To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 24 months.
Only a customer who has booked through Booking.com and stayed at the property in question can write a review. This lets us know that our reviews come from real guests, like you. Who better to tell others about the free breakfast, friendly staff, or quiet room than someone who’s stayed at the property before?
We want you to share your story, both the good and the bad. All we ask is that you follow a few simple guidelines.
We believe review contributions and property responses will highlight a wide range of opinion and experiences, which are critical in helping guests make well-informed decisions about where to stay.
Contributions to Booking.com are a reflection of the dedication of our guests and properties, and are treated with the utmost respect.
Whether negative or positive, we'll post every comment in full, as quickly as possible, after being moderated to comply with Booking.com guidelines. We'll also provide transparency over the status of submitted content.
Once a review has been submitted, you can modify it by contacting Booking.com customer service.
We will use the same guidelines and standards for all user-generated content as well as the property replies to that content.
We will allow the contributions to speak for themselves, and we won’t be the judge of reality. Booking.com’s role is that of a distributor of feedback from both guest and property.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc...).
1 - 4
Reviewed: 30 August 2018
“nice hotel in quiet area”
• Business trip
• Double Room
• Stayed 2 nights
• Submitted via mobile
눇staff is warn and nice. position is in front of Ganzirri's lake, near to Torre Faro. the hotel is old building, but totally refurbished. room are good and confortable. we enjoyed our stay.
Stayed in August 2018
Reviewed: 13 November 2016
“Good location near the lake and the supermarket (ARD...”
• Business trip
• Solo traveller
• Double Room
• Stayed 10 nights
눉The breakfast is sweet only (very common in Sicily), no prosciutto/ham.
눇Good location near the lake and the supermarket (ARD discounter). There is a piano on the first floor.
Stayed in November 2016
Reviewed: 23 September 2016
“Comfortable, clean Hotel. Friendly staff and atmosphere. Plentiful breakfast.”
• Family with young children
• Double Room
• Stayed 5 nights
눉Poor internet & phone reception.
Stayed in September 2016
넛 The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.
Reviewed: 15 October 2015
• Leisure trip
SICILIA IS THE BEST PLACE ON THE PLANET !
THE HOTEL DONATO IS THE BEST HOTEL ! EVER . THE BEST HOTEL !
THE BEST ! ALL PEOPLE HAVE TO SEE IT. !
THE STAFF IS THE BEST PEOPLE .
PERFECT TOWN . PERFECT LOCATION.
THE BEST HOTEL ON THE PLANET !
There are also 5 reviews without text. These impact the overall review score.