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Reviews of Hotel Serenella 3 stars

Via 42 Martiri 5, 28835 Baveno, Italy

#10 of 15 hotels in Baveno

Guests' Choice

Review score

Based on 514 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.1

  • Location

    8.1

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    8

  • Free WiFi

    8.4

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Showing 1 - 29

  • Reviewed: 6 August 2018

    10
    We had a family room which was so spacious, and such a treat...
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    We had a family room which was so spacious, and such a treat to have two bathrooms! Parking was easy and once at the hotel a car wasn’t necessary to access the local village with its supermarket, restaurants and a great sandy beach all within a 5 minute walk. Breakfast was delicious.

    Stayed in August 2018

  • Reviewed: 6 August 2018

    9.6
    Excellent!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights

    The road is a bit busy out front, so just be careful walking with young kids. The parking lot is small. We never left at night, so it wasn't a problem for us. But I could see where it could be a problem.

    Hotel Serenella was very central to a lot of restaurants and different towns. We enjoyed walked down to the promenade at night for dining and gelato. Plus, there was a great playground down near the water for kids. The room was nice and had everything we needed. They were quick to accommodate us with ice (it was super hot when we were there). There's a handful of restaurants within easy walking distance as well as gelato. There's also a market across the street, which is really nice to have. We had access to a private beach, which is almost a 1km walk, but was nice. We did try the nearby public beach and it wasn't as nice because of all the swans. They were so accommodating in helping us find boats to rent. The breakfast is adequate and served our needs each morning!

    Stayed in August 2018

  • Reviewed: 10 July 2018

    6.7
    It was ok for a brief stay but easily the worst night’s sleep of our trip
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    One of our rooms was too hot ( air con not too good) and our bed was very uncomfortable and really squeaky !!! The bathrooms were dark and the coffee was awful!! Tasted of burnt plastic.

    Very clean and all seemed new. There was also free parking .

    Stayed in July 2018

  • Reviewed: 28 June 2018

    10
    Good beds sufficient continental breakfast and all staff helpful....good value for your money!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 8 nights

    No seating/lounge area for use by guests and dependent on your room noisy as close to road

    The beds were large and mattresses firm. It appeared that the rooms and some other parts of the hotel had recently been re-furbished. Staff were helpful in particular Simona who manned the check in desk most afternoons. Very knowledgeable on the area and buses/trains timetables. Also Philippe who was quick to change our room after our request following noise from the the nearby road. If you get a chance book room 201 at the rear which has a nice balcony and gets the sun afternoon/evening!

    Stayed in June 2018

  • Reviewed: 24 June 2018

    7.9
    Clean, very calm inside, close to the lake, good value, free...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Slightly unfriendly first impression (one member of staff only). Close to noisy road although this is only a problem if you’re sitting on the terrace. Not in Baveno itself despite the address, taxi was 15 euros.

    Clean, very calm inside, close to the lake, good value, free parking

    Stayed in June 2018

  • Reviewed: 13 June 2018

    8.8
    Decent hotel in Baveno
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location is a little further out if you want to visit Stresa, you will need to drive from the hotel

    We were able to check in early which was nice. This is a clean updated hotel near Baveno, within walking distance to the lake and a few restaurants on the water.

    Stayed in June 2018

  • Reviewed: 7 January 2018

    8.3
    Friendly staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was same the all days we stayed plus Kitchen was closed one of the days . As it was our anniversary..no special treatment/arrangements were provided.

    Friendly staff.

    Stayed in December 2017

  • Reviewed: 11 September 2017

    10
    This was our fourth time at this excellent hotel, and we will return
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights

    10% of meals when you show your hotel key at 2 of it's sister hotels and at the VISTAQUA RETUARANT which is less than 5 min. walk from the Serenella Hotel, Details of this offer to be found in your hotel room

    Stayed in September 2017

  • Reviewed: 24 August 2017

    8.8
    Very nice little hotel with a great restaurant and friendly...
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 6 nights
    • Submitted via mobile

    Very nice little hotel with a great restaurant and friendly staff. New clean rooms and a very good location near beach and larger cities Baveno and Stresa.

    Stayed in August 2017

  • Reviewed: 14 October 2016

    6.3
    Disappointed
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room noisy because of close proximity to main road. Hotel fine but dinner overpriced & service poor - difficult to catch anyone's eye & in the end gave up trying! Won't return

    close to town!

    Stayed in October 2016

  • Reviewed: 9 October 2016

    10
    Nice quiet and clean
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is neatly served but has only limited kinds of food. Though they have good coffee.

    A veru welcoming, quiet, clean and nice place. There is a good resturant at the place whoch works evening and was comfortable for us when arrived hungry from a long day.

