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Reviews of Hotel Emma 2 stars

Via A. Pacinotti 20, Campo Di Marte, 50131 Florence, Italy

#301 of 384 hotels in Florence

Guests' Choice

Review score

Based on 57 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9

  • Location

    7.7

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.5

  • Free WiFi

    9.6

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Showing 1 - 22

  • Reviewed: 21 May 2018

    9.2
    Everything was beautiful & staff was amazing.
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Is a bit far away from all the sites. But it is walkable

    Everything was beautiful & staff was amazing. If you like having especially nice bathrooms and room decor, u will love this!!

    Stayed in May 2018

  • Reviewed: 4 July 2018

    9.6
    Free breakfast
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    on the second floor. no elevator.

    Free breakfast

    Stayed in July 2018

  • Reviewed: 30 June 2018

    9.6
    Would certinly recommend, great value and great rooms.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was great and rooms were stunning.

    Stayed in June 2018

  • Reviewed: 31 May 2018

    10
    Very hospitable personnel, good location (meaning that is...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very hospitable personnel, good location (meaning that is near to bus station) good breakfast ,very clean and nice decoration!!

    Stayed in May 2018

  • Reviewed: 28 April 2018

    10
    After renovation,clean,comfy,good interior colanoration...
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    After renovation,clean,comfy,good interior colanoration between antiques and modern

    Stayed in April 2018

  • Reviewed: 8 April 2018

    8.8
    Rooms are recently renovated, very clean hotel.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Rooms are recently renovated, very clean hotel.

    Stayed in April 2018

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 7 September 2015

    8.8
    Coffee was delicious!
    • Leisure trip
    • Family with older children

    Wifi is complicated to get each time you have to go through many steps to be connected. The hotel is a bit far from the city center though transport (Frequent buses) is available

    Coffee was delicious! Rooms clean helpful staff great air conditioning

  • Reviewed: 5 August 2015

    2.9
    Bedbug infestation!
    • Leisure trip
    • Solo traveller

    Bedbug infestation!! I had bites all over my arms and feet. (It's been a week and I still have the scars) I actually found at least 10 bedbugs on the bed and killed them but they kept appearing. I could not sleep after that. When I told reception the next morning they did not even apologise and said it was the first time they heard about this... Better to stay at a hostel than this place...

  • Reviewed: 6 July 2015

    5.8
    Beds we good.
    • Leisure trip
    • Couple

    Bathrooms smelled acidic, caustic. Switched rooms, and smell was almost as bad. Had to buy a plug in scent to mask smell. Otherwise the room 'looked' clean but that smell was something else... maybe the Florence pipes.

    Beds we good. Owners very nice and helpful. Bus was easy to take into town. Local restaurant better than the tourist stuff closer into town.

  • Reviewed: 23 June 2015

    8.8
    It's very nice place, close to the bus stop, the staff...
    • Leisure trip
    • Solo traveller

    A little bit small and the bathroom was outside the room, besides that everything was good.

    It's very nice place, close to the bus stop, the staff it was very helpful.

  • Reviewed: 16 June 2015

    9.2
    The room was nice, although the bed was a little too hard...
    • Leisure trip
    • Solo traveller

    The room was nice, although the bed was a little too hard for me. The staff was courteous and helpful. It's a very lovely hotel, although a bit far out from the centre.

  • Reviewed: 3 June 2015

    3.3
    They at least refunded our money.
    • Leisure trip
    • Couple

    Older hotel which was fine. Carpet did not look very good other than that appeared to be okay. Woke up in the morning to a dead bed bug where I had been laying and an alive one in the bed plus my blood all over the sheets. Also one in the bathroom which was probably on me too. Spoke to a customer who had a friend that was in the room the night before was told he had a rash which can happen when bit. They did not tell mgmt. They didn't see the bugs so they were not sure what had happened.

    They at least refunded our money.

  • Reviewed: 24 May 2016

    6.3
    Nice location
    • Leisure trip
    • Couple

    Bed, pillows, carpeting

    Nice location

  • Reviewed: 1 December 2015

    8.3
    Nice and helpful staff
    • Leisure trip
    • Solo traveller

    Nice and helpful staff

  • Reviewed: 5 October 2015

    7.1
    nice nearby restaurants
    • Business trip
    • Solo traveller

    more food options at breakfast could be nice

    nice nearby restaurants

  • Reviewed: 28 July 2015

    3.3
    It's like a hostel not a hotel.
    • Leisure trip
    • Couple

    It's like a hostel not a hotel. The worst hotel that I've ever stayed at.

  • Reviewed: 16 July 2015

    8.3
    The staff was really nice.
    • Leisure trip
    • Couple

    Taking stairs with our luggage to the second floor.

    The staff was really nice. Very good location and good breakfast to start the day.

  • Reviewed: 20 June 2015

    5.8
    I found 3 ticks in my bed in the middle of the night.
    • Business trip
    • Solo traveller

    I found 3 ticks in my bed in the middle of the night. They had already feasted on my blood and I couldn't sleep anymore.

  • Reviewed: 2 June 2015

    5.4
    They guy at the front desk was helpful but the property...
    • Leisure trip
    • Couple

    They guy at the front desk was helpful but the property itself was not very nice.

  • Reviewed: 24 May 2015

    8.3
    The walls are thin, so better hope you are sharing the...
    • Leisure trip
    • Solo traveller

    The walls are thin, so better hope you are sharing the hallway with proper noughbours.

  • Reviewed: 24 March 2015

    9.6
    Value for money, nice roof terrace, friendly and helpful...
    • Leisure trip
    • Couple

    Value for money, nice roof terrace, friendly and helpful staff. Good location.

  • Reviewed: 21 March 2015

    8.8
    Everything.
    • Business trip
    • Solo traveller

    Everything. Especially cozy and beautiful balcony where you can eat amazing breakfast and read & talk while seeing beautiful scenes of Florence.

There is 1 review without text. This impacts the overall review score.

Showing 1 - 22

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