Small room no place to hang up jackets in he hall

Bathroom fixtures aging somewhat

Stayed in March 2024

Everything is perfect all Is good

Stayed in April 2024

Location

Stayed in February 2024

Nothing to mention

The Grand Hotel itself, the location, the amenities, the spa, the infinity pool, amazing Pina Coladas and of course the amazing Excelsior Team.

Stayed in April 2024

Absolutely fantastic, everything in this hotel is beautiful from the interiors to that infinity pool. Yes, the interiors could use a little upgrade but they fit so well with the design of the room. The view from the balcony is breathtaking. The staff is super available and kind. It was a really exceptional stay in this hotel. Will return

Stayed in April 2024

Location Building View History

Stayed in April 2024

Nothing

Superior room ,upgraded to exclusive room with sea view. Very nice wellcoming. Excellent breakfast.

Stayed in April 2024

All amazing

Upgrade for free, very good staff, good kitchen

Stayed in March 2024

Not very clean. Could see dust on all the furniture and spots of animal excrement in the hallways.

Perfect location! amazing views!! Staff were very nice.

Stayed in March 2024

Breakfast buffet could be better, the behaviors of staff in restaurant weren’t so friendly

The room, cleanness,location of hotel and hospitality all were perfect.

Stayed in March 2024

The spa center is still closed, no internal pool yet, the variety of breakfast became less each year

Very polite staff, always at guest’s disposal, very nice hotel with artwork collection.

Stayed in March 2024

The shower in one of the bathroom was broken.

We love the place and the staff. I think that is over priced but we had a great time.

Stayed in March 2024

A bit dated. A too strong smell of indoor perfume (chemical) as to cover the mustiness. I did not find it better than a 4 star hotel. The treats were appreciated but didn’t do much for us

The location is nice, you have nice wals left or right as you exit the gates. Breakfast is nice with nice views from the restaurant

Stayed in February 2024

Nothing, it’s perfect

Very elegant and stylish. Amazing classical art, has a sense of history about it. It was my wife’s birthday and when we arrived the staff had already upgraded us and our room was stunning. All the staff could not have done more to make us feel welcome and valued. Thank you!

Stayed in March 2024

great views, very good breakfast; nice experience in winter

Stayed in February 2024

Vintage air. Nice view. Confortable bed.

Stayed in February 2024

The beakfast was very good, with a lot of options. I loved the room, it was large and beautiful. But the view…I have no words. It was spectacular! I slept with the curtains open just to see the Rapallo’s view as much as possible. Thank you. I really felt special…It was like heaven

Stayed in February 2024

Everything! location, facilities, cleanness!

Stayed in February 2024

Everything was lovely, only suggestion would be to decrease the heating in general , even with the air co in our room at 18 degrees, the room was still keeping too warm.

Booked this hotel as a bday gift for my husband and it did not disappoint. I believe they upgraded our room for no extra cost, giving us a lovely sea view. The staff was very kind, special mention to the gentlemen at the bar who prepare the most delicious cocktails and keep the cat Tequilla, as the bar mascot:) Breakfast was good and the entrées for dinner were superb. The hotel has a old era charm and even tho it can be a bit outdated (the menus for the ladies have no mention of the price, unlike the men's) take it as an experience and laugh about how things used to be back in the day.

Stayed in February 2024

Some of the male staff in the restaurants bordered on being rude. In the dining room for dinner, we were rushed to make choices and the lead waiter made us feel that we were doing him a real favour to eat there. At breakfast, one of the male waiters was also a bit off hand. Such a shame, as dining in a hotel like this one is part of the whole experience. No one should be made to feel uncomfortable. Without customers, they don't have jobs.

The reception staff were delightful. We were upgraded, free of charge, to a superior room and it was absolutely superb. We had a small balcony from which we could see the harbour. There was everything in the room that you could want. Luxurious. Dinner was delicious and breakfast was very good. Plenty of choice.

Stayed in February 2024

A wonderful hotel with history. The highest level of service, attention and attitude towards clients. Yes, the hotel may have some imperfections in the decoration of the rooms - it is not new, but it definitely has the spirit of the old school five-star luxury hotels that you feel when you cross the threshold. Classic disign, paintings on the walls, waiters in the white uniform... For us - we really liked everything - the quality of the room, the bed, the view, the service. Very tasty breakfast. Well equipped gym, heated pool. Free parking. Will return here again with great pleasure.

Stayed in January 2024

nothing, everything was perfect

Staying in this hotel is a dream. It feels like being transported in a different time. The sea view is wonderful, the room was large, elegant, beautifully decorated and spotless clean. The staff was polite and attentive. breakfast had everything one might want. 100% reccomended

Stayed in January 2024

Nice, old and 'old school' classy hotel. Hotel staff vas very friendly with exceptional services. Dinners was always something special.

Stayed in November 2023

this beautiful hotel exceeded our expectations in every way. Our room, the views, the restaurant and bar were all 5 star and the service outstanding.

Stayed in January 2024