Viale Antonio Gramsci 16 (Piazza Beccaria), Lungarno del Tempio, 50136 Florence, Italy
#402 of 2,742 vacation rentals in Florence
Guests' ChoiceBased on 493 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
8.9
Facilities
9.1
Staff
9.4
Value for money
8.5
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 21, 2024
Scott
United KingdomRoom abit smaller than we expected.
Spa facilities and pool were great. Room very comfortable and clean.
Stayed in April 2024
Reviewed: April 16, 2024
Malova
SwitzerlandNot enough time to say... 😂
Very friendly staff, the SPA is great.And the location is just perfect - out of the hustle & bustle but right in the center of the city still
Stayed in April 2024
Reviewed: April 10, 2024
Phillip
United KingdomVery clean with great facilities
Stayed in April 2024
Reviewed: March 31, 2024
Birgit
GermanyVery comfortable and quiet place, excellent breakfast, very nice and helpful staff, unfortunately we were not able to try the pool due to circumstances of lost luggage during flight. There is even a washing maschine and a dryer in the basement for use.
Stayed in March 2024
Reviewed: March 26, 2024
Elena
United KingdomEverytime when we enter the room there is not a nice Smell, but after a few minutes if you open all windows , it dissappear.
Good Size and facilities in the room, everything you need. . Nice Swimming pool.. Rooftop terrace. Nice staff. Still and sparkling water available. Lovely breakfast and very friendly staff in the restaurant.
Stayed in March 2024
Reviewed: March 25, 2024
Gultsatai
United KingdomThe only small issue I noticed was a slight smell in the rooms when you first walked in from the fresh air. It was a bit stuffy, but nothing too major. Both our room and our friends' room had the same issue, so it might be a good idea to keep the windows open while you're inside the room.
I had a wonderful experience at the hotel! The team was incredibly friendly and always willing to help. The breakfast ladies were amazing - they were always smiling and happy to have a chat. The breakfast atmosphere felt just like home, very cozy and welcoming. The swimming pool was clean and the water was warm, making it a perfect place to relax. The spa area was also well maintained, ensuring a pleasant and enjoyable time.
Stayed in March 2024
Reviewed: March 25, 2024
Merve
United KingdomI can’t find anything negative to say, it only requires use outputs for phone charging.
It was in a great location, easy to walk and the owner was very friendly and welcoming!
Stayed in March 2024
Reviewed: March 20, 2024
James
United KingdomReally friendly staff great location and fantastic amenities!
Stayed in March 2024
Reviewed: March 18, 2024
Owen
United KingdomVery clean, moder and high spec with amazing spa
Stayed in March 2024
Reviewed: March 15, 2024
Barbara
FranceThe spa is not top notch: sauna didn't have a clock nor a thermometer, showers run down.
Rooms are new and very clean. Staff friendly and helpful.
Stayed in March 2024
Reviewed: March 10, 2024
Mpelayo
Chile-
Service and facilities are awesome. Location is great. Near to the historic centre (10/15 minutes walking), and close to a supermarket and a broad selection of restaurants. Breakfast is great, with fresh fruit and good products.
Stayed in March 2024
Reviewed: February 20, 2024
Omodele
United States of Americalocation
breakfast spread
Stayed in December 2023
Reviewed: February 1, 2024
Matthew
United States of AmericaThe steam room didn't work while we were there but they were trying to fix it. The breakfast was a little overpriced for what there was available.
Very kid friendly and has all the amenities even an ice machine! Indoor pool was really nice for the winter and the breakfast was great, but just a little pricey! One of the only hotels near the center where you can park on site and you don't have to do a 3rd party garage, plus 25 euros is a great price for all day parking.
Stayed in January 2024
Reviewed: January 18, 2024
Glenn
CanadaSafe did not work.
Great room, top breakfast, great location, great suggestion to eat at garbos. Huge memory. Hope to be back.
Stayed in December 2023
Reviewed: January 13, 2024
Amani
United KingdomNothing! Loved it
We loved the hotel and the customer service!! Rooms were really spacious and clean! Everyone working at the hotel is so nice! There’s fruit and water at the front which was great. The man working night shift was so helpful - we didn’t catch his name but he made our stay really special!!!
Stayed in January 2024
Reviewed: January 8, 2024
Paul
United Kingdomclean and modern a short walk from the centre of Florence with excellent parking
Stayed in January 2024
Reviewed: January 3, 2024
Marco
ItalyI had problems operating the steam and sauna
OK so the only reason why I gave a 9 out of 10 instead of a 10 out of 10 was because the sauna and steam room where difficult to operate, there was no thermometer or time mecanism in the sauna and the steam room just didn't work. A part from that, everything was excellent, the staff were friendly, the room was nice and clean and the parking service was excellent
Stayed in January 2024
Reviewed: December 22, 2023
Julia
GermanySauna is small and not hot enough
Very clean appartement Cleaning service available Flexible breakfast attendance without previous reservation Swimming pool Good location near to centre, restaurants and supermarkets All needed things in the kitchen
Stayed in November 2023
Reviewed: December 10, 2023
Chiara
United KingdomI have been back a couple of times and this time I came with two firenze. We had a lovely time and treated ourselves with a massage too. Exceptional facility, welcome and helpful staff. Super clean room and in a desirable position.
Stayed in November 2023
Reviewed: December 1, 2023
Klejdi
AlbaniaNone
Clearnes and position
Stayed in November 2023
Reviewed: November 11, 2023
Vanessa
United States of AmericaIt was a bit of a walk to the main square
Lots of space.
Stayed in November 2023
Reviewed: November 10, 2023
Faith
Australiasauna is small and could be hotter
big rooms, comfy beds, helpful staff, water refills
Stayed in November 2023
Reviewed: November 6, 2023
Suk
United States of AmericaParking fee, Far from the city center ( 15 min to 20 min ) , Uncomfortable Sofa
Room size, Kitchen, Clear room
Stayed in November 2023
Reviewed: November 6, 2023
Mirela
RomaniaEverything was amazing!
Stayed in November 2023
Quebec City, Canada
Istanbul, Turkey
Hat Yai, Thailand
Käina, Estonia
Goondiwindi, Australia
Norham, UK
Pirenópolis, Brazil
Nesebar, Bulgaria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content