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Reviews of Grand Hotel Croce Di Malta 4 stars

Viale IV Novembre, 18, 51016 Montecatini Terme, Italy

#28 of 97 hotels in Montecatini Terme

Guests' Choice

Review score

Based on 546 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.3

  • Value for money

    7.9

  • Free WiFi

    7.9

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Showing 1 - 55

  • Reviewed: 7 May 2018

    • Group
    • Flexible Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel room floors to be well cleaned.

    The professionalism of the staff. Very hospitable and went an extra mile to provide information when we needed directions to the city.

    Stayed in May 2018

  • Reviewed: 22 February 2018

    • Leisure trip
    • Family with young children
    • Flexible Room
    • Stayed 4 nights
    • Submitted via mobile

    WiFi signal can be strong/weak depending on where your room is located. Everything else was fine.

    We got a fantastic half-board package deal that didn’t include the spa access. Luckily we had a hydro massage bathtub in our room. Breakfast and dinner was excellent - food was tasty and quite healthy. It wasn’t overly salty or sweet. All of the staff were friendly and helpful. Public parking through the hotel was about 3€/day. Clean rooms.

    Stayed in February 2018

  • Reviewed: 12 February 2018

    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast room could show something on TV more appropriate for a Spa Hotel atmosphere, instead of a depressing news channel!

    Great attention to special requests (it was a surprise birthday weekend), friendly and helpful staff, wonderful Spa treatments.

    Stayed in February 2018

  • Reviewed: 15 January 2018

    • Leisure trip
    • Family with young children
    • Flexible Room
    • Stayed 2 nights
    • Submitted via mobile

    comfortable room with king size bed and good mattress. Nice view from the window on mountains. Good location- near the center. Nice park near the hotel Really nice and attentive girls on reception! Good koffee on breakfast

    Stayed in January 2018

  • Reviewed: 30 December 2017

    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Sauna costs extra (website is misleading), ripped curtains, no tea facilities, small room. Not 4 Star!

    Free drinks and cake/nibbles at bar over xmas

    Stayed in December 2017

  • Reviewed: 4 December 2017

    • Business trip
    • Group
    • Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Could be bigger choice of ingredients for the breakfast. Breakfast was the weakest point of the hotel.

    The staff of the hotel was amazing, so helpful and always very polite. Rooms were very clean and even we were staying in the cheapest option room, the room was very nice and clean.

    Stayed in December 2017

  • Reviewed: 8 September 2017

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Most rooms had balconies but not all with furniture so had to move chairs from the room when we wanted to sit outside. Parking was difficult as it was street parking and most streets one-way so depending on when you returned to the hotel, afternoon or evening, you could spend 20 mins driving around and then paid parking aswell.

    Very nice pool and good location in the center of the town. Beautiful view of the mountains from our room/balcony. Size of the rooms and bathroom very decent. The pool bar had a really good selection of drinks and coffee

    Stayed in August 2017

  • Reviewed: 30 August 2017

    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    I stayed in what seemed to be the older part of the hotel and the wifi wasn't very good.

    The room was well furnished, good Italian breakfast and in a nice area.

    Stayed in August 2017

  • Reviewed: 27 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    Breakfast could be better (no fresh fruits, bread is not good...). At the pool there is very much noise (very loud because of children/no recovery possible...). Parking is not free!!!

    Stayed in July 2017

  • Reviewed: 25 October 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The staff rarely smiled and did not go out of their way to look up transportation information or make recommendations. There was supposed to be a train strike and I wasted a day because it never happened and they never checked.

    My room was attractive and I was given a room with a terrace and a spectacular view of the mountains.

    Stayed in October 2016

  • Reviewed: 17 October 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Overall was very pleased so nothing particular comes in mind.

    Great location next to Springs and town center (Corso Roma). Tasty food. Breakfast with variety of meals available upon request (eggs, porridge) and also other meals. very polite and helpful personnel My room was very clean and spacious, also recently renovated which is a big plus given that most Italian hotels are typically quite aged.. Jakuzzi and spa in the same buliding

    Stayed in October 2016

  • Reviewed: 7 August 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Menu of restaurant with limited choice of Primi (only 3 choices) and Secondi (only 3 choices). More choices would be great. Very good buffet of antipasti.

    Hotel in center and near park. Very quick and efficient check-in/out. Quiet and comfortable rooms. Bathroom ok. Breakfast/buffet good. Can not give reviews about spa&massage as stayed only 1 night. Aircon and Wifi in room ok. Secure parking on reservation (valet parking) 15€/day appreciated.

