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Reviews of Best Western Plus Executive Hotel and Suites 4 stars

Via Nizza, 28, San Salvario Valentino, 10125 Turin, Italy

#20 of 117 hotels in Turin

Guests' Choice

Review score

Based on 626 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.6

  • Location

    8

  • Facilities

    8.5

  • Staff

    9

  • Value for money

    7.9

  • Free WiFi

    7.7

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Showing 1 - 69

  • Reviewed: 19 June 2018

    8.8
    Excellent value for money and close to Puerto Nova Station. Ideal one night stopover
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    It was a pretty soul less place and the room seemed a little clinical. The bathroom was large and yet the shower was very small and cramped. The bathroom would have benefited from an upgrade. Our first impressions of the area were not good and I asked the staff if the area was safe- they were very positive about the area .

    The hotel was a short distance from the Rail station and provided a good overnight stop. The staff were extremely helpful and our room was upgraded. The breakfast was good. We were a short distance from a variety of local restaurants with excellent food choices at very reasonable prices. It was not at all touristy.

    Stayed in June 2018

  • Reviewed: 3 April 2018

    8.8
    Nice hotel with a great location
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The main reason I picked this hotel is for it's sauna and such facilities. We were looking forward for some relaxing time. Turns out you had to book in advance and other guests had blocked out large periods of time. We didn't get to use those facilities.

    Favorite part is the location. Very central, walking distance to the metro and main train station. The hotel is very modern. The lobby and reception area are quite nice and pleasant. Our room was also very neat and welcoming. The breakfast buffet is diverse and very delicious.

    Stayed in April 2018

  • Reviewed: 22 February 2018

    9.6
    Great!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights

    Everything went great! Super friendly and efficient staff, very comfortable suit. The hotel is very well located. At breakfast we had amazing pancakes in between all the great options :) For sure will do it again :)

    Stayed in February 2018

  • Reviewed: 17 February 2018

    8.3
    Located close to the Marconi metro station but also few...
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Located close to the Marconi metro station but also few minutes walk from Torino Porta Nuova train station. Nice spacious room. Nothing to complain about. Staff very friendly. Good breakfast.

    Stayed in February 2018

  • Reviewed: 15 February 2018

    5.8
    Good enough location and easy to manage...
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    We returned to our room with the door left open. The reason was poorly explained to us, no apology. The hotel was unaware that we had paid for late-check out.

    Good enough location and easy to manage arrival/departure etc.

    Stayed in February 2018

  • Reviewed: 19 December 2017

    7.5
    If you can, take a ride to the Alps, it's really nice.
    • Business trip
    • Group
    • Junior Suite
    • Stayed 2 nights

    I did not like that there was nobody in the hotel. It was very quiet. Also the fitness was very small.

    I like the design of the hotel. It was very modern. The location was ok, but still 1-2 KM to the city center.

    Stayed in December 2017

  • Reviewed: 24 October 2017

    6.7
    Just ok. Expensive for what I got.
    • Leisure trip
    • Group
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very noisy and my AC wasn't working properly. I asked for a different room and they didn't have any.

    It has an hotel with beautiful touches of design.

    Stayed in September 2017

  • Reviewed: 23 October 2017

    5.4
    Panic.
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    The main issue is that neither me nor my partner felt comfortable leaving the hotel after dark! Awful area, didn't feel safe at all.

    The hotel is absolutely fine, shame there's no restaurant and barely a bar.

    Stayed in October 2017

  • Reviewed: 26 September 2017

    3.8
    We got smaller room than prepaid for, they refused to refund the price difference.
    • Business trip
    • Group
    • Classic Triple Room
    • Stayed 2 nights

    I've booked triple room (25m2), there were just 2 of us, so upon our arrival the front desk person ask if 2 beds are OK for us. I double ask if the room is the same as 3 bed room. He replied "The same room, only without third bed, price is the same." That was an obvious lie, we got 17m2 double room, which is about 30 EUR cheaper per night. We did not get refund because we prepaid. So they downgraded us to smaller room, charged for a bigger room and refused to refund a 60 EUR difference after our complains. Second, we left a "do not disturb" note on our door, because we did not want anyone to enter our room. When we were away, housekeeping ignored that note, entered the room and misplaced our personal belongings. Luckily nothing was missing. PERSONAL BELONGINGS are being called personal and housekeeping should not touch property of the guests. Also, neighborhood is not a safe place to walk after dark. Many drug dealers on the corners. Try to use your car or taxi after dark.

