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  5. Reviews of Grand Hotel Masseria Santa Lucia

Reviews of Grand Hotel Masseria Santa Lucia This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

s.s. 39 Km. 23,500 Località Costa Merlata, 72017 Ostuni, Italy

#41 of 47 hotels in Ostuni

Guests' Choice

Review Score

Based on 34 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.8

  • Staff

    8.1

  • Value for money

    6.8

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 5, 2023

    7.0
    Nice location, nice swimming pool, nice room and very kind housekeeping, on the other hand find the staff tired and with
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Patio
    • Stayed 1 night
    • Submitted from a mobile device

    Entertainment only one night and finishing early. Bar closing early. The beach although you have coach transfer, is slightly dangerous upon arrival as there are stiff stairs and for disable people is no very practical

    We loved the room and swimming pool

    Stayed in August 2023

  • Reviewed: July 27, 2023

    7.0
    Lovely location but overpriced stay in a masseria that requires maintenance
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 2 nights
    • Submitted from a mobile device

    The complex would require some maintenance as facilities are quite old. Breakfast was way below standards with coffee and juice from a machine, and very simple and small choice of cheese/meat etc… staff not super friendly and not good at speaking English.

    The location was great with private sandy and rocky beach.

    Stayed in July 2023

  • Reviewed: July 16, 2023

    7.0
    Nice hotel with great syn and bath experience
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Birgings but the hotel existens. No other restaurants available. No super market. The staff was not so interested in helping Englagård speaking. The food was terribke ned reminded me about a school cantine

    Velande and spacy rooms. Big pool and exciting varje from the cliffs at the ses

    Stayed in July 2023

  • Reviewed: May 28, 2023

    8.0
    An interesting stay with great food
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Hedge around our terrace too close and thick. It did smell nice though.

    Lovely fresh fruit under citrus trees

    Stayed in May 2023

  • Reviewed: October 17, 2022

    7.0
    shame about the doors and gates
    • Leisure trip
    • Group
    • Double or Twin Room with Patio
    • Stayed 1 night
    • Submitted from a mobile device

    the doors to rooms were difficult and gates to private terrace look like prison complex. Spa things not included and expensive.

    location, lovely little walk down to good coves for swimming

    Stayed in October 2022

  • Reviewed: September 23, 2022

    9.0
    Great staff
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 2 nights
    • Submitted from a mobile device

    Great stagg, thank u for delivering our ID to another town.

    Stayed in September 2022

  • Reviewed: August 26, 2022

    8.0
    Nice beach front hotel
    • Leisure trip
    • Solo traveler
    • Double or Twin Room with Patio
    • Stayed 3 nights
    • Submitted from a mobile device

    The decor is outdated and the bathrooms quite old for the price of the hotel. Somehow the cleaning staff never respected the “do not disturb” sign, they would come in every single morning, which was bizarre and inappropriate. Both breakfast and checkout are at 10.00 which seemed a bit too early as most people there are on holiday and not in a rush.

    It is one of the few properties that has direct access to the sea as most Masserias in Puglia are at least a 15-20 minute drive from the coast. It also has a proper Beach Club with delicious local lunch specialties. The staff was very friendly (especially at the pool bar) and the organic massage at the Spa was exceptional.

    Stayed in August 2022

  • Reviewed: August 20, 2022

    9.0
    incredibile place to stay!
    • Leisure trip
    • Solo traveler
    • Double or Twin Room with Patio
    • Stayed 8 nights
    • Submitted from a mobile device

    some of the staff at the front desk gave misleading info

    beautiful pool, great sea, amazing nature all around and insieme the masseria

    Stayed in August 2022

  • Reviewed: August 15, 2022

    8.0
    this was our 3 rd visit, however there was a very unfriendly reception on arrival and very difficult for them to be more
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Patio
    • Stayed 6 nights
    • Submitted from a mobile device

    unfriendly staff at reception

    large swimming pool and near the sea nightly entertainment

    Stayed in August 2022

  • Reviewed: July 10, 2022

    9.0
    Great stay but service shall improve
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 3 nights
    • Submitted from a mobile device

    We had a great stay but I would love to give some suggestions: - The personnel shall be more trained to speak in English considered the high amount of international guests - The bar shall be open at least until 1:30 am during summer - The restaurant shall offer guest the menu a la carte also when there are big events (every day during our stay) - There should be some covered outdoor areas when it’s raining - It would be nice if someone would pass by the guests around the pool to place orders for drinks and food

    A nice place to relax at the sea side

    Stayed in July 2022

  • Reviewed: June 30, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 2 nights
    • Submitted from a mobile device

    it is quite a distance from the center of Ostuni

    very nice property. if you’re interested in going to the beach they have a shuttle that goes back and forth. it is a distance from the center of Ostuni

    Stayed in June 2022

  • Reviewed: August 29, 2021

    9.0
    Relaxing stay, I adored the property
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 3 nights
    • Submitted from a mobile device

    I can say the thing is liked less. Breakfast! I would expect more typical and fresh products. It was a acceptable one.

