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Reviews of Grand Hotel Osman & Spa 4 stars

Via Nazionale San Giuseppe 25, 84030 Atena Lucana, Italy

#6 of 6 hotels in Atena Lucana

Guests' Choice

Review score

Based on 864 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8

  • Comfort

    7.9

  • Location

    8.1

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    8.5

  • Free WiFi

    7

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Showing 1 - 17

  • Reviewed: 4 August 2018

    10
    Great hotel near the road, for one night stay, it has a pool...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great hotel near the road, for one night stay, it has a pool, it has a 24h reception that we needed because we arrived in 01:00 after midnight. Great value for.money

    Stayed in July 2018

  • Reviewed: 13 February 2018

    5.8
    Worn down premises
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    The premises are very run down in spite of the 5 stars and 10 years of business. Carpet in our room had mold on it due to not appropriate bath and water leakage. The carpet had been constantly wet and door isle rotten. Breakfast offered not only typical Italian sweets, but bread, cheese and salami. Friendly staff and convenient parking

    Stayed in February 2018

  • Reviewed: 26 November 2017

    8.8
    Dante was a great host. Old fashioned hotel in a good way. We would stay again.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    The view out of the bedroom windows was slightly spoiled by an untidy car park and quite an untidy swimming pool area. first impressions of the hotel after parking at the back of the hotel were not good. Once inside the hotel though it got much better. The hotel were not quick to solve the noisy pipes issue in the room and needed to be persuaded! We came down for a drink before dinner and there were no staff available at the bar.

    First of all, Dante, the head waiter was a true professional - he was friendly and helpful a credit to the hotel. The location was perfect for us travelling between Matera and Paestum. The rooms were clean, nice balcony, good ensuite bathroom. Our friends had a problem with some noisy pipes in their bedroom and the hotel swapped their room which solved the issue. The building and hotel reception area were quite distinctive and attractive. Our dinner was very good and reasonably priced. Breakfast was not included in our deal, but when we came down to check out in the morning, the hotel offered us complimentary breakfast which was fantastic! The night before, the hotel owners made a point of speaking with us which was a nice touch. Very friendly. this hotel got better and better as our stay went on. We would go back!

    Stayed in November 2017

  • Reviewed: 4 September 2017

    6.0
    Unusual foyer and good location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The food we were served had a long wait, and the food was raw. Ordered a bottle of prosecco and asked to take it away, as we did not drink it. It was wrapped in a soiled flour bag. Very strange.

    Unusual foyer and good location

    Stayed in August 2017

  • Reviewed: 20 August 2017

    8.8
    Proximity to motorway and pool are my 2 top bonuses + pool...
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    A bit slushy design with not very coordinated stuff in the restaurant with no or poor English evoked impression this hotel is just pretending to be really Grand. My grilled beef was definitely not eatable thought I tried hard. As if barbecued on dirty grill or so the taste was bitter and the meat was much too chewy. Anyway no further questions when I refused to pay for it.

    Proximity to motorway and pool are my 2 top bonuses + pool barkeeping guy was really obliging and nice.

    Stayed in August 2017

  • Reviewed: 17 September 2018

    10
    Everything was great, and the most important thing for me...
    • Business trip
    • Group
    • Deluxe Single Room with Balcony
    • Stayed 1 night

    Everything was great, and the most important thing for me was the parking as we were travelling with a big minibus.

    Stayed in September 2018

  • Reviewed: 29 August 2018

    9.2
    Good value for your money.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good value for your money. We were allowed to use the pool for free (apparently you had to pay for it, but it was very quiet)

    Stayed in August 2018

  • Reviewed: 4 August 2018

    10
    Excellent stop along the way
    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Mediocre breakfast

    Easy location, beautiful pool, accepts pets.

    Stayed in August 2018

  • Reviewed: 28 July 2018

    6.3
    very poor breakfast, old table cloths, hotel in a need of...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    very poor breakfast, old table cloths, hotel in a need of fresh air!!

    Stayed in July 2018

  • Reviewed: 21 July 2018

    7.5
    Nice rooms
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    That we had to pay for the pool as hotel guests

    Nice rooms

    Stayed in July 2018

  • Reviewed: 28 June 2018

    8.8
    Comfortable, Convenient, Pretty surroundings
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Breakfast was just OK

    Convenient to Autostrade, Professional Staff, Nice Hotel

    Stayed in June 2018

  • Reviewed: 24 June 2018

    5.8
    We paid 2 times for one night, when trying to solve the...
    • Couple
    • Deluxe Single Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    We paid 2 times for one night, when trying to solve the problem receptionist and maybe, the manager, was very unkind and shouted at us.

    Stayed in June 2018

  • Reviewed: 21 July 2017

    5.8
    Good looking pool
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cold water in the main pool. Very dirty childrens pool.

    Good looking pool

    Stayed in July 2017

  • Reviewed: 13 July 2017

    5.0
    Definitely not a 4 star.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Definitely not a 4 star. Dirty and in desperate need of full refurbishment.

    Stayed in July 2017

  • Reviewed: 6 April 2017

    8.3
    A lovely quaint hotel
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    no hot water in room 307. mattress worn out

    very good food

    Stayed in April 2017

  • Reviewed: 6 October 2016

    9.2
    Nice friendly place to stay during longer travel.
    • Leisure trip
    • Family with older children
    • Standard Double Room
    • Stayed 1 night

    Problems with acceptance debit card (Mastercard).

    Very friendly staff ready to help.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 July 2015

    9.6
    Staff was attentive and extremely eager to please.
    • Leisure trip
    • Couple

    Staff was attentive and extremely eager to please. Restaurant staff was extremely helpful and professional

There are also 3 reviews without text. These impact the overall review score.

Showing 1 - 17

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