Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Hotel Excelsior 4 stars

Via Cesare Battisti, 1, 54100 Marina di Massa, Italy

#17 of 44 hotels in Marina di Massa

Guests' Choice

Review score

Based on 344 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    9

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    7.5

  • Free WiFi

    8.1

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 47

  • Reviewed: 14 May 2018

    6.3
    No information about swimming pool availability!
    • Leisure trip
    • Family with young children
    • Superior Quadruple Room
    • Stayed 3 nights

    The swimming pool was closed and would open by mid-may according to what we were told. This information was not shared at reservation. Taking into account that it was a main decision factor for the hotel selection it was a complete disappointment. The shower had no water pressure and in the last day I was not able to shower because the water was cold.

    The bed was extremely comfortable and the 2 bedrooms where really convenient for a family

    Stayed in May 2018

  • Reviewed: 18 February 2018

    7.1
    Very friendly and helpful staff!
    • Leisure trip
    • Solo traveller
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Heating in the room!! Was far too hot and no way to adjust the temp in the room! Had to keep opening the windows in Feb !

    Very friendly and helpful staff! Beautiful view of the sea and Apuane mountains. Central location near playground for children .

    Stayed in February 2018

  • Reviewed: 31 January 2018

    6.3
    The bar guy was very helpful.
    • Business trip
    • Group
    • Superior Quadruple Room
    • Stayed 1 night

    Light in room didn't work properly, breakfast was not good. Might be better during busy with a bit more turnover.

    The bar guy was very helpful. Close to beach and a couple of the better eating places.

    Stayed in January 2018

  • Reviewed: 10 November 2017

    9.2
    Loved it
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 4 nights

    The only point was that the bed was really hard...

    Staff really niceand helpful, the room were beautiful and really clean. I recommend this hotel that is just in front of the sea! I have loved to take my breakfast every morning watching the sea! It is also close to the city center which is perfect to have a walk.

    Stayed in November 2017

  • Reviewed: 27 October 2017

    8.3
    Good solid hotel
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 4 nights

    Bed was incredibly hard A shame the rooftop restaurant/bar was closed (only open in summer)

    Great location - outstanding views across the ocean Well appointed bar area - quiet and comfy

    Stayed in October 2017

  • Reviewed: 12 September 2017

    8.3
    All in all the sea view made our stay worth the money.
    • Leisure trip
    • Couple
    • Triple Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The bed was very hard. Very disappointed with that considering the rate of the room. So we didn't really sleep well. The bathroom could have been more luxurious including the toilet paper. It might sound petty but for 300 euros a night I expected much more luxury

    Our bedroom was very nice, our see view was amazing. The lounge bar was a lovely place to relax. The staff were very friendly

    Stayed in September 2017

  • Reviewed: 12 September 2017

    8.3
    Good clean hotel / breakfasts very good. Some things great (staff), some of the policies not
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Usual gripe about not having ironing facility in the room All over Europe most 4 star hotels have a facility or can send an iron or ironing board to the room All seem to hide behind the term 'security' although I think they mean 'safety' The usual follow up is 'we can do all for a fee!' Also, the 'recommended' Bango 10% discount deals were actually more expensive than the surrounding beach packages

    Reception staff, retardant and bar staff (Especially) very friendly and professional Car parking was free if you parked some 300 metres away in seconded car park for all hotels (in essence a fenced yard) however there are two slots to park in to drop off cases / passengers

    Stayed in September 2017

  • Reviewed: 4 August 2017

    8.3
    Very friendly people.
    • Couple
    • Classic Triple Room
    • Stayed 3 nights

    Unfortunately when i booked the accomodation I should have requested a room with a walk in shower as the bathroom had only a bath and it was not feasible for my husband to use. We were very kindly accomodated the next day by the staff who were happy to move us but the two rooms that we were offered both had extremely hard beds and the view was looking partly at a fire escape stairs in one of the rooms. It was the only accomodation that they could offer to us, having said this , we would definitely stay here again

    Very friendly people. It was our 30th anniversary and we were surprised with a bottle of sparkling wine to our room.

    Stayed in August 2017

  • Reviewed: 28 February 2017

    9.6
    very clean hotel, breakfast is served with freshly squeesed ...
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    very clean hotel, breakfast is served with freshly squeesed orange juice and also fresh milk ! (not the tasteless long lasting milk which you usually find in hotels)

    Stayed in February 2017

  • Reviewed: 18 December 2016

    10
    Fantastic stay
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    I can't see bad thing

    Hotel is very clean, great staff and great treatment, very clean room. Hotel restaurant is outstanding, don't even think to eat outside, food is very fresh and delicious in the hotel.

