None

Super location, beautiful view and tasty food! The staff at hotel are wonderful people, they try their best to meet every single guest’s needs, very friendly which is genuine. I have to thank Stefania particularly who helped me a lot and gave me a lot of good suggestions . I am very grateful to meet her! Also the other staff like a girl who can speak Chinese, work at main building usually help to welcome guests for dinner there. She has a beautiful and warm smile, another young guy who wearing glasses, he also was very kind and helpful. Too bad I forgot to ask for their names. In fact, all those people made my stay memorable! God bless Italy! God bless Italian!

Stayed in April 2024

There is nothing negative at all that I can say - it was pure perfection.

The staff were outstanding, the location incredible, the food and bar excellent, the decor and design of the property classic and elegant (and quiet and peaceful) - the whole aesthetic of the hotel was incredible.

Stayed in April 2024

Honestly, I find it very difficult to fault the property. They have thought of every small detail to make guests stays enjoyable.

Excellent quality of all offerings, and you cannot beat the view. The granita is absolutely phenomenal - highly recommend a mix of almond & coffee flavour to enjoy with your brioche! You can get the complimentary transfer to/from the other Belmond property as well (Sant'Andrea) and the breakfasts are included in room price.

Stayed in April 2024

The staff were very polite and provided impeccable service. The garden and the view from the terrace are to die for.

Stayed in March 2024

Excellent breakfast and view!

Stayed in April 2024

Wish the sea view was visible from the room rather than CLIMBING UP THE 3 steps to attached balcony. It’s a bit misleading to state “sea view room”.

Beautiful property with very helpful staff.

Stayed in March 2024

Air con wasn’t working

The team working at Timeo were beyond incredible, friendly, welcoming and nothing was too much trouble. The setting and location is out of this world. So special.

Stayed in March 2024

There weren’t any beach bags to use at the pool

Wonderful

Stayed in March 2024

Incredible. The view from the terrace is spectacular. Staff of great. Overall amazing stay

Stayed in January 2024

lack of activities for the winter period

location and staff

Stayed in January 2024

Villa flora is a separate building with no views Our room backed into the mountain

Beautiful views, great food, great location

Stayed in October 2023

NOTHING!

WE LOVED THIS HOTEL. LOCATION, FABULOUS GARDENS, AMAZING FOOD, GREAT STAFF-ALL FRIENDLY AND HELPFUL. WISH WE WERE STILL THERE! WE FOUND IT A BIT DIFFICULT TO FIND THE ENTRANCE BUT THAT MAY HAVE BEEN GOOGLE MAPS AGAIN AS WE FOUND IT TAKES YOU THROUGH ALL THE NARROW STREETS IN ALL THE CITIES IN SICILY.

Stayed in September 2023

Absolutely nothing.

The staff were incredible and the level of service was unmatched. I can not fault this place, we are coming every time we’re in Italy!

Stayed in September 2023

The bees at breakfast. This was the only thing I didn’t like. Maybe burning candles or cedar would help? No bees at dinner which was great.

The property was very beautiful and the views amazing. This property is very peaceful and like home.

Stayed in September 2023

Very slow and confused service in bar and restaurant.

Perfect location. Great view from gym. Stunning property with amazing balcony lounge area.

Stayed in September 2023

Everything! * Impeccable service - kind, welcoming, professional. * Stellar food - breakfast and poolside. * The view of Etna from the room and balcony was unbelievably After decades of travel in all levels of hotel, this was my best hotel experience ever.

Stayed in August 2023

We had a small issue with booking restaurants with concierge so we were left with no booking for 2 nights. There was no follow up with us to keep us updated on bookings.

I loved this hotel so much. They take customer experience to the next level. The property is gorgeous and the views at Aperetivo hour on the terrace are breathtaking. Loved every minute.

Stayed in July 2023

Idyllic stay. Wonderful staff, perfect location and gorgeous facilities. Truly, could not have been better.

Stayed in August 2023

Nothing

Everything was excellent

Stayed in July 2023

Magnificant

Stayed in June 2023

It was really beautiful and service was excellent, staff is really helpful.

Stayed in June 2023

Fixtures in room were a bit old and warn

Restaurants were amazing, staff was on point we can’t wait to go back

Stayed in June 2023

That I had to go :(

WONDERFUL!!! Everyone was so friendly and kind, that we wanted to stay there forever!!!

Stayed in June 2023

The bathroom of our room were a little dated considering the caliper of the hotel and the nightly rate, however the extensive and absolutely enhancing hotel common spaces made up for it. We did not spend much time in our room at all.

The beauty and location of this hotel is beyond words. We felt like we were living in a dream. The hotel has this old time charm with the most incredible gardens, views of the bay and Etna. You will never want to leave. We are the most incredible food our our lives at this hotel at both restaurants, and ended eating there multiple times. The Otto Legeng Michelin star restaurant was out of this world and the best Michelin food we ever ate across the world.

Stayed in May 2023