    Hotel is clean and has a secured, underground parking. Breakfast was extremly nice.

    Stayed in September 2017

  • Reviewed: 27 August 2017

    9.6
    Brilliant hotel for a family stay, great rooms, lots of restaurants nearby, lovely staff
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 4 nights

    Brilliant rooms for a family - we had two rooms opposite each other within a private section at the end of the corridor: both rooms were fantastically spacious, comfortable and well-equipped. The staff were really helpful and pleasant, the breakfasts were great for all the family, and there's an amazing mini-pool and large shess set on the roof terrace. Also great location for restaurants and bars

    Stayed in August 2017

  • Reviewed: 23 August 2017

    9.6
    Very enjoyable
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The pool was advertised as a roof top pool but it was truthfully an oversized jacuzzi

    Emanuel was most helpful and very professional. He was able to answer all my questions and was very courteous

    Stayed in August 2017

  • Reviewed: 25 May 2017

    7.5
    Nice clean place located nicely within close reach of city centre.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Pool was closed and the choice was made basis this but did not reflect while booking as closed. Coffee in room not replenished every day. Air conditioning was not upto mark especially during day time as window exposure to sun all day,the rooms became hot.

    Bed was nice and so also the reception staff. The service was good but can be improved.

    Stayed in May 2017

  • Reviewed: 2 January 2017

    5.4
    Not what you expect from a Best Western
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The window in the room didn't close properly so we could hear the trains nearby and it was quite cold. The shower was broken and leaked everywhere. The bed sheet had dirty spots on them. We mentioned this to the reception in the morning but we received the standard response of 'why didn't you mention this to us - would you like a free breakfast'. This is a poor response from a reputable chain. It's quite understandable when a fault with a room presents itself in the middle of the night that the occupant just tries their best to get through the night (discomfort aside) rather than going down to the reception and asking them to either move rooms or fix the problem. It is the responsibility of the the hotel to provide a fully functioning room and an offer of a free breakfast to two guests packed up and ready to catch a train is simply not good enough. We expected far more from Best Western and this was a real let down.

    Very close to the main station Torino Porta Nuova and walking distance to the city center. Underground station next to the hotel. Room was spacious and the bathroom was clean.

    Stayed in December 2016

  • Reviewed: 12 December 2016

    7.9
    Nice hotel, great staff, good location, definitely worth the price
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Soundproofing could be improved, both the noise from the street and somewhat of the neighbours could be heard at night.

    Breakfast was good and serving times could hardly be any better (7:30-11:15). Location is central - about 7-8 minutes walk to the main railway station. Underground parking is a great plus I would warmly recommend if coming by car.

    Stayed in December 2016

  • Reviewed: 7 November 2016

    7.5
    A very pleasant stay
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night

    We were delighted to be upgraded The staff were very friendly and helpful. The bed was very confortable. We greatly appreciated being able to turn off the heating and open the window. It was great to have parking.

    Stayed in November 2016

  • Reviewed: 7 October 2016

    5.0
    NOISY HOTEL
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    I asked for a quiet room but got one overlooking the main road - BUT more importantly there was constant noise ALL night from within the hotel of either pipework/pumps or perhaps the lift machinery room that kept me awake or woke me up. I will not stay there again or recommend it.

    Stayed in October 2016

  • Reviewed: 27 September 2016

    8.3
    I would go back
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Noisy air conditioner, but the room overlooked a busy main road and so we had to keep the window shut, therefore had to keep the a/c on.

    Excellent help and advice from the staff. And most friendly from all of them. Many nice little touches. Ask about the public transport system, tickets for which are purchased in Tobacconists and Newsagents. We got a three day pass. Navigating through the Turin Public Transport site on the Web is a little complex, but eventually we got the information we needed. There is a tram stop just 200 yards from the hotel at which the number 16 tram stops. This is a circular route and takes in many of the interesting places, or at least gets you near them without the otherwise 20 minute walk.

    Stayed in September 2016

  • Reviewed: 18 September 2016

    8.8
    Best staff at Best Western.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not much, a bit of a trek into the centre perhaps.

