Staff was amazing, very helpful

It was far away from crowded area but near a small village which was only 10 min walk, awesome local restaurants!

Stayed in September 2025

It was a fair drive to Sorrento city center but we were aware of this and didn't mind the ride down on the free shuttle bus or the public bus. The shuttle bus doesn't run until too late (last bus from town up is at 8.30pm). It would be great if the bus ran until a bit later, even say 10pm.

The staff/ owners and family were exceptionally helpful and always friendly. They were also very knowledgeable and gave great advice on tours and other local information.

Stayed in September 2025

The only downside was that the sofa bed prepared for my child didn’t feel very clean, so we had to cover it with a towel. It was uncomfortable for her to use, which was a bit disappointing. Every time she sat there, she started sneezing, which makes me think there was dust or something else on that couch. We decided to let her sleep with us instead. It wasn’t a major issue, but it was inconvenient.

The hotel is quiet and a very good base for visiting the Amalfi Coast. The shuttle bus to Sorrento is extremely convenient, and the excursions organized through the hotel were good and well-structured. The staff were friendly and helpful, and overall the hotel was clean and well maintained.

Stayed in September 2025

The view is amazing , hotel is clean and the food is very good. Thank you!

Stayed in August 2025

Nothing

Amazing location

Stayed in August 2025

It’s a little tired looking, and could do with a lick of paint in some areas.

Fabulous view from balcony. Attentive staff. Good food

Stayed in August 2025

The Wi FI was very slow but they were working on it to improve it. Also, a lack of vegetables for breakfast, but I have also been advised just to ask for it. Other than that, all was great.

The spectacular view from the hotel room. The hotel was spotless and the staff were very friendly. Also, nice menu with some delicious food.

Stayed in July 2025

nothing

The warm welcome we received on arrival continued throughout our stay with wonderful staff and amazing facilities. The view from our balcony was breathtaking… we are already dreaming about returning!

Stayed in July 2025

None

The hotel is beautiful, pool is brilliant, staff are super welcoming and location is the best for views

Stayed in July 2025

Pool was busy and even though there was a sign saying dont reserve sun beds with towels people did so you had to otherwise no where to sit. Bed was a touch hard for my liking but all in all good.

The hotel, staff, and location were excellent. Staff very helpful and friendly. We will definitely be returning. Shuttle down into Sorrento was great.

Stayed in June 2025

We received a warm welcome back from Gloria & her team at the Hermitage. We had a lovely sea view room with great balcony space and fabulous views over Sorrento and the Bay of Naples. Appreciated the addition of USB points this time. We enjoyed breakfast and lunches by the pool. Staff were professional and attentive to any requests. We revisited some of our favourite restaurants a short walk away in Sant’ Agata. Day trips were booked prior to arrival and during our stay, all done hassle free. Thank you Grand Hermitage Team once again for another memorable stay.

Stayed in June 2025

Evening meals.

Breakfast good with a great selection.

Stayed in June 2025

We loved everything and every second of our stay.

We received an incredibly warm welcome from the hotel owner. Our stay at the Hermitage Hotel was unforgettable, and we are truly grateful. Thank you from your Australian guests.

Stayed in June 2025

Not much parking space. For people with lack of driving practice it can be a challenging to park there.

View is fantastic. Nice and clean room. Bathroom is tooo clean 😅

Stayed in April 2025

Having to use shuttle bus was a nuisance

Stayed in May 2025

Hard beds

Location

Stayed in May 2025

Would benefit from more variety on the hot food at breakfast but still very nice......swimming pool was too cold needs heating a little

Beautiful Italian classical hotel, breathtaking views, excellent cleanliness, good food, very friendly staff

Stayed in May 2025

Nothing!

Beautiful hotel in the hills of Sorrento with fantastic views of Mount Vesuvius.Personnel extremely helpful and warm. Great food at reasonable prices in hotel restaurant. Day tours booked via hotel, no stress. Great shuttle service provided free of charge from hotel to Sorrento at various times of the day and back. Just had to book via reception. Big thankyou to you all, for looking after us so well.

Stayed in April 2025

Excellent hotel . Everything is great !

Stayed in April 2025

All aspects was great

Stayed in March 2025

I absolutely loved my stay here! The highlight was definitely the balcony — the view was stunning, especially at sunrise and sunset. It overlooked the city/sea/mountains (adjust based on your trip), and it was the perfect spot to relax with a cup of coffee or a glass of wine. The space is comfortable and well-equipped, making it an ideal choice for a cozy getaway.

Stayed in April 2025

Sadly woken up very early by noisy guests (sound travels far and not really soundproofed doors) The room had a mini fridge but sadly no water present… in all the places we have stayed in, there was at least a small bottle of water. This claims to be a 4 Star hotel, this should not be only because of its location. The team welcoming us upon arrival was very professional and couldn’t have been more helpful, unlike the team in the following day - they were quite cold and very defensive when I asked about the water. I was told: ‘I have travelled and it’s not something you find in a room…’ Well, I have also travelled extensively and also ran a luxury development in the Caribbean and would have never dreamed of dealing with a simple request like this. Don’t think we will visit again…

Great location with stunning views of the coast and Mount Vesuvius. Short walk through the gardens and you are in town. Amazing team welcoming us upon arrival

Stayed in April 2025

The stuff was excellent and friendly. They were very helpful and doing their best to make sure we’re happy and satisfied

Stayed in April 2025

Very friendly staff and very clean and breakfast had a very good choice of food. Wasclose to a village, which was beautiful would definitely go back.

Stayed in August 2024