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Reviews of Hotel Eden - Dorchester Collection 5 stars

Via Ludovisi 49, Via Veneto, 00187 Rome, Italy

#392 of 921 hotels in Rome

Guests' Choice

Review score

Based on 80 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9.3

  • Staff

    9.5

  • Value for money

    8.4

  • Free WiFi

    8.3

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Showing 1 - 49

  • Reviewed: 29 August 2018

    9.6
    The location was excellent - we visited all of the places of...
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The location was excellent - we visited all of the places of interest on foot. The hotel was well worthy of its five-star status; all members of staff were extremely professional and attentive, attending to queries and requests very promptly and to our full satisfaction. We even received a plate of pralines with Happy Anniversary written in chocolate after our dinner, although we’d only mentioned that we were celebrating our anniversary in passing to reception on arrival. Quality of food was very high and the views from the restaurant and breakfast room were stunning.

    Stayed in August 2018

  • Reviewed: 15 May 2018

    10
    A truly special hotel and a genuine 5* luxury experience, worth every penny.
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights

    Nothing

    A truly wonderful hotel and a special place to stay. The staff are incredibly helpful and efficient and made a huge effort to make everything run smoothly. I was upgraded on arrival to a beautiful room overlooking the inner courtyard, which was very spacious. The bed was extremely comfortable and the bathroom was very well appointed, lovely toiletries too! I ate at the more informal restaurant and the food was excellent, the view was second to none. I would recommend booking ahead and asking for a window table. Breakfast was very varied and again the service was great. I was very sad to leave!

    Stayed in May 2018

  • Reviewed: 11 December 2017

    10
    Delightful experience
    • Leisure trip
    • Couple
    • Prestige Double Room
    • Stayed 3 nights

    Gym slightly too small, Breakfast buffet needs to stay open to 11.30 (few other guests felt the same) Steam room you had to book. They had a house car, which we were not made aware of until another resident told us.

    Breakfast was superb, Staff were very warm and welcoming. Good attention to detail and care given by all staff

    Stayed in December 2017

  • Reviewed: 28 November 2017

    7.5
    Growing pains for what will hopefully be worth the Dorchester name one day
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Tech in rooms is complicated and glitchy (lighting systems never worked properly), food disappointing (I was served jam with seal broken and bites taken out of it), staff untrained.

    Stayed in November 2017

  • Reviewed: 22 October 2017

    8.3
    overall - excellent
    • Leisure trip
    • Couple
    • Prestige Double Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Lack of full length hanging space in the wardrobes and the bathroom, although expensively renovated, could have been much better planned. .

    Beautifully managed property with well trained friendly staff. A proper five star hotel with added bonus of a superb Michelin started restaurant.

    Stayed in September 2017

  • Reviewed: 5 October 2017

    7.9
    Beautiful hotel,new and clean
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Stingy with water for bedside table and no toothbrush or shaving kit in the bathroom you had to ask for it. And door didn't lock. No fruits or welcome treats in room either.

    Beautiful hotel,new and clean

    Stayed in October 2017

  • Reviewed: 10 June 2017

    9.6
    Excellent hotel, however concierge needs improvement.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Concierge had not booked our airport transfers despite requesting them, after waiting at the airport for some time we took a taxi. Concierge was able to see our email requests and that they had not been acted upon, however they showed no concern that this had happened, and didn't ever try to explain why. We didn't make an issue; however, this has never happened to us ever before and should not happen in a 5 star hotel.

    Beautifully renovated !!

    Stayed in June 2017

  • Reviewed: 27 August 2018

    9.2
    Beautifully presented Hotel in a great location.
    • Leisure trip
    • Couple
    • Prestige Double Room
    • Stayed 3 nights

    Nothing really

    Most things were like we expected

    Stayed in August 2018

  • Reviewed: 4 June 2018

    10
    A lifetime memory
    • Leisure trip
    • Group
    • Prestige Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Elegant design-great concierge

    Stayed in June 2018

  • Reviewed: 14 May 2018

    8.3
    5* location, breakfast and staff
    • Leisure trip
    • Couple
    • Classic Double Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Spa therapists not for a 5* hotel

    5* location, breakfast and staff

    Stayed in May 2018

  • Reviewed: 14 April 2018

    9.6
    Wonderful
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff, the room service,transport they offer

    Stayed in April 2018

  • Reviewed: 4 April 2018

    6.3
    Not bad
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I paid 20% extra than the price written in Booking.com

    Luxury

    Stayed in April 2018

  • Reviewed: 13 January 2018

    10
    Great
    • Leisure trip
    • Family with young children
    • Prestige Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly and polite staff, always doing the best to make your stay great

    Stayed in January 2018

  • Reviewed: 11 January 2018

    10
    We as a family had So much relaxed week holiday and stay at Dorchester
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    It was not a hotel But sweet home

    Stayed in January 2018

  • Reviewed: 11 December 2017

    10
    Quite responsive, thrives for perfection, rooms are well...
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Quite responsive, thrives for perfection, rooms are well designed

    Stayed in December 2017

  • Reviewed: 22 November 2017

    10
    Spectacular
    • Leisure trip
    • Couple
    • Prestige Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It was perfect hotel

    Stayed in November 2017

  • Reviewed: 29 September 2017

    9.6
    Outstanding
    • Leisure trip
    • Couple
    • Prestige Double Room with City View
    • Stayed 2 nights

    Exceptional service. Fabulous restaurants at hotel

    Stayed in September 2017

  • Reviewed: 15 May 2017

    9.2
    Great service, clean and friendly staff!
    • Leisure trip
    • Couple
    • Prestige Double Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful and Elegant

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 November 2015

    10
    Excellent high-end hotel in convenient location with luxury...
    • Leisure trip
    • Couple

    Prohibitive laundry charges necessitated locating a nearby laundry that proved to be quick, inexpensive and helpful.

    Excellent high-end hotel in convenient location with luxury facilities and attentive staff.

  • Reviewed: 8 October 2015

    10
    Staff and Location were great.
    • Leisure trip
    • Couple

    They missed the turn down service the last night. We came back to the hotel at 9 PM. They had not done it. We put out the not disturb sign. In the morning we found a card that said they respected our privacy. But after 9 is too late for a turn down service. Other nights it was done at the appropriate time.

    Staff and Location were great. Beautiful hotel

  • Reviewed: 27 September 2015

    4.6
    Rooftop was pleasant with nice views and the doorman were...
    • Leisure trip
    • Couple

    Very poor room facilities no iron, no water in room or tea making facilities. Room was very worn. We had options of other hotels in the same price range and wish we had gone with another choice. i do not feel they can justify the price they charge there was that special something missing.

    Rooftop was pleasant with nice views and the doorman were excellent.

  • Reviewed: 14 September 2015

    10
    The staff at this hotel know how to convey a five star,...
    • Leisure trip
    • Couple

    The staff at this hotel know how to convey a five star, luxurious feel from the moment they open their front door to you. Everyone and everything in the hotel is done perfectly.

  • Reviewed: 27 August 2015

    8.3
    Very nice staff
    • Leisure trip
    • Family with older children

    Hotel could use more maintainence. Cleanliness was good, but hotel could use paint and wall touch up in lots of places, and lots of brass polishing.

    Very nice staff

  • Reviewed: 12 July 2015

    10
    Very helpful and friendly staff
    • Leisure trip
    • Couple

    Our view was not a city view. Internal courtyard view. Perhaps ask for city view on booking. Didn't mind really though. Out and about too much!!!

    Very helpful and friendly staff

  • Reviewed: 2 July 2015

    9.2
    Highest level of luxury imaginable.
    • Leisure trip
    • Couple

    Room 511 was below the Kitchen on the 6th floor and the noise was unbearable. We were relocated to another room on 3rd floor.

    Highest level of luxury imaginable. Easy access to all areas of Rome

  • Reviewed: 30 June 2015

    9.2
    The breakfast service was excellent - Pietro and his team...
    • Leisure trip
    • Couple

    One of the female staff at the front desk was a bit surly and wasn't very helpful when we wanted to book the restaurant for our silver anniversary the next night (Sunday). She said it was full but said she would contact us if things changed. She didn't contact us. We therefore didn't get a place even though, when we were in the adjacent bar the following evening (Sunday), we noted other guests had been offered a table for the Sunday with a same day booking.

    The breakfast service was excellent - Pietro and his team were very attentive. The room was great (we were upgraded!). he breakfast restaurant was great.

  • Reviewed: 4 February 2015

    7.1
    We arrived in our room and turned back the sheets to find...
    • Leisure trip
    • Couple

    We arrived in our room and turned back the sheets to find hairs on the sheets. The bathroom floor also had hairs on it. Would never go back. No excuse for this in any hotel let alone a 5 star one.

