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Reviews of Europalace Hotel 3 stars

Viale Delle Magnolie 16, 28922 Verbania, Italy

#15 of 19 hotels in Verbania

Guests' Choice

Review score

Based on 844 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.6

  • Location

    9

  • Facilities

    7.2

  • Staff

    8

  • Value for money

    7.9

  • Free WiFi

    8.3

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Showing 1 - 74

  • Reviewed: 2 October 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights

    The blanket were old fashioned itchy blankets. The pillow was to hard. The walls need to be repainted because they are dirty The carpet is full of stains

    Location, spacious room

    Stayed in October 2017

  • Reviewed: 22 September 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    No shower curtain, so floor got pretty wet and slippery. Otherwise, no complaints.

    Everything was enjoyable. The view from the huge room was stunning, particularly in the morning as the sun was rising and hitting the opposite shore of the lake. The location has many interesting bars and restaurants within walking distance.

    Stayed in September 2017

  • Reviewed: 30 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Although free parking is nearby, it was a hassle every day to find a space anywhere near the hotel at it is such a busy place in summer.

    Lovely hotel with amazing value-for-money breakfast and large bathroom. We had a room at the side of the hotel so still had a small balcony and lake view but it was nice and quiet. Very close to everything. We stayed 4 nights and had dinner in the hotel only once but it was the best meal we had in Verbania

    Stayed in August 2017

  • Reviewed: 10 August 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Having to Leave!

    Very pleasant and helpful staff. Very large bedroom and beds extremely comfortable and excellent breakfast. Beautiful lake views and central Position in Verbiana

    Stayed in August 2017

  • Reviewed: 4 August 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Terrible parking and no airco available while the temperature was 35 degrees. I would have never booked this hotel if I was informed that the hotel did not have airconditioning. Also, the hotel is very dated. Finally, the hotel insisted to take our passports during our stay. However, the Dutch authorities do not allow their citizens to give their passport to anyone else. I asked if they would put the passports in a safe, but the receptionist did not understand me, since hè hardly speaks English. The next morning I could clearly see our passports in the open cupboard. Everyone was in a position to take them. This was a very bad experience and I think I will never book a hotel via your site again.

    Breakfast

    Stayed in August 2017

  • Reviewed: 31 July 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    This was a wonderful stay- very friendly staff that went the extra mile to make your stay better, combined with great value and superb location. would totally recommend to anyone:-)

    Stayed in July 2017

  • Reviewed: 18 July 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    There where spiders and bugs in the room. The aircondition was very old and very loud. We could hardly sleep at all. Tried to tell the night staff but nobody understood english.

    The location is nice and the breakfast was good.

    Stayed in July 2017

  • Reviewed: 1 May 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    We got what we expected. It's a solid facility and has been there quite a few years.

    Spacious rooms, easy check-in. Parking is on the street outside, but around the time of the year there was always a free lot. View is probably good from the front windows. We were at the back, but that gave us lots of windows.

    Stayed in April 2017

  • Reviewed: 28 April 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights

    This is a great hotel at a wonderful location near the lake. Value for money is very good. Breakfast was very good and the view from the window is perfect. Parking on the street is easy.

    Stayed in April 2017

  • Reviewed: 4 September 2016

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights

    What about a possible kettle or mini fridge in room?

    Excellent breakfast! Staff in breakfast room, very friendly, helpful. Picturesque location. Spacious bedroom.

    Stayed in August 2016

  • Reviewed: 4 September 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    The stuff is terrible. I did not see even a smile on their faces. The facilities are very old. No air conditioner despite very very warm weather.

    Perfect location.

    Stayed in September 2016

  • Reviewed: 19 August 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    The air-con didn't seem to work but it was cool enough so we didn't worry or ask about this!

    Large spacious traditional style room with well appointed modern bathroom facilities and comfortable beds. The staff were very helpful with our extra requests. The breakfast buffet was generous and varied. Gorgeous location facing directly onto the lake, can just swim off steps directly opposite like many locals do or go to the official lido a few metres away and is very convenient for nearby cafes and shops in the old lanes nearby. We were lucky to find an unlimited parking place just opposite but there are more places along the road by the lake which do turnover.