    Stayed in December 2016

  • Reviewed: 6 September 2018

    8.8
    The staff was super friendly and forthcoming.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 14 nights

    The thin walls and doors. You could hear every single noise.

    The staff was super friendly and forthcoming.

    Stayed in September 2018

  • Reviewed: 29 August 2018

    10
    Second time i come to this hotel its perfect
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Second time i come to this hotel its perfect

    Stayed in August 2018

  • Reviewed: 1 August 2018

    10
    5*
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I had to leave x

    Beautiful hotel, lovely staff, going to come back next year with my family !

    Stayed in July 2018

  • Reviewed: 24 July 2018

    8.3
    The pool and it’s proximity to the beaches also close to the...
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    My bath was very worn out and some staff were a touch rude.

    The pool and it’s proximity to the beaches also close to the town centre.

    Stayed in July 2018

  • Reviewed: 15 June 2018

    10
    Everything
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in June 2018

  • Reviewed: 1 May 2018

    7.5
    Comfortable place
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing specially

    Location

    Stayed in April 2018

  • Reviewed: 1 April 2018

    7.5
    Good place near thé méditerranéen sea
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Yes

    Stayed in March 2018

  • Reviewed: 27 January 2018

    8.8
    Had a good time needed the restaurant open at night
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Renovation work and no restaurant at night

    Great location

    Stayed in January 2018

  • Reviewed: 22 November 2017

    7.5
    Corn flakes
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Corn flakes

    Stayed in November 2017

  • Reviewed: 9 October 2017

    6.7
    Wi-Fi not working in the room
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Wi-Fi not working in the room

    Stayed in September 2017

  • Reviewed: 17 August 2017

    6.0
    Breakfast very good
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Pillows n mattress not so comfortable

    Breakfast very good Beach so close

    Stayed in July 2017

  • Reviewed: 7 July 2017

    6.3
    Friendly staff
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast very average . Little choice or quantity

    Friendly staff

    Stayed in June 2017

  • Reviewed: 20 June 2017

    7.5
    Noisy
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    To be told that I had a tab on my account that was not charged by me.

    Stayed in June 2017

  • Reviewed: 26 May 2017

    7.5
    The location
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    The location

    Stayed in May 2017

  • Reviewed: 30 April 2017

    6.3
    Location
    • Leisure trip
    • Family with young children
    • Superior Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Aged hotel.

    Location

    Stayed in April 2017

  • Reviewed: 13 November 2016

    9.2
    Clean.
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Clean.friendly.prices..breakfast all very good..location..I went in Nov. Bet its great in the summer...

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 March 2016

    9.6
    Nice breakfast, close to the beach, complimentary sparkling...
    • Leisure trip
    • Couple

    Due to crowded place, it took some time to find parking lot.

    Nice breakfast, close to the beach, complimentary sparkling wine was nice surprise. Used this hotel as a starting point to visit cinque terre, which was fabulous.

  • Reviewed: 21 August 2015

    9.6
    Wanted a relaxing time by the beach, so the location of the...
    • Leisure trip
    • Family with older children

    Hotel does not have a private beach but you get a discount on the beach across the road. Also, there is a charge to park your car.

    Wanted a relaxing time by the beach, so the location of the hotel was excellent. Children played in the pool too and we sat in the lovely garden. Had a drink up on the roof and the view was great! Staff and facilities were very good.

  • Reviewed: 6 August 2015

    3.3
    We were due to stay for 3nights but left as soon as we got...
    • Leisure trip
    • Group

    We were due to stay for 3nights but left as soon as we got there. Room was very basic and bathroom was dirty. Pictures do not reflect the actual place. Didn't like the fact that we were going to be charged €25 per day for a sunbed on the beach. As much as you t is a beach location, the beach is overcrowded with sunbeds.

  • Reviewed: 4 August 2015

    10
    Great breakfast.
    • Leisure trip
    • Family with young children

    Beachfront location wasn't as good as other places I've visited as they are private beaches you can't go for a nice stroll or anything. You walk along a back road imagining the sea a few meters away. Not hotels fault that was fine.

    Great breakfast.friendly staff.

  • Reviewed: 31 July 2015

    5.0
    The location
    • Leisure trip
    • Couple

    The room is compact and the window is not nicely decorated - no carpet in the room. The bathroom is small and the amenities are poor. Further parking is limited

    The location

  • Reviewed: 22 July 2015

    7.5
    Hotel personnel was very kind and helpful.
    • Leisure trip
    • Group

    The bathroom can be more cleaner.

