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눉Nothing- we loved this hotel & its staff - we were immediately relaxed & we are seasoned travellers.
눇Professional & friendly staff from the greeting at reception, help with our bags, housekeeping, bar staff, waiters & the lovely ladies in the spa. We absolutely loved this hotel- it was quiet as its early in the season but that was perfect for us. Our room (218) had unobstructed views of the sea & room to sunbathe - although there were plenty of sun beds both by the pool & on the little sandy bay. The pool is glorious- warm, 35m long so good for exercise (!) and infinity with views onto the rocks and the marina. The food was beautiful- we ate there every lunch & dinner as we could sit on the terrace and either watch the sea or the sublime sunsets at night. We could walk to the marina (easy walk of 20 mins) where you can get a boat trip to the blue grotto & round the cap of Palinuro- perfect.
눉We got room 406.it has nothing in common with pics on booking e.g. 1.5m^2 balcony... We complained and moved to room 502 which was very moldy.no place to stay.so we checked out on day earlier than planned....
눉In Rome 506 we had no hot water for over a full day. The staff acknowledged/tried to solve the problem - they kindly sent us a bottle of sparkling wine - but no offer of a room change. On the second day the water GRADUALLY got hot.This was the most expensive hotel of a 16 night/6 stop trip (€130pn) at checkout I explained our situation and asked for a reduction.The duty manager didn't leave his desk in the back office, just told the desk clerk that €15 off a €265 bill was all he could do "as we booked via Booking.com which cost them money". POOR SERVICE AND NO SUPPORT FOR THE DESK CLERKS WHO TRIED THEIR BEST AT ALL TIMES.The standard of our room was ok but the bathroom was poor/outdated.For example there was a towel permanently under the WC outlet as it obviously leaked.