    Breakfast plentiful and incredible value nowadays at 5€. Staff, so helpful. I was taken ill, they arranged a doctor and an ambulance and helped us stay another day. Top marks.

    Stayed in September 2016

  • Reviewed: 14 August 2016

    6.7
    Good for a short stay
    • Leisure trip
    • Family with older children
    • Classic Double Room
    • Stayed 2 nights

    the location is really bad. one must pass an area that stinks while walking towards the city centre . We avoided this area by taking a Taxi whenever possible.

    The hotel is very neat and clean, the staff is very helpful. Breakfast is really good.

    Stayed in August 2016

  • Reviewed: 26 July 2016

    9.6
    Great short stay in Turin
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    Website (booking.com) should indicate that the sauna & jacuzzi in the fitness suite are closed in the summer. Although the outside jacuzzi on the roof is great.

    Breakfast excellent in terms of both quality, staff attentiveness and range. Staff overall were extremely helpful - particularly with use of the car park after check out. The G&T in the evening was also very good!

    Stayed in July 2016

  • Reviewed: 31 March 2018

    7.1
    Good location, the room was also confortable, but WiFi and parking was a very bad experience
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Very bad WiFi connection, parking with cost of 19 eur per day

    Location

    Stayed in March 2018

  • Reviewed: 19 March 2018

    5.8
    Noise at night (people shouting inside the hotel at midnight...
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Noise at night (people shouting inside the hotel at midnight and later)

    Stayed in March 2018

  • Reviewed: 19 March 2018

    8.8
    Great location close to metro
    • Business trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are dated and beds could be more comfortable

    Great location close to metro

    Stayed in March 2018

  • Reviewed: 13 March 2018

    7.9
    very close to the station, nice services.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    very close to the station, nice services.

    Stayed in March 2018

  • Reviewed: 13 March 2018

    8.3
    Very close to the porta nuova station.
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very close to the porta nuova station.

    Stayed in March 2018

  • Reviewed: 3 February 2018

    9.2
    excellent location with good restaurants in the surroundings
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    excellent location with good restaurants in the surroundings

    Stayed in February 2018

  • Reviewed: 22 December 2017

    8.3
    Breakfast was superb.
    • Leisure trip
    • Group
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was superb. The staff extremely friendly and helpful

    Stayed in December 2017

  • Reviewed: 21 December 2017

    3.8
    Very disappointed, way too expensive for what it is.
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast did not impress, but OK. Walking from the station not advised after dark.

    Stayed in December 2017

  • Reviewed: 30 May 2017

    10
    Just perfect!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Near to the centre yet no heavy traffic

    Stayed in May 2017

  • Reviewed: 11 November 2016

    8.3
    Clean and close to all
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Close to all city attractions, good sized rooms, modern and clean design

    Stayed in November 2016

  • Reviewed: 2 October 2016

    7.1
    Excellent breakfast, very nice staff
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night

    Impossible to get dark in the room, pillow not very comfortable for the (high) price I paid

    Excellent breakfast, very nice staff

    Stayed in September 2016

  • Reviewed: 27 July 2016

    5.0
    Tried rip-off on check-in to get a credit card authorization...
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Tried rip-off on check-in to get a credit card authorization for all future stays and expenses (blanko)

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 13 May 2016

    10
    Excellent location near the metro.
    • Business trip
    • Couple

    None.

    Excellent location near the metro. Friendly and helpful staff. Rich breakfast. Nice little gym (if you need a more "pro" one, it's available free adjacently).

  • Reviewed: 12 May 2016

    7.9
    Nice executive room with a couch corner and a bar.
    • Leisure trip
    • Couple

    Location: Neighbourhood seemed not that safe. Expensive parking (19 Euro per day). Internet extremely, extremely slow with constant interruptions.

    Nice executive room with a couch corner and a bar. Breakfast was 4 Euro per day. Good value for money. Friendly staff.

  • Reviewed: 14 March 2016

    9.6
    We traveled to Venice (Hotel Principe), Lago di Garda (Hotel...
    • Leisure trip
    • Couple

    We traveled to Venice (Hotel Principe), Lago di Garda (Hotel Lugana Parco al Lago), Milan (Windsor Milan Htl), Turin BW Plus Executive, all hotels 4*, this hotel was the best!Very good staff, very good breakfast (extra charge), very good located. Everything was excellent!

