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Reviews of Best Western Palace Inn Hotel 4 stars

Via Eridano 2, 44100 Ferrara, Italy

#17 of 31 hotels in Ferrara

Guests' Choice

Review score

Based on 933 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.5

  • Location

    7.6

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.3

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Showing 1 - 61

  • Reviewed: 16 June 2018

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Good restaurants were far from hotel. Wifi speed should be faster.

    Room was very clean. Shower has enough pressure so that it was comfortable. Connecting Wifi was very easy.

    Stayed in June 2018

  • Reviewed: 5 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Low grade on facilities because the hot water was never more than lukewarm between 6.30 and 9AM. Staff blamed it on a large party there that night, but surely every room should get its share, however many are staying.

    Easy access by road, not too far to drive to city. Friendly staff.

    Stayed in May 2018

  • Reviewed: 25 April 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    it's not in city center so you need car or taxi to move, however it's a good hotel

    Comfortable and clean hotel, that has some services around, kind staff and no issues with parking

    Stayed in April 2018

  • Reviewed: 18 November 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Experienced again some problems with the WiFi.

    A good hotel for travelling businessmen, clean, with a friendly staff. I appreciate the breakfast, which is above the traditional Italian standards. It is a hotel where you get a good value for your money.

    Stayed in November 2017

  • Reviewed: 10 October 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Too far from city centre, had to take a bus or taxi to get there. Other than the restaurant and grocery store next door, there is really nothing else around to walk to and got the impression not safe walking at night.

    Helpful friendly staff, safe,secure parking included, good WiFi,good breakfast at reasonable price. Steakhouse/hamburger restaurant and grocery store next door.

    Stayed in October 2017

  • Reviewed: 20 September 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    As expected very neat and clean hotel with comfortable rooms. Best Western is a name you can trust. Staff is also very helpful and breakfast has great value for money.

    Stayed in September 2017

  • Reviewed: 20 September 2017

    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 1 night

    Breakfast was really exceeding all expectations you would have seeing that Italian do not have breakfast the way many other EU countries have, really good breakfast for just 3 euro charge.

    Stayed in August 2017

  • Reviewed: 1 August 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The fitness room was stuffy and impractical to use in the summer

    Very helpful staff. They were very flexible and helped me sort out an issue with my reservation with great courtesy. Much appreciated.

    Stayed in July 2017

  • Reviewed: 16 May 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    There is just a bus stop next to the hotel and it's not easy to reach the city centre

    Everything is perfect and easy to get. The staff is extremely kind and the breakfast is good

    Stayed in May 2017

  • Reviewed: 30 April 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was really good. One could even make fresh orange juice. It was not all about coffee and cake, but there was also a section with sausage, cheese, etc. We also liked the free rental bikes!

    Stayed in April 2017

  • Reviewed: 31 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The Wi-Fi was slow and falling sometimes.

    A good location for people coming by car. Great breakfast. Nice rooms. There is quite a good restaurant in front of the hotel, if you like steaks. It is not to taste some Italian food, for that you would have to go to the city center.

    Stayed in March 2017

  • Reviewed: 23 September 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No restaurants nearby apart a fast food type however ,with buses direct from centre historic and very reasonable taxi fare ( 10 euros) eating out in evening not a problem

    Comfortable room , excellent breakfast ,we liked to drink orange juice we pressed ourselves. Bus going into centre historic is very close to the hotel . Correct change needed but no problem ,the kind staff at the hotel will give you the right change

    Stayed in September 2016

  • Reviewed: 1 September 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Bad wifi - hotel is not so nice from the outside (but rooms and breakfast room is nice!)

    Parking availability - friendly staff - good location - comfortable room and bath room - good breakfast - attractive price

    Stayed in August 2016

  • Reviewed: 25 May 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Comfortable bed, clean room, very helpful staff and really good ample car park. There is also a nice restaurant next door.

    Stayed in May 2018

  • Reviewed: 11 April 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Easy access to Ferrara and always parking - this is not the case with other hotels I have used in Ferrara.

    Stayed in April 2018

  • Reviewed: 9 April 2018

    • Leisure trip
    • People with friends
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff,room,breakfast

    Stayed in April 2018

  • Reviewed: 17 January 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    it was good

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Last minute stay and these guys were excellent. Made an extra bed for us, helped us find Somewhere to eat at the last minute, we’re simply brilliant.

    Stayed in January 2018

  • Reviewed: 16 November 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Good hotel. Very clean rooms. Great breakfast. Overall, service is as it should be in Best Western hotels. Receptionist was very helpful.

    Stayed in October 2017

  • Reviewed: 16 November 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Walking to the city center is along a bad street. However you can easily reach the center with the car.

    Wonderful Breakfast, nice staff

    Stayed in October 2017

  • Reviewed: 26 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location

    Stayed in September 2017

  • Reviewed: 23 September 2017

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night

    Sewer smell. Tiny room. Very hard and uncomfortable beds.

    Stayed in September 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Perfect breakfest

    Stayed in July 2017

  • Reviewed: 24 June 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very good equiped renoved rooms, quite, excellent breakfast, friendly staff, big parking

    Stayed in June 2017

  • Reviewed: 17 June 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.loved it

    Lovely staff great breakfast

    Stayed in June 2017

  • Reviewed: 28 May 2017

    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 3 nights

    the bathroom was terrible unplesant.( rust,the shower courtain was broken ,,strange equipment ,, for a normal bath )

    the access to the property

    Stayed in May 2017

  • Reviewed: 12 January 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    N/A

    Buffet was perfect

    Stayed in December 2016

  • Reviewed: 6 December 2016

    • Business trip
    • Group
    • Standard Triple Room
    • Stayed 3 nights

    Overcrowded dining room during breakfast.