    Location, facilities.

    Stayed in August 2021

  • Reviewed: August 13, 2021

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double or Twin Room with Patio
    • Stayed 7 nights
    • Submitted from a mobile device

    Lack of information at check in: I had to find things out as I was experiencing the place. Lack of clarity of what's included and what's not (ie dolce vita beach club and the wellness area). The "private" beach both rock and sand, shared by outsiders, too...not so private after all. Shuttle service from station to resort not Free

    Staff in the restaurant super efficient. The pool

    Stayed in August 2021

  • Reviewed: July 16, 2021

    9.0
    Wonderful
    • Family with young children
    • Double or Twin Room with Patio
    • Stayed 2 nights
    • Submitted from a mobile device

    La cordialità e l'efficienza

    Stayed in July 2021

  • Reviewed: July 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 3 nights
    • Submitted from a mobile device

    Towels in the guest rooms Breakfast Lobby area

    Location Pool

    Stayed in July 2023

  • Reviewed: May 29, 2023

    1.0
    they wanted to chatge us €1 per coffe casual in the room extra. not great fir a 4 star. they offered to change the room
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 1 night
    • Submitted from a mobile device

    the Air Con did not work and they could not fix it. there was no coffee or tea . and now hot water just Luke warm.

    location and pool

    Stayed in May 2023

  • Reviewed: September 29, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 1 night

    Pool was big and beautiful but very cold, even in September. The hot tub is not part of the hotel. It is part of the spa and you have to pay to use it. We drove down to the beach club down the street and it was wonderful. The breakfast was mediocre.

    Stayed in September 2022

  • Reviewed: September 21, 2022

    5.0
    ok but not coming back i think. a bit too pricy for what you get
    • Leisure trip
    • Solo traveler
    • Double or Twin Room with Patio
    • Stayed 5 nights

    breakfast: not good orange juice, you need to ask for eggs/bacon - no menu on the table. pool: not heated

    clean room

    Stayed in September 2022

  • Reviewed: August 24, 2022

    6.0
    incredible pool, nice beach access
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Patio
    • Stayed 7 nights
    • Submitted from a mobile device

    Wedding/party noise every night

    Pool, Front desk staff, beach access

    Stayed in August 2022

  • Reviewed: August 16, 2022

    10
    Liked the atmosphere, relaxing and close to Ostuni
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Patio
    • Stayed 3 nights
    • Submitted from a mobile device

    Very comfortable, spacious, great pool and easy access to the beaches, rock or sand. Staff always at hand. Good breakfast.

    Stayed in August 2022

  • Reviewed: November 18, 2021

    3.0
    Terrible night - broken heater and awful smell
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Patio
    • Stayed 1 night
    • Submitted from a mobile device

    The room was 27-28 degrees when we came in. And there was a terrible odor. Outside it was 19. We couldn't manage to turn off the heating so asked the staff and they promised they would fix it. When we returned to go to bed it was still 28 degrees (with the door open) and the horrible odor got worse. It was impossible to sleep like that. We had to keep the door open at night. Also a real shame for the environment. When we informed the staff next day they pretended like they fixed it and we didn't get any sorry. Furthermore the looks of the rooms are pathetic for a 4 star hotel. Looks like a cheap motorway hotel. The spa is super expensive, not included.

    The location is beautiful, near the sea, with a calming garden.

    Stayed in October 2021

  • Reviewed: September 11, 2021

    5.0
    the place has a problem with bees
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 2 nights
    • Submitted from a mobile device

    problem with insects too much $

    🙃

    Stayed in September 2021

  • Reviewed: May 31, 2021

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are outdated not comfortable resembling an office All facilities were closed The state of the property wasn’t great Not good value for money

    Swimming pool Extremely helpful receptionist

    Stayed in May 2021

  • Reviewed: August 25, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2022

Showing 1 - 25

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