  • Reviewed: 8 February 2016

    8.3
    Love this hotel.
    • Business trip
    • Solo traveller

    Only niggle was that on the receipt it quoted my 4Euro breakfast but charged it at 9Euro!! I was not given the recept breakdown until after I had paid so It was hard to challenge it.

    Love this hotel. Nice Zen feel to it, nice rooms, good facilities.

  • Reviewed: 1 February 2016

    7.1
    not bad hotel, if your not gana stay in hotel and spend your...
    • Leisure trip
    • Couple

    breakfast can be better

    not bad hotel, if your not gana stay in hotel and spend your time out and just use it to sleep in it, its not bad, 15-20 mins walk to the main piazza

  • Reviewed: 10 November 2015

    8.8
    Rooms were clean and staff very, very nice and kind.
    • Business trip
    • Couple

    At breakfast noisy people around speaking loud and phones ringing. Bar, minibar and room service poor

    Rooms were clean and staff very, very nice and kind.

  • Reviewed: 14 August 2015

    9.2
    Very clean
    • Leisure trip
    • Couple

    Very clean Wonderful buffet breakfast Good size room- very comfortable Staff were friendly and nice to chat with Overall an excellent hotel to stay at!

  • Reviewed: 9 August 2015

    8.8
    Staff were helpful, spoke good english, prompt in requests...
    • Leisure trip
    • Couple

    Pool was only a large spa pool, needs regular cleaning. Room had cooking facility's but no plates,pots,etc. Sink in bathroom was useless and kept blocking.

    Staff were helpful, spoke good english, prompt in requests and informative on things to do in the city. Rooms clean and large as we had a business suite.

  • Reviewed: 30 July 2015

    4.2
    Parking in the hotel, friendly staff, but no reaction for...
    • Leisure trip
    • Couple

    Air-condition didn't work, over 30 degrees a night, staff promised to fix is several times with no result. The drain in the bathroom sink was stopped. The water in the spa, was dirty. Hotel refused to give points at Best Western membership with check-out, I have NEVER tried that before??

    Parking in the hotel, friendly staff, but no reaction for problems

  • Reviewed: 12 July 2015

    9.6
    Nice staff, good beds, breakfast buffet very good for very...
    • Leisure trip
    • Family with older children

    Only thing: cleaning staff was already busy when we came back from breakfast; no privacy.

    Nice staff, good beds, breakfast buffet very good for very small price (€4), garage perhaps bit expensive, but nice to have car in a safe place.

  • Reviewed: 15 April 2015

    10
    Very near the train station.
    • Leisure trip
    • Solo traveller

    Very near the train station. At least one manager at all times spoke English. Breakfast excellent. Went out of way to give advice about city. Not sure the value on weekdays but weekend price was pefect. As a single person, very safe.

  • Reviewed: 6 January 2015

    10
    - Friendly personnell
    • Business trip
    • Family with young children

    - Narrow access from garage with no lift (unloading in front of hotel is possible)

    - Friendly personnell - Modern and pleasant rooms - Fresh breakfast

  • Reviewed: 27 April 2016

    7.5
    Space in rooms
    • Leisure trip
    • Group

    Breakfast is not for free

    Space in rooms

  • Reviewed: 24 March 2016

    8.8
    Good Breakfast for Euro 4!
    • Leisure trip
    • Group

    Good Breakfast for Euro 4!

  • Reviewed: 23 March 2016

    9.6
    Breakfast
    • Leisure trip
    • Group

    Twin Beds very small

    Breakfast

  • Reviewed: 13 March 2016

    10
    Evrything was great
    • Leisure trip
    • Solo traveller

    No taxi at Turino after Juve match 😤

    Evrything was great

  • Reviewed: 2 March 2016

    7.5
    clean, modern and fresh design, great b'fast.
    • Leisure trip
    • Group

    clean, modern and fresh design, great b'fast.

  • Reviewed: 28 February 2016

    10
    The position of the hotel, the staff, breakfast, the room,...
    • Leisure trip
    • Couple

    The heating sistem is very very noisy!!!

    The position of the hotel, the staff, breakfast, the room, the bathroom!

