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Reviews of Hotel Grones 4 stars

Stufanstr. 110, 39046 Ortisei, Italy

#2 of 119 hotels in Ortisei

Guests' Choice

Review score

Based on 132 hotel reviews

9.7

Score breakdown

  • Cleanliness

    10

  • Comfort

    9.7

  • Location

    9.4

  • Facilities

    9.8

  • Staff

    9.9

  • Value for money

    9.2

  • Free WiFi

    9.3

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Showing 1 - 45

  • Reviewed: 25 March 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 7 nights

    Beds bit too hard for our liking, and would have liked a bath (though shower was good)

    Staff were wonderfully welcoming and friendly . Owners, reception, barman, waiters/ waitresses all lovely . Complimentary shuttle to ski lifts .Felt like family run hotel, run with pride . Excellent dinners . Great sauna , steam room

    Stayed in March 2018

  • Reviewed: 16 February 2018

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 7 nights

    It is located about 300 m from the center. Covered parking is included. The staff is very efficient, friendly and helpfully. Good shuttle service.

    Stayed in February 2018

  • Reviewed: 16 January 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights

    A little bit expensive, but extras cover the premium. It is worth to pay for great base and wonderful extras.

    Extremely good hotel. Great comfortable clean rooms, extremely helpful and friendly staff, very good breakfast were a base. Extraordinary and outstandingly delicious dinners (in fact, Michelin restaurants chiefs would envy), great indoor pool/baths/sauna area, free shuttle to and from ski-lifts (always ready to go - 10 munites wait maximum, 5 minutes ride) were a very pleasant extras.

    Stayed in January 2018

  • Reviewed: 19 October 2017

    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 3 nights

    Great breakfast buffet, outstanding dinners with gourmet style selections and five-star presentation. Wonderful indoor pool, spa facility was WAY more than expected. Cannot forget to mention the wonderful, friendly and cute staff!

    Stayed in September 2017

  • Reviewed: 15 October 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    One of the reason we picked this hotel was to use sauna/pool but both had limited hours and both closed by 7 pm. Sauna (3-7pm only) We didn't get back from hiking until close to that time. We also had assigned seating for meals but were put in a corner with no view and many times were forgotten . (ie had to ask for coffee, pour our own bottle of wine etc) . The dining room was not full (really almost empty at breakfast time) so really missed sitting closer to windows and views.

    Very nice hotel with friendly staff. Great central location to tour the area/sites. Really enjoyed the accordion music before dinner one evening.

    Stayed in October 2017

  • Reviewed: 12 October 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 3 nights

    There was absolutely nothing to dislike.

    The breakfast and dinners were to die for. Excellent!!!!! 5 stars. The room very nice and comfortable. The staff very helpful and pleasant. Location could not have been better. We will go back next year.

    Stayed in September 2017

  • Reviewed: 9 October 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The water in the pool was a bit cold.

    The staff was very kind and very nice. The place is perfect, an amazing, like a painted picture from the room, we will definitely return here again. Excellent food at breakfast and dinner. Very recommended!

    Stayed in October 2017

  • Reviewed: 19 September 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Front desk staff very kind and helpful. Food was very, very good. Breakfasts had so much to choose from and dinners were excellent. All homemade pastries. The wait staff were kind and on top of it.

    Stayed in September 2017

  • Reviewed: 2 August 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing-perfect

    How friendly all the staff were and so accommodating. Location 10 minute walk from central Ortesei. Varied evening menu and breakfast choices. Beautiful views from the hotel rooms. Area outside restaurant for pre/post-dinner drinks with circular bar in main reception area.

    Stayed in July 2017

  • Reviewed: 10 July 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights

    The bed was not comfortable and the rooms got a little warm and stuffy.

    The restaurant and hotel facilities were top notch, world class. Amazing pool and spa. Wonderful staff. Perfect location.

    Stayed in July 2017

  • Reviewed: 21 June 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff fabulous, knowledgeable & friendly. Excellent sommelier & everyone did their utmost to ensure we enjoyed our stay. Food is excellent and incredible value. Highly recommended.

    Stayed in June 2017

  • Reviewed: 16 June 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Our top floor room was too hot - would benefit from airconditioning

    The food was fabulous, the staff were excellent, the hotel was spotless, the views were to die for.

    Stayed in June 2017

  • Reviewed: 4 October 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Just the location for skiers that o mentioned.

    The service was excellent. We ate dinner there every night even though we had not planned to. The food was great and it was so convenient not to go somewhere else. We parked the car in their beautiful garage and never moved it. This is perfect for hikers and other visitors but may not be as convenient for skiers since it is a ways from the lifts (but not too far). However there are places that skies can be left close to the lifts. The facilities are completely updated. Ther also give their guests a bus pass if you want to go to nearby towns.

    Stayed in October 2016

  • Reviewed: 30 September 2016

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The dining experience was fantastic and everyone working there was incredibly helpful. The view of the valley from the dining room was breathtaking and everyone there made an effort to make sure you felt comfortable and well taken care of. Wonderful family run hotel that we cannot wait to return to!

    Stayed in September 2016

  • Reviewed: 16 September 2016

    • Leisure trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Directions to the hotel could have been a little better for an American who is not used to driving in Europe.

    Staff was very helpful. Location was great. We went in town to " try something different", and we're sorry we did, since the dinner at the hotel was so much better, and was so much better for the value.