    Stayed in November 2016

  • Reviewed: 14 November 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    slab signal wi-fi

    Stayed in November 2016

  • Reviewed: 10 October 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Foul odor in the bathroom and loud children playing/running on the 3rd flor.

    Friendly staff and location.

    Stayed in October 2016

  • Reviewed: 20 September 2016

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights

    Breakfast was poor - not refreshed when items almost finished.

    Room comfortable and quiet even though hotel was full.

    Stayed in September 2016

  • Reviewed: 8 September 2016

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The crew and the warm welcome good breakfast !

    Stayed in September 2016

  • Reviewed: 21 July 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    The night was a little noisy (traffic).

    The room, the free parking and the breakfast was super. The check in and check out is quickly.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 June 2015

    • Leisure trip
    • Couple

    Slow internet.

    The hotel was very nice, the room was modern and comfortable. This was my first hotel in Italy where the receptionist could speak English perfectly. The breakfast was very tempting for the eye, but the quality wasn't that good.

  • Reviewed: 22 June 2015

    • Leisure trip
    • Family with older children

    For someone there could be a longer distance to city centre, but they are renting bicycles.

    Modern hotel with higher standards, great for stop-over on trips over Italy. Intercontinental breakfast.

  • Reviewed: 10 May 2015

    • Leisure trip
    • Couple

    No bad experiences. Although we were about 2kms out of the city centre the bus system was more than adequate and easy to use.

    The staff at reception were wonderful and very helpful , they made sure we had maps on how to get to each Historical site. They even lent my husband a bike to go exploring free of charge. We would like to recommend the Roadhouse next door for dinner, the meals were outstanding

  • Reviewed: 15 May 2016

    • Leisure trip
    • Couple

    Friendly staff, great hotel and a easy drive to city centre parking.

  • Reviewed: 12 April 2016

    • Leisure trip
    • Couple

    Quite, clean and confortable

  • Reviewed: 22 February 2016

    • Business trip
    • Solo traveller

    Location very close to chemical complex, bath room need to be renovated

    good breakfast; personal friendly and helpful

  • Reviewed: 6 January 2016

    • Leisure trip
    • Couple

    None

    The environment is very clean to the expectation and the employees are efficient, cordial and helpful.

  • Reviewed: 27 December 2015

    • Leisure trip
    • Couple

    We were really pleased

  • Reviewed: 10 November 2015

    • Business trip
    • Solo traveller

    Very comfortable, excellent price and great room. Staff very helpful

  • Reviewed: 18 October 2015

    • Leisure trip
    • Couple

    Breakfast

    Friendly stuff

  • Reviewed: 18 October 2015

    • Business trip
    • Solo traveller

    Nice room with large bed. Breakfast also good

  • Reviewed: 27 September 2015

    • Business trip
    • Solo traveller

    The WIFI reception in a room I was was very poor consequently the speed was poor.

  • Reviewed: 20 September 2015

    • Business trip
    • Solo traveller

    Internet access very bad

  • Reviewed: 18 September 2015

    • Leisure trip
    • Group

    Had to drive to old town no where to eat within walking distance

    Comfortable hotel Free bikes to take ride around old city walls

  • Reviewed: 12 September 2015

    • Business trip
    • Couple

    Parking not enought for all cars

    Great breakfast.

  • Reviewed: 8 September 2015

    • Leisure trip
    • Group

    Reception girls very helpful lovely rooms would recommend

  • Reviewed: 31 August 2015

    • Leisure trip
    • Family with young children

    welcoming Staff, excellent Staff & helpful good location clean room

  • Reviewed: 20 August 2015

    • Leisure trip
    • Couple

    none

    Location close to the motorway,quality of hotel room, friendly and helpful staff

  • Reviewed: 16 August 2015

    • Leisure trip
    • Couple

    Had to drive to historical sights.

    Very comfortable room. Perfect facilities

  • Reviewed: 5 August 2015

    • Leisure trip
    • Family with young children

    very nice hotel on city periphery, perfect for stopover during travels to southern Italy. helpful staff, rich breakfast.

  • Reviewed: 24 July 2015

    • Leisure trip
    • Group

    it's a very good place to visite Ferrara, by all point of vue.

  • Reviewed: 9 July 2015

    • Business trip
    • Solo traveller

    Not many amenity in the bath room

    the Staff was very kindly

  • Reviewed: 30 June 2015

    • Business trip
    • Solo traveller

    No restaurant in the hotel, however close there is a steat house.

    Friendly service, nice, comfortbal rooms, free parking.

  • Reviewed: 14 June 2015

    • Leisure trip
    • Couple

    I know breakfast is included thanks but bacon dried up and no egg and cold not covered up to keep warm, otherwise ok

  • Reviewed: 26 May 2015

    • Leisure trip
    • Couple

    Huge bad and steakhouse next to the hotel...

  • Reviewed: 3 April 2015

    • Business trip
    • Solo traveller

    No room service, it's a pity!

    Good location

  • Reviewed: 24 March 2015

    • Business trip
    • Group

    Too close to industry, room:nothing special, not a good value for money, breakfast could be better

    Staff:very good

  • Reviewed: 13 March 2015

    • Business trip
    • Family with older children

    there was a terrible smell of dead mouse or rat. we were very disappointed.

    location was 0k. for us.

There are also 27 reviews without text. These impact the overall review score.

Showing 1 - 61

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