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Reviews of Demidoff Country Resort 4 stars

Via della Lupaia 1556, 50036 Pratolino, Italy

#2 of 3 hotels in Pratolino

Guests' Choice

Review score

Based on 385 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    8.1

  • Facilities

    7.4

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    7.4

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Showing 1 - 35

  • Reviewed: 29 September 2018

    7.1
    Could be better...
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night

    Rooms and hotel are outdated. They gave us a room and the air conditioned wasn't working so they changed us to another room but it was so far from the reception that we couldn't get wi-fi...

    The hotel has a great view to the city. It's located in a very calm and quiet zone, it really is what you would expect of a country resort. The pool area looked amazing but we didn't have the chance to take a swim as we checked in very late and checked out in the early morning.

    Stayed in September 2018

  • Reviewed: 17 September 2018

    7.5
    The room was great!
    • Leisure trip
    • Group
    • Classic Double or Twin Room
    • Stayed 1 night

    The restaurant was pure horror... people had to wait for a long time and still got 2/3 times the wrong dish. The food wasnt great, no flavour in it. The staff wasnt always so friendly and there was zero organisation or management. We complained at the management and i hope they will do something about it! Very nice of the manager was that we didnt had to pay for our food.

    The room was great! Very clean and very modern. Staff was very friendly!

    Stayed in September 2018

  • Reviewed: 3 September 2018

    8.3
    Great views on Firenze and swimming pool available the whole...
    • Leisure trip
    • Family with young children
    • Superior Quadruple Room
    • Stayed 7 nights
    • Submitted via mobile

    We were with two Boys 7 and 10. The guests were complaining for too loud play in the swimming pool even when it was on acceptable level. The hotel service was supporting only pairs without Kids. We missed the support and understanding.

    Great views on Firenze and swimming pool available the whole Day. Tasty dinners and very nice restaurant Service.

    Stayed in August 2018

  • Reviewed: 29 August 2018

    10
    Beautiful beautiful ❤️
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    🤔absolutely nothing

    Absolutely everything was wonderful and perfect. The staff were an absolute delight, every single one of them, attentive and friendly, nothing was too much trouble for them. The hotel and facilities were fantastic and the breakfast buffet and restaurant amazing. The location and surroundings were gorgeous and close enough to drive around and explore or go to Florence. A car is best for getting around but we saw they had a shuttle bus which goes into Florence in the morning and later.

    Stayed in August 2018

  • Reviewed: 27 July 2018

    5.8
    Good for complete relaxation, but you need a car to get here. No local taxis.
    • Leisure trip
    • Family with young children
    • Superior Quadruple Room
    • Stayed 3 nights

    The resort is only for couples, honeymooners, etc. We had a 3 and 10 year old and around the pool, they were not liked!

    Th e reception staff were very helpful with taxis and car hire problems.

    Stayed in July 2018

  • Reviewed: 8 July 2018

    9.2
    Relax out of Florence.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not a typical Tuscan villa but a perfect place to relax and unwind, the pool area and outdoor space was ideal. Good value for money and a large breakfast selection!

    Stayed in July 2018

  • Reviewed: 2 July 2018

    2.9
    Terrible experience
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very old style hotel. And expensive. Skunky building. No air con in the room and was terrible hot. Unskilled and shabby staff. Bad experience

    Pool side nice. Good breakfast

    Stayed in July 2018

  • Reviewed: 8 June 2018

    9.2
    The location of the property was perfect.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The location of the property was perfect. Loved that it was set high up in the hills and you felt very secluded, however only minutes drive from Pratolino’s Main Street. Also a great location if you are going to Mugello. 15-20min Drive.

    Stayed in June 2018

  • Reviewed: 7 June 2018

    9.2
    Time Out in Tuscany
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower was very poor. It was mounted in one corner of a very narrow bathtub with the tub faucet so close and high on the wall that it was difficult to avoid hitting your thigh on it as you showered. It was impossible not to step on the large tub stopper as you showered, thereby stopping drainage of the water. Water also sprayed out into the room as the glass wall was too small. The shower was really not safe.

    The setting is beautiful as are the pools. The staff is lovely, helpful and friendly. The dinners were great, but the buffet breakfast could have been better.

    Stayed in June 2018

  • Reviewed: 7 June 2018

    6.3
    Don’t book unless you expect a 1 star property
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    No Aircon although it is sold as having Aircon. Bed uncomfortable, very very noisy. You can hear everything from below, above and next door. Renovations were taking place as well. The WiFi is shockingly slow and very limited. Garden untidy.