    Stayed in October 2016

  • Reviewed: 2 October 2016

    9.2
    Breakfast was great, more sweet things than savoury, as is...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Breakfast was great, more sweet things than savoury, as is typical in Italy, but really good! The hotel is very cute and the room was impeccably clean.

    Stayed in October 2016

  • Reviewed: 26 September 2016

    10
    Excellent we will return.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    If you have a car ( we didn't ) be aware of the parking facilities at the hotel. The restaurant is very very popular. Parking spaces can be a bit scarce at times.

    This was out third stay at the hotel and that statement says it all. We will return again in the near future.

    Stayed in September 2016

  • Reviewed: 20 August 2018

    6.3
    Short Italian lake stay
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The family road was close to the road and a little noisy at night.

    Very comfortable and clean room.

    Stayed in August 2018

  • Reviewed: 5 August 2018

    7.5
    Renovated, good restaurant, friendly staff
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Road noise at night, shower cabin needs cleaning

    Renovated, good restaurant, friendly staff

    Stayed in August 2018

  • Reviewed: 26 July 2018

    9.6
    Great experience
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    Parking may be a bit tricky

    Clean modern room, good breakfast. Hard working staff - very polite and always smiling.

    Stayed in July 2018

  • Reviewed: 12 July 2018

    9.6
    I look forward to returning
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very friendly staff, beautiful clean room, only drawback is that it is on a main road, but the excellent soundproofing dealt well with the noise

    Stayed in July 2018

  • Reviewed: 8 July 2018

    5.4
    Location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was horrible

    Location

    Stayed in July 2018

  • Reviewed: 9 November 2017

    10
    Very good hotel with a good management
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    I liked everything

    Stayed in November 2017

  • Reviewed: 27 September 2017

    8.3
    Quaintness of the village - nearby we had a fabulous meal at...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Quaintness of the village - nearby we had a fabulous meal at a ristorante within walking distance - quite unexpected.. the hotel was Art Deco

    Stayed in September 2017

  • Reviewed: 16 July 2017

    10
    Pleasant stay at a charming hotel near the islands on the lake.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was friendly. Great location near the lake. Charming decoration throughout the hotel. Enjoyed the ink pasta.

    Stayed in July 2017

  • Reviewed: 24 April 2017

    8.3
    very good value for money.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    heard the ventilation from the kitchen until 11pm, but very quiet afterwards.

    very comfortable beds, nicely refurbished, rooms at back of hotel quiet

    Stayed in April 2017

  • Reviewed: 5 December 2016

    8.3
    The quadruple room was very clean and comfortable for a...
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The quadruple room was very clean and comfortable for a family of 4. The staff were friendly and welcoming.

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 September 2015

    6.7
    The room was descent, good bathroom, nice location from...
    • Leisure trip
    • Couple

    The focus of Serenella is clearly on the restaurant, hotel comes in second place. Perfect for a one night stay. The beds are descent but very squeaky and therefore noisy. The rooms on the first floor are noisy, especially room 107 which resides above the kitchen and near the night exit. All doors of the rooms close very loud. This could be resolved easily. Little to no parking spaces during diner rush, but free public parking space available across the hotel. Breakfast is very basic. This could be easily extended by adding salami and some (scrambled) egg to make it more common.

    The room was descent, good bathroom, nice location from where to visit the area of Lage Maggoire. Although the hotel/restaurant is situated next to a busy road, it was not noisy. Feriolo is a nice village very good and descent priced restaurants, nice beaches. The hotel is part of a very popular, high quality and very pricey restaurant.

  • Reviewed: 19 May 2015

    8.8
    The restaurant was very good, the bed and pillows probably...
    • Leisure trip
    • Family with young children

    Could hear kitchen clean up whilst in our room after dinner

    The restaurant was very good, the bed and pillows probably the best on our trip and the back room was very quiet. Great nights sleep!

  • Reviewed: 7 May 2016

    9.6
    Excellent restaurant, comfy room, friendly staff, parking...
    • Leisure trip
    • Group

    Shame its a little bit out of the town

    Excellent restaurant, comfy room, friendly staff, parking and wifi

  • Reviewed: 30 September 2015

    10
    Great room, nice staff, excellent food
    • Leisure trip
    • Couple

    Great room, nice staff, excellent food

  • Reviewed: 20 September 2015

    7.5
    all was good
    • Leisure trip
    • Couple

    could not connect to wi fi

    all was good

  • Reviewed: 16 September 2015

    9.6
    Everything.
    • Leisure trip
    • Couple

    We did not have a car, but would have struggled to park it,especially in the evening. Spaces are small and limited

    Everything.

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 29

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