Nothing at all

Everything was top -notch

Stayed in April 2024

Simply the best hotel in Viareggio. By far. Martina at the reception was superb. The quintessential professional: courteous, elegant, efficient and lovely.

Stayed in March 2024

Festive, elegant, cozy atmosphere

Stayed in December 2023

Absolutely fabulous hotel, great location, amazing facilities (rooftop pool).

Stayed in September 2023

Nothing all really great

Everything, especially the food and the pool bar With the most amazing breakfast

Stayed in September 2023

Absolutely nothing to fault

This hotel is oozing luxury. What a perfect place that completely encapsulates the meaning of a 5 star hotel. The hotel itself is absolutely gorgeous but what made our stay so special is the attention to detail from the incredible staff. Every person we interacted with was incredibly personable, friendly and professional and would go out of their way to ensure we were enjoying our stay. They all knew who we were from the moment we checked in to the point where we didn’t even need to say our room number or name at the hotel bars and restaurants. The room was perfection and absolutely gorgeous, so chic and stunning with the most luxurious bvlgari toiletries to use! All of the facilities were immaculate and it was so clean we felt there wasn’t anyone staying at the hotel! Another highlight had to be the incredible breakfast, my goodness you’ve never seen a spread like it, so many choices and all of them delicious, the handmade fresh pastries were to die for.

Stayed in October 2023

Nothing

Beautiful hotel, great location and lovely staff. Fabulous suite. Breakfast perfect.

Stayed in September 2023

The street in front of the hotel is super busy/noisy at night - motorbikes/cars and even trucks. The whole room shakes when a bigger car goes by. It was almost impossible to sleep in the room with direct sea view, even though we were on the 4th floor. That was the only negative, otherwise the hotel was amazing, as were the staff! I would expect such a luxury property to invest in soundproofing for sea view rooms - especially when it faces a very busy road.

Stayed in October 2023

I like the architecture and the design of the hotel. It is a very clean and luxury hotel. The food in the restaurants and breakfast was very good and diverse. The staff was friendly and helpfull.

Stayed in October 2023

Nothing

Location, staff, extremely comfortable beds. Fabulous lady at the pool - Vicky - really enhanced our stay.

Stayed in September 2023

There was absolutely nothing to dislike

Breakfast was delicious, a beautiful spread of everything you could possibly want to eat for every nationality.

Stayed in August 2023

The mattress was old an used up. Mountain and valley

Well trained staff. The breakfast is amazing. The rooftop pool and Bar is amazing.

Stayed in August 2023

My wife had a drink knocked in her lap by accident by the waiter, and we weren’t offered discount on the bill or anything as a gesture. (They did bring a new drink to be fair). When I asked the hotel paid for the clothes cleaning, and it was no trouble at all. But it would have been nice if we’d been offered a free dessert or discount, any little gesture really.

Breakfast was world class, staff ALL super friendly, helpful, and professional. Asked if I could play the piano, yes. Asked if we could go to breakfast early, yes. Asked if we could use the spa in the closed hour, yes. Nothing too much trouble - treat like kings. Thank you to all the staff, wonderful experience.

Stayed in July 2023

Personnel at the reception desk, too many people but with no useful help. Moreover, hotel has no policy for missing things that disappeared during the room cleaning, they just apologize and nothing happened afterwards, so you leave the hotel with missing things. Wallet parking has great service.

Location, hotel interior, food in hotel restaurants, rooftop pool with view.

Stayed in June 2023

Superb service and incredible amenities.

Stayed in June 2023

Sheer, indulgent, unashamed luxury.

Stayed in June 2023

Nothing, our visit was perfect

Food was great, dining room beautiful, dining room staff fabulous, pool area very nice and staff was delightful. Room was lovely and housekeeping did a great job

Stayed in May 2023

nothing

exceptional renovation, friendly staff

Stayed in June 2023

This was a true 5 star experience. We stayed for our honeymoon and felt so special throughout the stay. The facilities, the service, the staff (who know you by name and know your drinks order after a day!), the food were all 5 star. Amazing!

Stayed in June 2023

it’s elegance.

Stayed in June 2023

Nothing

The folks working there all very very good

Stayed in October 2022

The WIFI is not good

One of the best breakfast buffets i have tried and the hotel is outstanding

Stayed in October 2022

We left early on our last day and couldn’t stay for breakfast and we were provided with a pack up ( unsolicited so again great service ) A simple croissant and water/ juice would have sufficed, what was provided was not to our choice. I had to work hard to think of anything to criticise !!

A true 5star experience in every sense. The breakfast was outstanding as were all staff.The pool, although not large was a great place to relax and the service here amongst the best I’ve ever experienced.

Stayed in September 2022

€8 for a cafe latte is extremely over priced. Unfortunately the bar prices are way over the top.

Beautiful hotel, comfortable room, great location, very friendly staff and great breakfast. The swimming pool is a bonus.

Stayed in October 2022