  • Reviewed: 12 February 2016

    9.6
    Personale efficiente e discreto
    • Leisure trip
    • Couple

    Personale efficiente e discreto

  • Reviewed: 31 January 2016

    10
    Location in the center of Turin
    • Business trip
    • Solo traveller

    Price of the bar

    Location in the center of Turin Great breakfast with a lot of fresh food Personnel welcome

  • Reviewed: 26 January 2016

    9.2
    the room was very clean and spacious
    • Leisure trip
    • Couple

    although central, the area is not so grand but then again I didnt much like turin in general.

    the room was very clean and spacious

  • Reviewed: 13 January 2016

    8.3
    Quiet and comfortable rooms
    • Business trip
    • Solo traveller

    Water in the room was not hot. Orange juice at breakfast not fresh.

    Quiet and comfortable rooms

  • Reviewed: 8 November 2015

    9.2
    Updated, clean, modern rooms.
    • Business trip
    • Solo traveller

    Updated, clean, modern rooms.

  • Reviewed: 8 October 2015

    8.8
    nice staff and clean rooms, good breakfast
    • Business trip
    • Solo traveller

    teh location was on a busy road and the rooms where clean and ok, but design was a bit boring.

    nice staff and clean rooms, good breakfast

  • Reviewed: 24 August 2015

    7.9
    Everything was good, staff, swimming pool, suite, breakfast.
    • Business trip
    • Solo traveller

    The wireless connection was useless, I was obliged to use 3G from my phone!...

    Everything was good, staff, swimming pool, suite, breakfast...

  • Reviewed: 23 August 2015

    9.6
    Very helpfull receptionist
    • Business trip
    • Group

    small elevator

    Very helpfull receptionist

  • Reviewed: 21 August 2015

    9.2
    Staff went out of their way to assist
    • Leisure trip
    • Couple

    Dripping wc

    Staff went out of their way to assist

  • Reviewed: 13 August 2015

    10
    Separate parking space, modern lobby, beautiful room, good...
    • Business trip
    • Solo traveller

    No bad points.

    Separate parking space, modern lobby, beautiful room, good breakfast.

  • Reviewed: 9 August 2015

    9.2
    The staff were extremely pleasant and helpful.
    • Leisure trip
    • Couple

    The parking was a little expensive.

    The staff were extremely pleasant and helpful. Breakfast was excellent with plenty of choice.

  • Reviewed: 8 August 2015

    10
    The helpfulness of the staff and the rooms were excellent
    • Leisure trip
    • Couple

    The parking charges but I negotiated a good rate at the desk

    The helpfulness of the staff and the rooms were excellent

  • Reviewed: 24 July 2015

    8.3
    Breakfast with fresh fruit.
    • Leisure trip
    • Family with older children

    Aircondition didn't work.

    Breakfast with fresh fruit. Location. Whirlpool on the roof: small but nice.

  • Reviewed: 17 July 2015

    6.3
    THE POSITION OF THE HOTEL IS NOT GOOD FOR A LEISURE STAY, OK...
    • Leisure trip
    • Couple

    THE POSITION OF THE HOTEL IS NOT GOOD FOR A LEISURE STAY, OK IF ON BUSINESS

  • Reviewed: 30 June 2015

    7.9
    My suitcase did not arrive from London, staff at the hotel...
    • Leisure trip
    • Couple

    My suitcase did not arrive from London, staff at the hotel were really helpful contacting the airline and airport for me.

  • Reviewed: 19 April 2015

    10
    Location.
    • Leisure trip
    • Solo traveller

    Location. Facilities Parking for car

  • Reviewed: 19 April 2015

    10
    Room facilities.
    • Leisure trip
    • Solo traveller

    Room facilities.Great to have a big bathroom

  • Reviewed: 29 March 2015

    8.3
    True cappuccino on breakfast.
    • Business trip
    • Solo traveller

    Noise from the traffic, the flags and the bathroom ventilator

    True cappuccino on breakfast. Great pizza for dinner with brilliant dough

  • Reviewed: 13 February 2015

    7.1
    The hall and breakfast
    • Business trip
    • Group

    The room was small with a tiny bad. I booked a non standard room. Superior or executive suite (I don't rember now)

    The hall and breakfast

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