    Stayed in July 2016

  • Reviewed: 31 July 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The hotel is dated and needs to be brought up to date. no air con. noisy at night as windows are not double glazed. no fridge in the room.

    Very good location. Room was spacious

    Stayed in July 2016

  • Reviewed: 24 July 2016

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights

    The furniture was old, but quite in good condition; also the towels were old, they need to be replaced with new ones. But the worst it was the breakfast, except the products packed, nothing was attractive.

    The room was large, with nice lake view, and very clean, done every day.

    Stayed in July 2016

  • Reviewed: 23 July 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No air conditioning. The system seems to be there, but doesn't work. The breakfast was OK and the choice at breakfast buffet was pretty good, but most of the products were not tasty. Bad coffee.

    Excellent location in the heart of Verbania. Spacious rooms, very nice lake views, friendly and helpful staff

    Stayed in June 2016

  • Reviewed: 27 June 2016

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    This is a magnificent period hotel, in a great position on the lake front. Staff were welcoming, polished and urbane, and helpful. Our 'family room' was huge, with high ceilings and a balcony opening out to a view of the lakefront park. Parking spaces along the waterfront road are at a premium, but it helps to be able to stop the car in front of the hotel to unload bags. Fantastic value for money, I would have not have been surprised to pay twice as much.

    Stayed in June 2016

  • Reviewed: 27 June 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Very poor breakfast, basically made up of remaining food from previous day dinner and with terrible coffee.

    Very good location with nice lake views and big rooms. Hotel is a bit old-fashioned but still charming

    Stayed in June 2016

  • Reviewed: 22 June 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Shame couldn’t sit out anywhere

    Large airy room at the top floor , and a/c Quiet and great view.

    Stayed in June 2018

  • Reviewed: 16 December 2017

    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Old fashioned No facilities

    Nice reception and service Great view from room The superior room is big

    Stayed in December 2017

  • Reviewed: 27 November 2017

    • Leisure trip
    • Family with young children
    • 4 rooms
    • Stayed 2 nights

    The bathrooms need some renovation clearly

    Stayed in November 2017

  • Reviewed: 1 November 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Incredibly large room! Wonderful view of the lake. Rather old furnishings. Decent breakfast but large bus was having breakfast at the same time.

    Stayed in October 2017

  • Reviewed: 12 October 2017

    • Family with young children
    • 2 rooms
    • Stayed 4 nights

    Hotel is a wondering location, rooms are nice and light but not noisy

    Stayed in October 2017

  • Reviewed: 6 October 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location,clean,helpful staff!

    Stayed in September 2017

  • Reviewed: 29 September 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Best location possible. Most staff were friendly. Huge room.

    Stayed in September 2017

  • Reviewed: 28 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    oldfation.

    great view. very big room. great breakfast. great location.

    Stayed in September 2017

  • Reviewed: 17 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    A little dated but in quite a nice way!

    Traditional hotel with lovely views from the high floor rooms

    Stayed in September 2017

  • Reviewed: 16 September 2017

    • Leisure trip
    • Couple
    • Family Room (2 Adults + 1 Child)
    • Stayed 1 night

    Comfortable bed . Nice breakfast

    Stayed in September 2017

  • Reviewed: 12 August 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    Balkon

    Close to take lake and the boottrips

    Stayed in July 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Fantastic location

    Stayed in July 2017

  • Reviewed: 27 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Easy to fine the addrese. Good location.

    Yes

    Stayed in July 2017

  • Reviewed: 26 July 2017

    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I would like to find the transportation to the airport easier

    Stayed in July 2017

  • Reviewed: 17 July 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    There was no fridge and no drinking water in the room.

    Old but very spacious and clean room.

    Stayed in July 2017

  • Reviewed: 19 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The breakfast is nice. The free upgrade into the lake view room.