  • Reviewed: 4 January 2015

    8.3
    Location is perfect.
    • Leisure trip
    • Couple

    As one of the most expensive hotels in Rome, the room was looking inside and rather tiny. We asked for an upgrade because it was our anniversary, however nothing has changed. We stayed four nights in a room with no view at all, and paid a fortune.

    Location is perfect. Restaurant has amazing views. Food is perfect. Staff is polite. Sheets and towels were changed daily.

  • Reviewed: 19 November 2015

    10
    Excellent location and service.
    • Leisure trip
    • Couple

    The were overcharged for our taxifare( 100 Euro) from airport to your hotel.

    Excellent location and service. Comfortable and clean room.

  • Reviewed: 31 October 2015

    9.6
    Concierge amazing.
    • Leisure trip
    • Couple

    Nothing

    Concierge amazing. And beautiful view from Terrazza dell'Eden its must and cousine is truly delightful

  • Reviewed: 25 October 2015

    8.3
    Excellent staff
    • Leisure trip
    • Couple

    Noisy room

    Excellent staff

  • Reviewed: 25 October 2015

    8.3
    staff helpfulness and location of hotel
    • Leisure trip
    • Family with young children

    Was a bit expensive

    staff helpfulness and location of hotel

  • Reviewed: 29 September 2015

    5.8
    Hotel Restuaurant
    • Leisure trip
    • Couple

    Incredibly small room and staff was not pleasant compared to other hotels in Rome.

    Hotel Restuaurant

  • Reviewed: 19 September 2015

    9.6
    Great location very comfortable rooms
    • Leisure trip
    • Couple

    Great location very comfortable rooms

  • Reviewed: 17 September 2015

    10
    Staff were outstanding with nice personal touches introduced.
    • Leisure trip
    • Couple

    nothing

    Staff were outstanding with nice personal touches introduced.

  • Reviewed: 15 September 2015

    9.6
    Concierge was the nicest, most helpful concierge I have ever...
    • Leisure trip
    • Solo traveller

    Concierge was the nicest, most helpful concierge I have ever experience. Excellent, non-touristy recommendations. I want to be his friend.

  • Reviewed: 13 September 2015

    10
    all perfect
    • Family with older children

    all perfect

  • Reviewed: 3 September 2015

    7.9
    The reception staff was great.
    • Leisure trip
    • Couple

    The reception staff was great. I became ill and they were very helpful. Will recommend hotel to friends

  • Reviewed: 13 August 2015

    9.2
    Staff very friendly.
    • Leisure trip
    • Family with young children

    Gym and sauna facilities poor. It's a shame they have no pool. Everything else is superb

    Staff very friendly. Cosy, luxurious friendly hotel.

  • Reviewed: 5 August 2015

    10
    The hotel is very luxurious and the rooms beautiful.
    • Leisure trip
    • Couple

    The hotel is very luxurious and the rooms beautiful. The rooftop restaurant is fabulous and the views of Rome breathtaking.

  • Reviewed: 2 August 2015

    4.6
    the breakfast and the views form the top floor
    • Leisure trip
    • Solo traveller

    room was miniscule and very very dark.

    the breakfast and the views form the top floor

  • Reviewed: 2 August 2015

    9.6
    Outstanding customer service!
    • Leisure trip
    • Couple

    Outstanding customer service! Super comfortable bed. Brilliant location.

  • Reviewed: 23 July 2015

    9.2
    Very accommodating
    • Leisure trip
    • Couple

    Nothing, we have stayed there before - great old fashion hotel

    Very accommodating

  • Reviewed: 2 July 2015

    8.3
    Location and rooms
    • Leisure trip
    • Family with young children

    lobby and value for the money

    Location and rooms

  • Reviewed: 23 May 2015

    8.3
    The location and overall style.
    • Leisure trip
    • Group

    The location and overall style.

  • Reviewed: 12 May 2015

    10
    The warmth of hospitality and eagerness to make your stay...
    • Leisure trip
    • Couple

    Can't fault the hotel

    The warmth of hospitality and eagerness to make your stay very special and the view from the balcony

  • Reviewed: 7 May 2015

    7.5
    Excellent service, pleasant and comfortable
    • Leisure trip
    • Couple

    Quiet location but the climb up hill is a bore and it is overpriced.

    Excellent service, pleasant and comfortable

  • Reviewed: 3 May 2015

    7.5
    Staff charming
    • Leisure trip
    • Couple

    Unless you upgraded the wifi , it was very temperamental

    Staff charming

  • Reviewed: 4 April 2015

    10
    I would like
    • Business trip
    • Solo traveller

    I would like

There are also 17 reviews without text. These impact the overall review score.

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