    Stayed in August 2016

  • Reviewed: 27 July 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Staff not very friendly. Room clean, but outdated. Small and old safe in the room. You have to pay for using the spa area and the spa pool is only open 2 or 3 hours in the morning (8 euro per person per hour!). Would not book this hotel again.

    The breakfast was good. The pool area was nice, but not large.

    Stayed in July 2016

  • Reviewed: 5 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 9 nights

    This is splendid hotel near to mineral water sources in Montecatinin therme. Great staff, very service minded. Great spa department in addition to the hotel, to affordable price. Special thanks to Olga and Nathalia at hotel´s reception providing best customer support ever.

    just a notice, no big deal: the breakfest could be more variable.

    Stayed in July 2016

  • Reviewed: 26 June 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights

    The bed was very low and and pillows wasn't very plump. The shower ran hot to cold which wasn't suitable. And even though we had a balcony there was no chairs probably to small for table and chairs.

    The location of this hotel was excellent within walking distance to the towns bars, restaurants ,shops and train station.Superb place to visit. Hotel was very clean and the rooms very spacious.

    Stayed in June 2016

  • Reviewed: 21 June 2016

    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Furniture is a bit sparse. It would have been nice to have balcony furniture.

    Large room. Extremely helpful staff. They helped us plan several independent tours.Elegant bathroom. Location couldn't be better. Close to funicular. Close to the center and many restaurants. Easy to take the train to Florence or Lucca from here. Clean rooms. Good breakfast. Price was reasonable.

    Stayed in May 2016

  • Reviewed: 9 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    no private parking

    clean, friendly staff, location

    Stayed in May 2018

  • Reviewed: 26 March 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location and big rooms

    Stayed in March 2018

  • Reviewed: 4 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small SPA at additional cost for the customer and to be booked well in advance

    Stayed in January 2018

  • Reviewed: 26 December 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Indoor jacuzzi and wellness area too cold.

    Good breakfast. Very good and fast room service.

    Stayed in December 2017

  • Reviewed: 25 December 2017

    • Business trip
    • Group
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast could have more choice

    The lobby with bar

    Stayed in December 2017

  • Reviewed: 25 December 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast could be more richer

    The staff

    Stayed in December 2017

  • Reviewed: 7 December 2017

    • Family with young children
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Rooms spacious and clean.comfy beds

    Stayed in December 2017

  • Reviewed: 12 October 2017

    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant was dire - still frozen food served which was inedible however no one cared it was a complete conveyor belt system.

    Spa was nice.

    Stayed in September 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 4 nights

    Be aware, the cleaner came into the room on two occasions without knocking

    Stayed in July 2017

  • Reviewed: 24 July 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 6 nights

    The breakfast had plenty of choice and everything was fresh

    Stayed in June 2017

  • Reviewed: 30 June 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The stuff were not helpful at all

    Stayed in June 2017

  • Reviewed: 27 June 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Lighting in room. Very poor. No comfy chair. The waste water pipes from floors above in false wall -terrible noise!!

    Situation

    Stayed in June 2017

  • Reviewed: 17 April 2017

    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights

    Maybe once a higher class, but today seems to be old and out of date. Wi-Fi was available, but poor quality and almost no accessible from the room.

    Stayed in March 2017

  • Reviewed: 4 January 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Most did not understand English

    Most help friendly and accomadating,and tried to understand

    Stayed in January 2017

  • Reviewed: 25 October 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights

    Informations about the surrounding locations were not so complete. Our room was very noisy. We heard every step from the other rooms.

    Stayed in October 2016

  • Reviewed: 26 September 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    The restaurant (and menu) were not overly exciting.

    We liked the location and the lovely, friendly girls at the spa centre.

    Stayed in September 2016

  • Reviewed: 13 August 2016

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    The bedroom corridors were in need of better lighting and an upgrade.

    The staff were very pleasant.

    Stayed in July 2016

  • Reviewed: 11 July 2016

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast and the staff

    Stayed in July 2016

  • Reviewed: 24 June 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    No complaints.

    Easy walking distance to town center. Staff extremely friendly and helpful. Spa facilities very good.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 April 2016

    • Leisure trip
    • Couple

    Everything wonderful hotel The worm welcoming the attiude of the helpdesk stuff did everything to please us The room was big and comfertable The breakfast was great Thank u very much for amazing vacation

  • Reviewed: 19 April 2016

    • Leisure trip
    • Couple

    The property did not match the specification on your website. The A/C did not work - they would not turn it on. The room had a shower not a hot tub - site said both were provided. There was no indoor pool for general use - only usable if you paid to use the spa. One senior waiter in the restaurant was particularly rude. Only street parking available.