    Stayed in September 2016

  • Reviewed: 4 July 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff were absolutely superb who clearly enjoyed making guests' stays memorable. Facilities were excellent. The evening meals were absolutely outstanding in terms of quality and value, unbelievable! Although about 5-7 minutes from town centre, this wasn't a problem at all. It is extremely well located for access to lifts for hiking or skiing.

    Stayed in June 2016

  • Reviewed: 25 June 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    No coffee set at the room, but as soon as we asked we get one.

    Great location, very clean and comfortable room, helpful staff. The food was amazing! we ate everyday braekfast and dinner and all the dishes were just perfect.

    Stayed in June 2016

  • Reviewed: 17 June 2018

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Beautiful helpful friendly staff with superb food every night. Loved the Turkish spa

    Stayed in June 2018

  • Reviewed: 16 June 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Staff, food,Turkish bath, cleanliness ... But ...a map of how to get there from Ortisei would have been so helpful!

    Stayed in June 2018

  • Reviewed: 2 October 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The views, staff and food were amazing.

    Stayed in September 2017

  • Reviewed: 22 September 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit cold. Bathroom heater didnot work.

    High quality dinner with harp playing. Just 20 Euro.

    Stayed in September 2017

  • Reviewed: 12 July 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The best accomadation on a five week tour of Italy. Great property, food, staff and location.

    Stayed in June 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Group
    • Standard Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The wholr staff was ultra professional yet with personal touch

    Stayed in June 2017

  • Reviewed: 26 May 2017

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, breakfast, staff

    Stayed in May 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 8 nights
    • Submitted via mobile

    It was very warm in the rooms

    Wonderful family hotel. The staff couldn't have been more helpful. Food was fabulous.

    Stayed in February 2017

  • Reviewed: 16 February 2017

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms under the dining room

    Stayed in February 2017

  • Reviewed: 25 January 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights

    The hotel is perfect and the dinners were just fantastic. The inclusive services were extraordinary, especially the free transport to lifts.

    Stayed in January 2017

  • Reviewed: 7 September 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Everything, will definitely go back.

    Stayed in August 2016

  • Reviewed: 6 September 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Nothing

    Everything

    Stayed in September 2016

  • Reviewed: 11 July 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Little bit far from center.

    Kind people. Nice view and facilities.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 March 2016

    • Leisure trip
    • Couple

    The highlights are top notch service (really outstanding) and truly excellent food. The premises are very well taken care of. Our room (407) was on the lowest level, which did not impress us at first, yet we had plenty of natural light, it was warm, spacious and very comfortable. The spa is good and extremely clean.

  • Reviewed: 7 October 2015

    • Leisure trip
    • Couple

    We loved this charming hotel! It was beautiful, super clean, and had the most lovely, friendly staff. There were many breakfast choices with eggs cooked to order. The fixed price dinners were not only delicious but an amazing value. Highly recommend this wonderful hotel!

  • Reviewed: 12 September 2015

    • Leisure trip
    • Couple

    When you're in heaven you like everything

    Everything. Just go there. Eat there. Don't eat anywhere else. I have stayed in some amazing hotels but this is extraordinary. Position perfect. Easy access to town and cable cars. Best alpine walking in the world. Best staff, modern, spotless rooms.

  • Reviewed: 2 August 2015

    • Leisure trip
    • Group

    Nothing to dislike

    Staff was very friendly and informative, helpful. The Friday "happy hour" was fun and the food was delicious. Beautiful architecture of the hotel and very clean and neat.

  • Reviewed: 11 June 2015

    • Leisure trip
    • Couple

    Better comforter and pillows with natural materials

    Excellent food, comfortable and large room and bathroom in a quiet place at walking distance of Ortisei. We loved our excursions with the free bikes to town. Owning family and staff very present, friendly, extremely helpful and very professional. Good breakfast.

  • Reviewed: 16 March 2015

    • Leisure trip
    • Couple

    The hotel was beautiful, clean and comfortable. We were there to ski and there were 3 lifts nearby the hotel and a shuttle going all day. They had a ski/boot storage room with boot heaters. We sat at the same table every day for our meals. The staff gave us fantastic service. Every room has a view of the town and the mountain across town. The rooms have automatic shades so that your room is totally dark at night along with radiant heat. Oh did I mention there is a basement parking garage to park your car. The town was only a 10 minute walk away and it was a quaint as you could get.

  • Reviewed: 12 February 2015

    • Leisure trip
    • Couple

    Wonderful family hotel. Very friendly personal, amazing restaurant, clean and comfortable room with great view. Highly recommend for quite and relaxed vacation.

  • Reviewed: 10 March 2016

    • Business trip
    • Solo traveller

    Everything

  • Reviewed: 28 February 2016

    • Leisure trip
    • Family with older children

    Some uncertainities about luggage room safety & service.

  • Reviewed: 17 October 2015

    • Leisure trip
    • Family with young children

    The view, the excellent food, helpful staff

  • Reviewed: 1 October 2015

    • Leisure trip
    • Couple

    friendly staff. Great service Fantastic food!!

  • Reviewed: 9 July 2015

    • Leisure trip
    • Couple

    Nothing !

    Very charming and friendly Wonderful pool and spa

  • Reviewed: 16 June 2015

    • Leisure trip
    • Couple

    would have preferred cotton sheets

    Great service where nothing is a problem! The food is excellent and everything is clean.

  • Reviewed: 4 April 2015

    • Leisure trip
    • Family with older children

    No Spa

  • Reviewed: 25 February 2015

    • Leisure trip
    • Couple

    service, room, food

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 45

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