    The location was good for Mugello

    Stayed in June 2018

  • Reviewed: 22 May 2018

    2.9
    Give it a miss.
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    It was just weird, not like any other hotel we have stayed in. Too many unusual things to list.

    Not much, our 2 receptionists seemed friendly and helpfully but was all downhill from there.

    Stayed in May 2018

  • Reviewed: 21 May 2018

    4.2
    A huge dissapointment
    • Leisure trip
    • Family with young children
    • Triple Room with Garden View
    • Stayed 2 nights

    Everything this hotel served us was disappointing. First, the receptionist wanted to throw us (family with a child age 3) out because ''they told booking that the hotel is overreserved''. After being pretty persistent and unpleasant they managed to find us a room. During that time the receptionist showed us that the hospitality is definitely not Hotel Demidoff's middle name. She was pretty rude, nonhelpful and acting like the problem isn't her. The room is old and needs new paint on the wall but it's clean (unusual towels though). isolation is quite poor, you can hear all the noises from other rooms during the night. The air conditioning isn't working. There's no wi fi in the room. Breakfast is really sad and disappointing for a 4star hotel. (photos in attachment). I have never seen that kind of dirt on the tables which nobody cleans and nothing to eat - a bunch of sweet breads, no decent ham or a yogurt, no fresh vegetables, very little fresh fruit. The glasses on the breakfast are plastic, no cutlery, no plates... I'm not sure if the hotel lacks of staff or what but some kind of inspection should definitely visit them. This is definitely a huge disgrace for a hotel. The indoor pool was closed, but the outdoor pool looks like a swamp . The whole hotel surroundings looks neglected. Everything I saw on the photos presented on booking.com turned out to be false. The infrastructure is not bad, this hotel could definitely have a potential but they obviously don't know how to derive it. The biggest lack is relationship with the customers.

    Location is good with its proximity to the city of Florence (if you travel by car)

    Stayed in May 2018

  • Reviewed: 16 April 2018

    7.1
    The food was amazing, Irene at the reception went above and...
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The fact that the first room the hotel gave us didnt have the safe nailed to the wall, and that they did not have a 24 hour open kitchen, as well as the indoor heated pool not beeing warm.

    The food was amazing, Irene at the reception went above and beyond to make sure we had an amazing time :) ; the room upgrade as well as the complimentary drink were a very nice gesture from the hotel, we plan on coming back!

    Stayed in April 2018

  • Reviewed: 16 October 2017

    6.7
    Disappointed because we only picked it due to the indoor heated pool that wasn’t heated.
    • With a pet
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    It was nice but out-dated and a lot of things were broken. The toilet paper dispenser for the bathroom was broken and it had a hard time flushing. When it did flush it was constantly running. The indoor pool was supposed to be heated but it was extremely cold and the jacuzzi part of the indoor pool was broken as well.

    The staff was very friendly and helpful. We arrived very late and their was a very friendly gentleman at the desk to check us in. He also told us more things about the area and he remembered us the next night.

    Stayed in October 2017

  • Reviewed: 18 August 2017

    5.8
    Terrible would never go back
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The verandah should have had a table and chairs. The breakfast was terrible I waited an hour for scrambled eggs i could not eat cause the were powdered and tasted disgusting. The restaurant was open from 8pm to 930pm only, this was a set menu and the food was premade and not nice, there was no option for any food other than chips and nuts from 10 to 8pm.

    The view

    Stayed in July 2017

  • Reviewed: 2 August 2017

    8.3
    Demidoff in new brilliance after renovation
    • Business trip
    • Solo traveller
    • Classic Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    I was really surprised because many things are renovated very well Also the pool and now there is a very nice outdoor swimmming area. Also therooms and bathrooms are new, comfortable and big Every romm has a nice terrazza The aircondition is well

    Stayed in August 2017

  • Reviewed: 24 July 2017

    10
    Fantastic quiet place in the hills over Firenze
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night

    Nice Pool and Terrasse with a nice view over the hills towards Firenze. The breakfast and the dinner were very nice. The service was spotless. If possible we would recommend to have the dinner there, first because of quality and setting and secondly there are not many places to eat around.

    Stayed in June 2017

  • Reviewed: 7 July 2017

    10
    The pool liked us verry much.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast was verry poor. They didn'n had vegetables and every day we've had the same food.

    The pool liked us verry much. The room was verry clean. The stuff from the restaurant is nice and helpfull.