    Stayed in April 2017

  • Reviewed: 14 April 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Decor is a little old and tired Bathroom shower setup very odd

    Good service, very good location

    Stayed in March 2017

  • Reviewed: 21 February 2017

    • Business trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Service was excellent! Hotel staff was very accommodating and very gracious!

    Stayed in February 2017

  • Reviewed: 12 January 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room with Lake View
    • Stayed 1 night

    Dated Hotel

    Clean Good Breakfast New Bathroom Big Room Nice Food

    Stayed in January 2017

  • Reviewed: 6 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Lake View
    • Stayed 2 nights

    Explaining the parking situation

    The view was fantastic

    Stayed in October 2016

  • Reviewed: 3 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Excellent location, loved the balcony

    Stayed in September 2016

  • Reviewed: 23 August 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    No Air conditioning / not working

    English speaking staff

    Stayed in August 2016

  • Reviewed: 19 August 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Large rooms and great location

    Stayed in July 2016

  • Reviewed: 15 August 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    No air conditioning. Needs modernisation.

    Stayed in July 2016

  • Reviewed: 12 August 2016

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    A little dated. Room in need of some repair.

    Great value. Great view. Large room. Excellent location.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 2 May 2016

    • Leisure trip
    • Family with young children

    The bathroom. As clean an spacious as bathroom in Italy ought to be, it lack one major feature that for many if not most will be a deal breaker - there is no shower. The lack of shower screen or shower curtain means that already looking quite out of place shower head overhung the bath cannot be counted as one - any attempt to use the shower results in a major flood in the bathroom.

    This hotel is so old and so in need of complete refurbishment, it is even cute. Old style room keys with 5-kg weight attached to them are almost extinct these days. Room of a great size. Almost impossible to get a room this big in newer hotels. Uninterrupted lake views. Pity the concept of panoramic windows wasn't yet favoured in architecture when this hotel was built, but still, view definitely worth it.

  • Reviewed: 19 February 2016

    • Leisure trip
    • Couple

    We had a lovely, large room overlooking the lake (on the 4th floor), nice bathroom. Breakfast was good. Nice to walk around the small town, and also up towards the botanical gardens.

  • Reviewed: 13 January 2016

    • Leisure trip
    • Couple

    - the owners are a very nice and welcoming family - the 17th century "stube" - breakfast was very nice, and included some products grown on the property

  • Reviewed: 16 December 2015

    • Leisure trip
    • Couple

    Overlooking lake, superb views, comfortable room, excellent breakfast buffet, and good choice for dinner in restaurant, helpful staff - couldn't be better

  • Reviewed: 19 August 2015

    • Leisure trip
    • Family with older children

    difficult to find parking. WIFI did often not work. However, sometimes the kids actually could stream video from YouTube! It is not often this is possible in hotels. The hotel is old, but we knew this, and it had its charm. But do not expect luxury.

    Big rooms, beautiful view of the lake from 3rd floor, great location, good price given the value.

  • Reviewed: 18 August 2015

    • Leisure trip
    • Couple

    The staff was like robots, more eager to finish their jobs than to serve their guests well. Don,t take half board, it,s not worth it.

    Location is good. The room was spacious and clean

  • Reviewed: 3 August 2015

    • Leisure trip
    • Couple

    No Air Condition, so had to sleep with windows open, often being awaken by motorcycles passing by.

    Great breakfast, friendly and helpful staff, amazing location, clean hotel.

  • Reviewed: 30 June 2015

    • Leisure trip
    • Couple

    No air conditioning, furniture a bit too old. Not really a bargain for what you pay. Would expect a 3-star rating, certainly not a 4-star.

    Location, location, location

  • Reviewed: 24 June 2015

    • Leisure trip
    • Solo traveller

    As is standard in much of Europe, no shower curtain, but this is just nitpicking. The place was great.

    The view of the lake was amazing! The breakfast was also very nice.

