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Reviews of Grand Hotel & La Pace Spa 5 stars

Via Della Torretta, 1, 51016 Montecatini Terme, Italy

#58 of 97 hotels in Montecatini Terme

Guests' Choice

Review score

Based on 110 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.9

  • Location

    9

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    7.7

  • Free WiFi

    8.4

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Showing 1 - 23

  • Reviewed: 21 May 2018

    • Leisure trip
    • Solo traveller
    • Classic Double Room with Spa Access
    • Stayed 2 nights

    When we booked this place it look really nice on the pictures, this being the reason we booked it even though it was quite expensive. When we arrived, they escorted us to the room that was not even in the same part of the hotels as others. You had to access it through the dining/restaurant area and than you had to take the elevator, that has seen it's better days. Room itself was dusty and outdated.

    Breakfasts were nice. Bathroom was really big and nice, it looked like it has been renovated not too long ago.

    Stayed in May 2018

  • Reviewed: 31 October 2017

    • Leisure trip
    • Couple
    • Deluxe Double Room with Spa Access
    • Stayed 11 nights
    • Submitted via mobile

    The rooms need updating. We did not like the idea of walking through an alley to get into the hotel. The main entrance which is on a street is always locked.

    We loved the ambiance of this hotel along with the pianist in the bar area. The location was great, short walking distance to city center, restaurants, shopping & train station.

    Stayed in October 2017

  • Reviewed: 22 October 2017

    • Leisure trip
    • Solo traveller
    • Classic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    I wish both reception doors would be available. Especially the main one which is on the main shopping street.

    Excellent friendly service from start to finish.

    Stayed in October 2017

  • Reviewed: 5 October 2016

    • Leisure trip
    • Couple
    • Classic Double Room with Spa Access
    • Stayed 2 nights

    The design and architecture of this hotel is indeed grand. The staff is very kind,I would like to thanks Mrs.Irina always helpful and gave us a lovely suíte with a lovely view to the graden.The Hotel is in front of Piazza del Popolo,city center Montecatiniterme and is only about 40 minutes down the motorway from Pisa airport so it's very easy to access, and the town is a fantastic focal point for visiting Tuscany with a railway station to all the major places such as Florence.

    Stayed in September 2016

  • Reviewed: 22 September 2016

    • Leisure trip
    • Couple
    • Classic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast dos not match the quality of the hotel (no fresh orange, poor fruit selection and bad eggs). Staff slow at breakfast to bring coffee. Also Breakfast room a little clinical. Pool area needed some attention.

    Amazing rooms and hotel beautiful. Reception staff were excellent.

    Stayed in September 2016

  • Reviewed: 18 August 2016

    • Leisure trip
    • Couple
    • Deluxe Double Room with Spa Access
    • Stayed 9 nights
    • Submitted via mobile

    Sunbeds at pool not always available and some reserved for people who didn't use them till the afternoon leaving them empty all morning while others had no bed at all. The cause of several unpleasant altercations between guests and the pool attendant.

    Style, genteel, luxurious yet very comfortable, service attentive without being ostentatious. Very clean, constant changes of sheets and towels. Lovely pool and garden, breakfast at fresco.

    Stayed in August 2016

  • Reviewed: 11 September 2017

    • Leisure trip
    • Couple
    • Classic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    It was perfect

    A true classic grand hotel with a belle epoque feeling.

    Stayed in September 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Couple
    • Junior Suite with Spa Access
    • Stayed 6 nights
    • Submitted via mobile

    Nearly all

    ??!nearly

    Stayed in June 2017

  • Reviewed: 20 June 2017

    • Leisure trip
    • Group
    • Deluxe Double Room with Spa Access
    • Stayed 7 nights
    • Submitted via mobile

    Food and room service needs lots of attention

    Food was not good

    Stayed in June 2017

  • Reviewed: 13 June 2017

    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Spa Access
    • Stayed 3 nights

    Love the feel of this hotel, it has a lot of history!

    Stayed in May 2017

  • Reviewed: 18 May 2017

    • Family with young children
    • Deluxe Double Room with Spa Access
    • Stayed 8 nights
    • Submitted via mobile

    Nothing

    All perfect!

    Stayed in May 2017

  • Reviewed: 2 August 2016

    • Leisure trip
    • Couple
    • Classic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    The food at the pool bar

    Stayed in July 2016

  • Reviewed: 26 July 2016

    • Business trip
    • Couple
    • Deluxe Double Room with Spa Access
    • Stayed 2 nights

    in need of a big refurbishment. the whole place is very tired.

    incredible building

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 30 August 2015

    • Leisure trip
    • Couple

    Interior "spa" is a joke with one pool and one steam sauna. It was shocking to see a young couple at the breakfast table with their own brought cereal and squezzed juices. But soon we realized what was it for: Breakfast was disappointing with cheap juices, tasteless omelette, and also with low budget cold cuts.

    Nice room. Nice building.

  • Reviewed: 17 August 2015

    • Leisure trip
    • Family with older children

    Waiter charging us 8 euro for small dish of fruit on top of 10 euro at small salad bar as it was not clear fruit wasn't included in salad bar at restaurant lunch poolside. Also waiter was very unfriendly. Also man at desk gave us wrong info as to hours of thermal baths. We walked over there but they were closed. A front desk person should have hours for services town is famous for.

    Comfy beds. Nice pool.

  • Reviewed: 4 August 2015

    • Couple

    Well we stayed there for our year anniversary,the night staff Maurizio had absolutely no class and was a horrible little man with no clue how to do his job it was sad to see him represent such a place that we had so much expectation as we arrived at the hotel that we thought they would have offered a much more memorable time for us,,we will never return and warn anybody to not expect the same as some of the other famous hotels have to offer at this one,and the hotel is locked down in traffic limit zone all around the hotel with big fines that come with them "that's the Italian way"as Maurizio explained it

    Well stayed there for our one year mariage,the night staff Maurizio had absolutely no class and was a horrible little man with no clue how to do his job it was sad to see him represent such a place that we had so much expectation as we arrived at the hotel that we thought they would have offered a much more memorable time for us ,,we will never return and warn anybody to not expect the same as some of the other famous hotels have to offer at this one,and the hotel is locked down in traffic limit zone all around the hotel with big fines that come with them "thats the Italian way"

  • Reviewed: 3 November 2015

    • Leisure trip
    • Couple

    Everything is perfect

    Outstanding property. Colonial Royal.

  • Reviewed: 6 September 2015

    • Leisure trip
    • Family with young children

    Rooms where dated and in need of refurb

  • Reviewed: 19 August 2015

    • Leisure trip
    • Couple

    Air conditioning in room very poor. Gym did not open until 10 am which is far too late. Need mossie spray.

    Good location and pool

  • Reviewed: 30 July 2015

    • Family with older children

    Location,big rooms,very clean,big near attraction and restaurants

  • Reviewed: 21 June 2015

    • Leisure trip
    • Couple

    Very slow service at breakfast

    Good room service

  • Reviewed: 14 June 2015

    • Leisure trip
    • Couple

    House keeping

    Spa menu

  • Reviewed: 9 June 2015

    • Leisure trip
    • Couple

    the friendliness and help from the front desk

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 23

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