Floors in our room could have been a bit cleaner. Otherwise everything else was spotless.

The bartender, Ahmed, was wonderful. He was so personable and added so much to our stay. We looked forward to seeing him every evening. The front desk staff was very friendly and helpful. Bed was very comfortable.

Stayed in April 2024

Everything was perfect !!

Stayed in April 2024

Step over into bath required for showering. Separate direct step in is better for us

Convenience of location. Well designed comfortable rooms. Helpful staff with good English

Stayed in April 2024

The location

Excellent location, Florence SMN is one minute away from the hotel.

Stayed in April 2024

Lovely, welcoming hotel with efficient and helpful staff. Although compact the rooms are a good enough size for a couple of nights. You really are paying for the location. Its right across the street from the station and trams to get anywhere in the city. Plenty of amenities nearby and I can recommend the pizza restaurant in the station. All the main sites you visit Florence for are in walking distance. Could not have been happier with my choice of hotel.

Stayed in April 2024

The room was quite warm but we ubderstand that AC not allowed by law until June

Lovely welcoming staff. Great location and very clean. Beds are very comfortable and a good shower. Nice simple breakfast

Stayed in April 2024

If you’re at the front you get the sound of station life, which is to be expected, but it’s not so much you can’t sleep. Hard mattress

Right across from the station, so fantastic location, and a very nice room too

Stayed in March 2024

Excellent service from all staff members!

Stayed in April 2024

The cleanness and how they care for their customers.

Stayed in April 2024

Although the hotel’s location is what attracted us and the Hotel it self was very quiet . The trams underneath made a lot of noise and started running from about 6.00 am which woke us up every day.

We used the train to get to Florence so this hotel is perfect as it is opposite the station and the staff were happy to check us in and look after our luggage when we arrived at lunchtime. They also had brought up our luggage when we got back later in the day . Which was a nice touch.

Stayed in March 2024

The rooms need a bit of cosmetic renovation

The location is super convenient from the point of transport - central railway station and the tram to the airport, but also close to historical center. The room is big enough and equipped with all you need. Comfortable bed. Very low noise level - it is really quiet in the rooms, we could not listen any noise both from the street and from the neighbours.

Stayed in March 2024

Nothing

We loved how friendly the staff were and how accommodating the staff were. We had a very pleasant stay.

Stayed in March 2024

Excellent location, right opposite of the Santa Maria Novella train station and very close to the city centre. Helpful staff, clean and comfortable room.

Stayed in March 2024

I can define this stay with one word; fantastic. The room was really modern, facilities were amazing. It was really comfortable and we really liked the small details like chocolate and biscuits they left in the room. It is 1 minute walk to the station! Thanks!

Stayed in March 2024

It's very close to the tram so you can hear the sound of the tram from the early morning and midnight.

The location is perfect and the staff are really nice. The facilities are clean and well. They even prepared snacks and chocolate with welcome letter in the room.

Stayed in March 2024

All was perfect

Stayed in March 2024

The lobby and room design were very nice! For the room we were happy with the hooks, the bench and seats, so there are plenty of spaces we could sit and put our things. We love that the staff was always helpful to fill up our water bottles too! The lounge also has free water and biscuits for guests

Stayed in March 2024

Not big rooms Simply equipped-no cabinet

Near train station Small present Service to leave luggage after check out

Stayed in February 2024

Excellent location, nice hotel and welcoming staff.

Stayed in March 2024

Location was excellent & staff were helpful

Stayed in March 2024

Nothing

The location is perfect, just outside the train station and 5 minutes away from the city center, the room was incredible, the bed very comfortable, we even had a bathtub. The staff was so incredibly nice, we got an upgrade for free and they were always very nice. The breakfast was super good and various. We literally liked everything about this hotel and will for sure come back.

Stayed in March 2024

Sparkling & very comfortable room .

Stayed in February 2024

when I was there no food service other than breakfast

very good central location, very helpful and friendly staff

Stayed in February 2024

Nothing. Everything was perfect. :)

•The staff was wonderful, providing exceptional service throughout our stay. •The hotel was impeccably clean, maintaining high standards of hygiene. •The hotel matched the photos on Booking.com, if not exceeded them, in terms of aesthetics and facilities. •Every aspect of our experience was perfect, from the inviting aroma of the hotel to its ideal location. •Additionally, the surprise for my husband’s birthday with a cake, candle, and notes was perfect and greatly appreciated. •Upon departure, the thoughtful gesture of gifting us with pasta from Italy was amazing and added an extra special touch to our stay.

Stayed in February 2024