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Reviews of Hotel Diana & Depandance This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Del Molinetto 11 (check in at Via Della Dogana 9 - presso Albergo San Martino) ), 55100 Lucca, Italy

#23 of 43 hotels in Lucca

Guests' Choice

Review Score

Based on 244 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9.7

  • Facilities

    8.7

  • Staff

    9.6

  • Value for money

    8.9

  • Free Wifi

    9.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 24, 2025

    8.0
    Good hotel and location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We did find the hotel main entrance a bit hard to find

    Quaint hotel with unique decor. Helpful reception staff, with good communication before arrival. Nice breakfast options. Walkable location to train station with luggage, and good location to town centre

    Stayed in September 2025

  • Reviewed: September 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was extremely small. Almost impossible to use the toilet in our room.

    The staff were terrific, the location was close to the train station and easy to get to. The room was clean and the breakfast was good.

    Stayed in September 2025

  • Reviewed: September 23, 2025

    10
    As a place to stay when visiting the lovely Lucca you will be more than happy with the friendly helpful staff and the qu
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a quaint hotel with a modernised bathroom. The location was ideal. The staff were friendly and helpful at all times. I would return here anytime.

    Stayed in September 2025

  • Reviewed: September 22, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    The staff were amazing and the location was great.

    Stayed in September 2025

  • Reviewed: September 18, 2025

    10
    I loved the help from the staff. Each person I had contact with helped me; bus trip to winery out of town, connecting m
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Close to the Porto San Peter

    Stayed in September 2025

  • Reviewed: September 14, 2025

    10
    Very good
    • Leisure trip
    • Family with young children
    • Double Room - Annex
    • Stayed 7 nights

    Nothing

    Location & room

    Stayed in September 2025

  • Reviewed: September 9, 2025

    8.0
    Great location for a short visit!
    • Leisure trip
    • Family with young children
    • Double Room - Annex
    • Stayed 2 nights
    • Submitted from a mobile device

    No problems- everything in order.

    Great location in the city center. Our room was clean and the staff was very helpful.

    Stayed in September 2025

  • Reviewed: September 5, 2025

    9.0
    Cute little place near train station w/in city walls.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I couldn’t figure out the AC but I was only there for 9 hours so it was ok. Would recommend to anyone low maintenance, looking for an easy access place in Lucca that is affordable.

    Location near the main entrance to lucca is perfect. The staff are top notch and so friendly and helpful.

    Stayed in September 2025

  • Reviewed: August 20, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel was great. The heat in Lucca! Was exceptionally hot when we were there end of August. If you're thinking of the francigena- leave until September...

    Very friendly staff, Very comfortable room, with earlier check-in no problem, staff had juice & chilled water waiting for guests when they arrive 😃

    Stayed in August 2025

  • Reviewed: August 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights

    I missed having a kettle in the hotel room, but that's all.

    This historic hotel is a lovely place to stay in Lucca, perfectly located and close to all the sites. But it's the staff who really make the hotel special — they are so friendly and couldn't be more helpful.

    Stayed in August 2025

  • Reviewed: August 16, 2025

    10
    Great stay in charming Lucca
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great.

    Great location, very nice room, excellent service by Nicholas at the reception. We have a wonderful stay. Thank you

    Stayed in August 2025

  • Reviewed: August 12, 2025

    10
    Nicest hotel i've ever visited
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was amazing. Couldnt find the fridge at first (its in the cabinet)

    Wonderful location! Lovely historical place within walking distance of everything. Room Frida was so nicely decorated and colorful, i felt instantly welcome. The staff is really friendly and helpful, the breakfast is wonderful! Would recommend to everyone. Probably the nicest place ive ever stayed at

    Stayed in July 2025

  • Reviewed: July 31, 2025

    10
    Great location and so cute
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff is amazing and so helpful. This was our third visit to this hotel and while there are certainly lots to choose from the staff especially Fabrizio. We also enjoyed have our coffee or cocktails out in the little patio.

    Stayed in July 2025

  • Reviewed: July 24, 2025

    10
    Excellent value stay in lovely cute hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    All perfect

    So well placed,super cute rooms & lovely staff

    Stayed in July 2025

  • Reviewed: July 21, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was amazing. The place is well-connected to the old town, and the hosts were very helpful.

    Stayed in July 2025

  • Reviewed: July 19, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was helpful and facilitated our out-of-hours check-in; the rooms are nice & clean.

    Stayed in July 2025

  • Reviewed: July 18, 2025

    10
    Lovely hotel with super friendly staff
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lovely hotel Super friendly staff Very central yet still accessible with own car

    Stayed in July 2025

  • Reviewed: July 6, 2025

    8.0
    Comfortable and no fuss
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms are small and bit outdated but perfect for the location

    Simple hotel but located well

    Stayed in June 2025

  • Reviewed: July 6, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice, comfy and clean. In the heart of wonderful Lucca ! Very convenient parking for 20 euro per night

    Stayed in June 2025

  • Reviewed: July 6, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room - Annex
    • Stayed 1 night

    Nothing

    lovely hotel, great staff, warm welcome, light and bright. Great location too - near the station and very handy for all the amenities in Lucca.

    Stayed in July 2025

  • Reviewed: July 2, 2025

    10
    A beautiful traditional Italian stay in the wonderful city of Lucca! I would be back in a heartbeat!!
    • Leisure trip
    • Solo traveler
    • Standard Single Room - Annex
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Brilliant location within the city wall with easy access to train station as well as all the inner city wall sites. I arrived before the check in time and my room was ready and they were able to let me check in early with a very friendly receptionist Carlo, who took my bags and showed me to my room in the annex area of the property. The room was easy access, clean, comfortable with good AC. Breakfast was traditional European breakfast with meats, cheese, pastries, juices, cereals, fruit, yoghurts etc but it’s a good little start for the day.

    Stayed in July 2025

  • Reviewed: June 28, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location with very friendly staff and a spacious clean room. Would highly recommend for anyone staying in Lucca!

    Stayed in June 2025

  • Reviewed: June 27, 2025

    9.0
    A delightful small but interesting hotel in a good location.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We liked everything about the property.

    This is a delightful, small hotel with many interesting features/pictures and artefacts. It also has an interesting musical history as Boccherini lived in the building and Puccini, when very young, played the piano there. All the staff are very warm, welcoming and helpful. The breakfast had an interesting selection of cereals and pastries.

    Stayed in June 2025

  • Reviewed: June 25, 2025

    9.0
    Here the staff take care if you!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were so helpful and accommodating. One gal told us of GIGI’s restaurant which was a fabulous night out. Carlos was very sweet at check in. .

    Stayed in June 2025

Showing 1 - 25

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