    Stayed in July 2017

  • Reviewed: 2 July 2017

    5.4
    hotel staff was helpful and friendly
    • Business trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights

    these is the second time I were in these hotel and the last, first time a few years ago and it was nice and clean,father and I loved it, these time not so much to say the least.

    hotel staff was helpful and friendly

    Stayed in June 2017

  • Reviewed: 6 June 2017

    5.8
    Lovely place with potential, not yet there but could be good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Facilities not working or not correctly working. Isolated. Food options for evening restaurant - Basic !

    Potential of property and services that if improved it would be very good. Breakfast - was good variety and better when the staff got motivated

    Stayed in June 2017

  • Reviewed: 6 June 2017

    4.6
    Faulty Towers
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    dinner was terrible, I sent mine back. The shower ran out of hot water, air conditioning did not work and the room was 28 degC very hot I can best describe the Demidoff as " Faulty Towers" without John Cleese

    breakfast was good

    Stayed in June 2017

  • Reviewed: 31 May 2017

    8.3
    Swimming pool, the view, it will be better when outdoor pool...
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 3 nights

    Hotel very understaffed, e.g. receptionist (newly employed) was alone, had to attend to the bar as well. Restaurant had one waiter, we had to wait far too long for drinks, and for food. The staff did their best. Food of moderate quality but well cooked. Hotel has dropped markedly in standard since our last stay three years ago.

    Swimming pool, the view, it will be better when outdoor pool is finished.

    Stayed in May 2017

  • Reviewed: 31 October 2016

    5.0
    Wifi was very poor at least at the last floor, I only could...
    • Business trip
    • Solo traveller
    • Classic Double or Twin Room
    • Stayed 1 night

    Wifi was very poor at least at the last floor, I only could connect beeing in the main hall, once in the room it was impossible. Nice swimmingpool, nfortunately I couldn't use it, it was around 19.30 and it was already closed.

    Stayed in October 2016

  • Reviewed: 29 September 2018

    10
    Refreshing and peaceful
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Your staff were extremely polite, helpful and friendly. Stephan’s customer service was excellent. 11/10 Thanks for a wonderful time.

    Stayed in September 2018

  • Reviewed: 22 September 2018

    9.2
    Personal was helpful
    • Leisure trip
    • Family with young children
    • Triple Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast tabel is with room number , nobody told us

    Personal was helpful Parking good

    Stayed in September 2018

  • Reviewed: 20 September 2018

    8.3
    pleasant stay
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room with Terrace
    • Stayed 1 night

    very good value for money.

    Stayed in September 2018

  • Reviewed: 10 August 2018

    6.3
    Ok place to stay - could be better if restaurant improved
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Bad restaurant at the hotel - not value for money. Find another local restaurant to eat at e.g. Zocchi just a few km away

    Stayed in August 2018

  • Reviewed: 5 August 2018

    8.8
    Large bathroom with rain shower.
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 3 nights

    Could be more clean in some areas (f.i. inside pool).

    Large bathroom with rain shower. No noise Beautiful location on hill.

    Stayed in July 2018

  • Reviewed: 25 June 2018

    7.9
    Location is good stuff are humble, standard is acceptable
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was poor, Air conditioning wasn't good and we had a blockage in toilet.

    The staff was nice and rooms are good size.

    Stayed in June 2018

  • Reviewed: 18 June 2018

    8.3
    Beautifull location
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Location, outside poll

    Stayed in June 2018

  • Reviewed: 21 May 2018

    7.5
    OK for value
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Bed was uncomfortable, decor needs to be updated, towels are like sheets

    Views

    Stayed in May 2018

  • Reviewed: 1 August 2017

    10
    Great service, good breakfast, very comfortable room
    • Leisure trip
    • Group
    • Classic Double or Twin Room
    • Stayed 1 night

    Great service, good breakfast, very comfortable room

    Stayed in July 2017

  • Reviewed: 12 July 2017

    5.8
    The view was great
    • Leisure trip
    • Group
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No wifi in the rooms No boiler in the room No shuttle buses from the resort No entertainment facilities

    The view was great

    Stayed in July 2017

  • Reviewed: 2 May 2017

    10
    Woderfull view, net personal.
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Woderfull view, net personal.

    Stayed in May 2017

  • Reviewed: 21 April 2017

    8.8
    Clean and comfortable bed
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights

    Clean and comfortable bed Nice view Convenient Parking Good service

    Stayed in April 2017

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 35

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