    Location. Room size.

  • Reviewed: 19 April 2016

    • Leisure trip
    • Couple

    No service no Room service front don't answer the phone from the room I he'd to go and talk to them no security observe desk when you call I to carry my luggage by my self .

    Location near the airport

  • Reviewed: 4 March 2016

    • Leisure trip
    • Couple

    We were disappointed that the sauna and whirlpool facilities in the Spa were not included in the price and were only available as a 20 Euro/day each extra plus considerably more for any additional treatments. Room had only one chair and for a couple could have done with and had more than adequate space for, a second. It was not possible to adjust the rooms thermostat which appeared to be centrally controlled.

    Our primary objective was to 'take the Waters' and Thermal baths. Although some of these were closed in February, reception and staff in general couldn't do enough to help and guide us in this and local travel as first time visitors - Rooms are modern in a minimalist style but perfectly adequate and the view from our window on the 3rd floor was Tuscany at its best - breakfast was included and was a cross between continental and English giving a good start to the day! All hotel facilities were in good working order and, almost a first for us, the final bill was absolutely accurate ! The hotel is situated adjacent to the main Thermal Park so joining in with the enthusiastic joggers and walkers around the park before breakfast makes a pleasant start to the day.

  • Reviewed: 24 January 2016

    • Leisure trip
    • Group

    Having to pay €8 for only an hour in a hydropool (outdoor swimming pool was closed) - for €8 you should have use of the sauna aswell rather than it all being separate.

  • Reviewed: 26 December 2015

    • Solo traveller

    The booking.com website indicated it had an indoor heated swimming pool. In fact the pool was part of the spa, small and overheated; totally unsuitable for the kilometre lap swimming for which I am under Doctor's orders to complete daily

    The staff were most helpful. The Hotel was extremely comfortable and well located. The Beefsteak "alla fiorentina" was excellent, as was the breakfast

  • Reviewed: 15 September 2015

    • Leisure trip
    • Couple

    Rooms very dark, bad wifi connection.Evening meal sparse and not very good choices.

    Location of hotel was good, quiet and rooms were clean and spacious.

  • Reviewed: 7 September 2015

    • Leisure trip
    • Couple

    Dated lounge furniture and interior decor in the hall way

    The pool was lovely and the hotel was luxurious just not in our style but wouldn't complain as was extremely comfortable

  • Reviewed: 10 July 2015

    • Leisure trip
    • Couple

    Hotel is not walking distance from the local train station is you are lugging cases. Nice hotel. Great breakfast with lots of hot & fresh, cold choices. Walking distance to shops & restaurants

  • Reviewed: 6 July 2015

    • Leisure trip
    • Couple

    The indoor pool was not free of charge

    Very quiet room. Even if we arrived earlier than check-in time, we were given the room immediately. Nice breakfast outside by the swimming pool

  • Reviewed: 4 July 2015

    • Leisure trip
    • Couple

    Nice to lend bikes for a trip to the mountains. Good service from personal, to help me bringing my vine to a cold place during my stay. easy to park outside the hotel.

  • Reviewed: 1 May 2016

    • Leisure trip
    • Family with older children

    Great location, near the park, a few minutes walk to the center. Enjoyed the Thai Silk SPA and the kids getting a ride with the bikes in the park.

  • Reviewed: 31 December 2015

    • Leisure trip
    • Couple

    not especially

    easy access to the terme excelsior and others. very nice Thai silk spa!!!!!!

  • Reviewed: 2 September 2015

    • Leisure trip
    • Couple

    The staff was wonderful. Very friendly and accommodating. I would definitely recommend this hotel.

  • Reviewed: 30 August 2015

    • Leisure trip
    • Family with young children

    No car park. Hotel rooms are old and dated but pool area and reception have been updated.

    The pool, breakfast, friendly staff.

  • Reviewed: 7 August 2015

    • Leisure trip
    • Solo traveller

    Excellent service from all staff, always helpful! Room was comfortable and spacious.

  • Reviewed: 2 August 2015

    • Leisure trip
    • Couple

    Room was lovely and breakfast was great.

  • Reviewed: 1 August 2015

    • Leisure trip
    • Family with older children

    Spa and pool area

  • Reviewed: 14 July 2015

    • Leisure trip
    • Couple

    The hidden price for the room one night that was double the price as the other days

    The view from our balcony was wonderful

  • Reviewed: 10 June 2015

    • Leisure trip
    • Solo traveller

    Lack of clarity in Menu choices, eg. what goes with what.

    Good spa facilities

There are also 28 reviews without text. These impact the overall review score.

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