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Reviews of Gallia Palace Hotel - Relais & Châteaux 5 stars

Via delle Sughere, 58040 Punta Ala, Italy

#5 of 12 hotels in Punta Ala

Guests' Choice

Review score

Based on 57 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    9

  • Value for money

    7.4

  • Free WiFi

    7.9

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Showing 1 - 14

  • Reviewed: 7 August 2017

    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Garden View
    • Stayed 4 nights

    The air con didn't work very well.

    The service was exceptionally good. Very friendly and helpful staff. The food at lunch in the beach bar was delicious.

    Stayed in August 2017

  • Reviewed: 2 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Minor- the color decor of the room (blue and brown) was a bit drab.

    The service from start to finish was impeccable - grounds were lovely and food delicious. Room had everything you needed. This is a destination hotel where you stay and relax for awhile.

    Stayed in July 2017

  • Reviewed: 29 May 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    Great hotel with luxurious 70's feel to it. Love the decorations and style!!! The hotel owner is super friendly as well as the stuff at the restaurant! Got everything for a comfort stay without thinking what to do. Full board pension available with exceptional seafood cuisine. The beach is super well organised with towel service as well as buffet lunch next to the beach. Would definitely come back again with my family for a longer stay!

    Stayed in May 2017

  • Reviewed: 27 July 2016

    • Leisure trip
    • Couple
    • Double Room with Park View
    • Stayed 2 nights
    • Submitted via mobile

    The food and staff brillant

    It was rooms like but lines in the sun and you had to pay for sun beds and chairs on the beach which smelt very bad early morning

    Stayed in July 2016

  • Reviewed: 4 July 2016

    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night

    Food and service in the Restaurant was disappointing. No views of the sea despite it's location near the sea.

    The Manager was exceptional.Very helpful in addressing an emergency.Without him we would have rated the Hotel far worst. THe room we had was very nice .

    Stayed in June 2016

  • Reviewed: 25 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Partial Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Not really wired for today's digital world. Not enough storage. Dated decor. Very expensive.

    Good bed

    Stayed in August 2017

  • Reviewed: 10 September 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The staff, the gardens, the food, the location, the beach, everything is according to my tastes. Every effort is made to make you feel at home.

    Stayed in September 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 5 nights

    Friendly staff and a wonderful hotel. Beach facilities very good.

    Stayed in August 2017

  • Reviewed: 28 July 2016

    • Leisure trip
    • Couple
    • Double Room with Park View
    • Stayed 2 nights
    • Submitted via mobile

    We liked everything!

    Comfortable room, generous breakfast, suburb service. Overall we had a lovely stay.

    Stayed in July 2016

  • Reviewed: 4 July 2016

    • Leisure trip
    • Couple
    • Double Room with Park View
    • Stayed 1 night
    • Submitted via mobile

    Service was exceptional!

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 September 2015

    • Leisure trip
    • Family with older children

    - I booked a 35 sqm room with “view”. They gave us a room (no. 122) that they claimed to have 40 sqm but which in reality had only 18- 20 sqm - they had added the area of the bathroom, the lobby and the balcony (!!) in order to obtain the 40sqm. The view was to the car parking, with a bush in front of the balcony and a road. When I complained the lady receptionist became cheeky. - The room was noisy - one could hear all noises on the hotel corridor and from outside. - The room was not only small, but ill-functional: a useless large hall, a dysfunctional bathroom (shower devices, toilet), hardly working air conditioner , uncomfortable bed with a hard mattress. - Plenty of hungry mosquitoes and other insects in the room, hotel lobby, restaurant, everywhere, all the time, extremely annoying every day. - Poor breakfast , mediocre lunch, much overpriced dinner – we decided not to go any longer to their lunch and dinner after the first two days. - They charge you separately for the beach (50 euro / day). At the beach bar they cheat you if you order draft beer: if you order the medium one, they give you the small one. The umbrellas & sunbeds on the beach are very close to each other and even 80% of the beach was empty, they wanted to crowd all people going to beach all together.

    The region is beautiful (it’s not Gallia’s merit however), some hotel staff did try to be nice and helpful, live music at the bar.

  • Reviewed: 5 August 2015

    • Leisure trip
    • Couple

    The food at the beach restaurant (not the buffet lunch) was not good enough. The menu very basic and poorly executed. We didn't find the main hotel restaurant menu imaginative either.

    From arriving the staff were exceptionally helpful and friendly. The beach facilities were very good. The beach dinner party was super.

  • Reviewed: 8 September 2015

    • Leisure trip
    • Couple

    Air conditioning barely works. Hallway in mornings smelled like a toilet.

    Great location and very nice hotel.

  • Reviewed: 27 June 2015

    • Leisure trip
    • Couple

    Service of the hotel was excellent

There are also 2 reviews without text. These impact the overall review score.

Showing 1 - 14

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