  • Reviewed: 3 February 2015

    • Leisure trip
    • Couple

    Staff polite but not overly helpful (I wanted to get a massage and they had no suggestions ... the internet came to my rescue). Room was initially very cold but did warm up once we'd worked out the temperature control.

    Large airy room with lake views. Open in January (many locally aren't). Free parking opposite (though i think that in summer it may be difficult to find a space!). Breakfast good with lots of choice.

  • Reviewed: 1 January 2015

    • Leisure trip
    • Family with older children

    Reception manager was quite rude when arrived. Road was closed when trying to get to the hotel from Switzerland so had to retrace steps and travel the other way around the lake and then take a ferry, adding 2-3 hours to the trip. It would have been helpful for the hotel to inform its guests that one of the only two routes to the hotel was inaccessible. Extra two beds for teenage kids were a couch and a small stretcher bed- not comfortable for older kids with long legs.

    Very big room Good wifi

  • Reviewed: 17 May 2016

    • Leisure trip
    • Family with young children

    Good location, big rooms, friendly staff, good breakfast

  • Reviewed: 10 May 2016

    • Leisure trip
    • Couple

    View and location are just perfect. Staff are very friendly and speaks many languages.

  • Reviewed: 2 April 2016

    • Leisure trip
    • Group

    Great Staff and services

  • Reviewed: 16 February 2016

    • Business trip
    • Couple

    the walls are thin. we could hear people on the street (we were on the 4th floor) and other guest next to our room

  • Reviewed: 7 December 2015

    • Business trip
    • Solo traveller

    Rooms are extremely cold during the night due to heating being turned off.

  • Reviewed: 28 November 2015

    • Business trip
    • Group

    Breakfast was tragic. Some of the food looked like waiting for us 3 days...

    Good food on dinner.

  • Reviewed: 1 November 2015

    • Leisure trip
    • Couple

    The view from the window

  • Reviewed: 6 October 2015

    • Leisure trip
    • Family with young children

    location view lake place to parking a car

  • Reviewed: 5 October 2015

    • Leisure trip
    • Family with young children

    The lake view

  • Reviewed: 24 August 2015

    • Leisure trip
    • Couple

    Great place, beautiful location.

  • Reviewed: 22 August 2015

    • Leisure trip
    • Family with older children

    Good location

  • Reviewed: 19 August 2015

    • Leisure trip
    • Family with young children

    Parking can be an issue in the area

  • Reviewed: 5 August 2015

    • Leisure trip
    • Family with young children

    - No air conditioner !!!!! it was really hot - old hotel

    - staff was really nice - nice breakfast

  • Reviewed: 26 July 2015

    • Leisure trip
    • Family with older children

    No Air Condition

    Nice Hotel . Good personal

  • Reviewed: 23 July 2015

    • Leisure trip
    • Couple

    The good Location, the good hotel staff, the nice big room, free partking.nice breakfast

  • Reviewed: 20 July 2015

    • Leisure trip
    • Couple

    No air conditioning. Very hot at night especially.

    The views from the bedroom were spectacular. Hotel is old but with a fair amount of charm.

  • Reviewed: 23 June 2015

    • Leisure trip
    • Family with young children

    Lack of shower curtain

    Location, spacious family rooms

  • Reviewed: 7 April 2015

    • Leisure trip
    • Family with young children

    Decor is a little dated, but clean.

    Staff is very helpful and friendly, location is brilliant and breakfast is very nice - with a lot of choice.

  • Reviewed: 16 March 2015

    • Leisure trip
    • Couple

    Hotel needs renovation.

    Location of the hotel and the good meal at its restaurant.

  • Reviewed: 15 March 2015

    • Leisure trip
    • Couple

    Nice place with beautiful view near important place for the tourist. Very good staff that help us with any questions.

  • Reviewed: 25 January 2015

    • Leisure trip
    • Couple

    A nice clean and vintage, as it takes you to the 80s, hotel! Very welcoming staff.

There are also 19 reviews without text. These impact the overall review score.

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