    Hotel personnel was very kind and helpful. They recommended very nice resturants near to hotel and enjoyed very much.

  • Reviewed: 21 July 2015

    7.9
    balcony room with nice sea view, nice swimming pool Friendly...
    • Leisure trip
    • Family with older children

    Sushi bar. We ordered a bottle of sake and want it to be served cold. It turned out the waiter mixed the sake and ice cube in a glass jar. The sake ended up tasteless. I am not complaining and in fact we drank this special sake happily. What could you expect from a sushi bar in a small town in Italy. What a experience but please do not do it again

    balcony room with nice sea view, nice swimming pool Friendly staff and lovely live music in the American bar

  • Reviewed: 12 July 2015

    9.6
    Swimming pool with lifeguard
    • Leisure trip
    • Family with young children

    Swimming pool with lifeguard Enjoying cocktails in the garden Nice lobby to relax Excellent breakfast Very close to beach and shops Nice park with playground behind hotel

  • Reviewed: 20 May 2015

    8.8
    The Staff specially Mr Carlu who is running the night shift ;
    • Leisure trip
    • Group

    Limited car parking The Hotel is with limited number of Twin bed. Was to two men and we was forces to book 3 bed rooms since we never found a Twin bed room . Finally we where accommodated in a Twin bed room ... Thanks to the cooperative staff for this and for the Option of Late Check out

    The Staff specially Mr Carlu who is running the night shift ;)

  • Reviewed: 14 April 2015

    7.5
    Location right across the beach, the view from our...
    • Leisure trip
    • Couple

    We expected more from the photos shown on the website. Room was rather small and everything felt slightly outdated at this hotel. Decor didn't meet our taste. Maybe the facility transports a better ambiance during high season. Food at dinner was outstanding, junior staff was friendly and paying attention to detail. The Maître d' however didn't have his best night. Treated us - we walk the Via Francigena and carry everything in a backbag, hence we weren't probabely dressed to his standards - quite arrogantly but hadn't memorized the contorni of the day.

    Location right across the beach, the view from our room/balcony was amazing, staff at the front desk were very friendly and helpful. Good bathroom size with a comfortable bath tub. Food at the restaurant was outstanding, breakfast buffet for italian standards very good.

  • Reviewed: 22 April 2016

    7.9
    Location
    • Business trip
    • Couple

    All good.

    Location

  • Reviewed: 6 December 2015

    10
    The staff and Vincent at the bar were the BEST EVER!
    • Business trip
    • Solo traveller

    The staff and Vincent at the bar were the BEST EVER!!

  • Reviewed: 26 October 2015

    10
    best hotel in Massa or Carrera!
    • Business trip
    • Solo traveller

    nothing!

    best hotel in Massa or Carrera!

  • Reviewed: 28 August 2015

    9.6
    Superior Quadruple Room with dividing slider was perfect as...
    • Leisure trip
    • Family with older children

    Superior Quadruple Room with dividing slider was perfect as made it a 2 bedroom room.Great location,lovely staff and breakfast was very good.

  • Reviewed: 24 August 2015

    9.6
    Old hotel but very clean and well organized.
    • Leisure trip
    • Family with young children

    /

    Old hotel but very clean and well organized.

  • Reviewed: 23 August 2015

    10
    everything
    • Business trip
    • Solo traveller

    all ok

    everything

  • Reviewed: 31 July 2015

    5.8
    The price was very reasonable - value for money.
    • Leisure trip
    • Group

    The price was very reasonable - value for money.

  • Reviewed: 30 July 2015

    7.5
    good value for money, comfortable bed
    • Leisure trip
    • Couple

    The room has a terrible smell of smoke

    good value for money, comfortable bed

  • Reviewed: 18 July 2015

    8.8
    Location of the hotel is good,many reastaurant options...
    • Business trip
    • Group

    Location of the hotel is good,many reastaurant options close to the hotel,Best hotel in Marina Di Massa.

  • Reviewed: 6 July 2015

    7.1
    Location.
    • Business trip
    • Couple

    Expensive for level of hotel compared with others of same star rating.

    Location.

  • Reviewed: 19 May 2015

    6.7
    Just near to the beach!
    • Leisure trip
    • Couple

    Breakfast was so bad...

    Just near to the beach! Nice panorama from the terrace wich lookind directly to the see...

There are also 22 reviews without text. These impact the overall review score.

Showing 1 - 47

Guests also reviewed these properties: