in historic area ! Staff helpful and efficient . Beautifully clean with a great breakfast in lovely room . Our room was quiet and provided all we hoped

Stayed in November 2023

The area was safe enough, just a bit edgy- I guess a bit Surrey Hills of old. Once you get used to it though, it’s fine…

The staff, the facilities were all fabulous. The breakfast room that doubled as a bar room in the evenings was simply outstanding! The young barman mixed one of the best Aperol Spritz I’ve ever had. There are also lovely sitting areas on each floor with some books in several languages you can can borrow and relax with a cup of tea.

Stayed in November 2023

Room was dark and quite small.

Wonderful breakfast. The staff went out of their way to help me find a taxi during a taxi strike.

Stayed in October 2023