Reviews of Hotel Martelli This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Via Panzani 8, Santa Maria Novella, 50123 Florence, Italy
#321 of 372 hotels in Florence
Guests' ChoiceReview Score
Based on 699 hotel reviews
7.5Score breakdown
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Cleanliness
7.9
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Comfort
7.8
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Location
9.6
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Facilities
7.3
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Staff
8.7
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Value for money
7.5
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Free WiFi
8.0
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Reviewed: April 17, 2024
Milen
United Kingdom13 Reviews2 helpful votes6.0“You pay for 3 stars and receive 2 . The stuf is friendly.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
There is a lot of mosquitoes coming in our room from somewhere even the windows were closed? We were horrible bitten multiple times. The air condition is ancient and very noisy. There isn’t soap & shampoo holder inside shower cabin. The breakfast is very poor ! Dry bread and croissants, no toaster . Hard to imagine worst breakfast than this for the money we have paid?!
Location
Stayed in April 2024
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Reviewed: April 15, 2024
Alicia
Belgium1 review6.0“Nice location”- • Business trip
- • Solo traveler
- • Classic Single Room
- • Stayed 3 nights
The Hotel is perfect for visiting Florence, well located and the staff is really friendly! The Breakfast met my expectations a mix of sweet and salty options.
Stayed in April 2024
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Reviewed: April 12, 2024
Kathleen
Canada12 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Sewer smell in room was not good
Clean and central
Stayed in April 2024
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Reviewed: April 9, 2024
Maria
United Kingdom57 Reviews6 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Close to train station. Clean and comfortable bed
Stayed in April 2024
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Reviewed: April 6, 2024
Amit
United Arab Emirates6 Reviews3 helpful votes8.0“Vintage property...value for Money”- • Leisure trip
- • Family with young children
- • Superior Triple Room
- • Stayed 3 nights
- • Submitted from a mobile device
2 lifts to change 1 lift is super small Not serving hot breakfast, chilled eggs were there...only cold snacks as breakfast. Went out 2 out of 3 days to have personal breakfast with family. Bathroom is small Shower fitting is very low quality
Big and most beautiful room. It literally felt like living In a Palace. Vintage property Very close to station and best location in Florence Value of money Super friendly staff
Stayed in April 2024
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Reviewed: April 5, 2024
Stephanie
United States of America4 Reviews2 helpful votes6.0“Far better options in the same neighborhood”- • Leisure trip
- • Family with young children
- • Classic Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Outdated
The location can’t be beat, but that about the only thing going for it. This property is run down and out of date and not in a charming old world way.
Stayed in March 2024
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Reviewed: April 4, 2024
Lizzie
United Kingdom10 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Lovely room- natural light and plenty of space. Comfortable bed and decent breakfast.
Stayed in April 2024
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Reviewed: April 4, 2024
Lea
United States of America4 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Classic Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
Bed and pillows were not great. I was there over a holiday weekend, so rates were high for value.
Location was close to train station and easy to get to. Staff agreed to change my room to one that was not on the main road ( too noisy). Bathroom was very small but updated. Breakfast was good.
Stayed in April 2024
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Reviewed: April 1, 2024
Eduardo
Portugal7 Reviews3 helpful votes7.0“Good hotel for a quick stay in the center of Florence”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 5 nights
The breakfast was a bit barebones, as you only had some basic cold cuts, cheese, bread & croissants, yogurt, milk, cereal and canned fruit to go along. Some cakes too and juices too. Don't go expecting a great breakfast for the price. The coffee was freshly made though. Also, the staff asks for guests to return the keys every time you go out - a very old practice by Hotel Standards - but this is to be expected because we're talking about real keys (no keycards).
The Hotel is very well located. It is an old palace converted into an Hotel, so you can expect a going through a lot of corridors and about 2 lifts just to get to your room. But the rooms are comfortable and the bathroom was spotless! The staff was really nice and helpful! The hotel is beautiful. If you're visiting Florence for its history as it makes you feel part of it as breakfast takes place in a stately room.
Stayed in March 2024
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Reviewed: March 30, 2024
Bradford
United Kingdom46 Reviews9 helpful votes8.0“Great city centre location”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 6 nights
Everything wsa fine.
Everything worked fine. Staff was helpful.
Stayed in March 2024
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Reviewed: March 26, 2024
Aija
United Kingdom10 Reviews3 helpful votes9.0“Great place to stay”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 8 nights
- • Submitted from a mobile device
N/A
Location.
Stayed in March 2024
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Reviewed: March 25, 2024
Alessandra
Brazil12 Reviews1 helpful vote9.0“Hotel Martelli is an excellent option when at Firenze.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
The location is perfect, because is very near the train station. Our room is very big and soft, besides it's very quiet room, the bed is comfortable and wide. But the breakfast exceeded the expectations... lots of options and all very good.
Stayed in March 2024
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Reviewed: March 25, 2024
Theresa
United Kingdom7 Reviews7.0“Convenient, quirky, very friendly little hotel...lots of character. Really good value”- • Leisure trip
- • Group
- • Classic Single Room
- • Stayed 4 nights
Sorry don't like blankets. Some bathrooms are old, tiny and awkward BUT worth that for having a bidet
Location, breakfast, so lovely to have fruit! When I changed the room to a quieter one, was very happy. Avoid rooms at the front.
Stayed in March 2024
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Reviewed: January 19, 2024
Tess
Philippines31 Reviews5 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 3 nights
None that I can remember
The hotel is only a few meters from the Santa Maria Novella train station and within walking distance to all the main attractions we visited. There were lots of restaurants, leather shops, boutiques and supermarkets within the area. The staff were helpful and accommodating. Breakfast was good.
Stayed in December 2023
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Reviewed: January 11, 2024
Rajiv
India11 Reviews1 helpful vote6.0“VALUE FOR MONEY”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 2 nights
OLD BUILDING
LOCATION WAS VERY CENTRAL
Stayed in October 2023
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Reviewed: January 3, 2024
Laura
Finland3 Reviews1 helpful vote8.0“Very good, great people!”- • Leisure trip
- • Family with young children
- • Classic Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The use of too high heating. Everywhere inside the hotel the heating was at the top, thinking also about the impact on the environment and how it effects a good sleeping and the air we breathe (dryness) - we think the temperature should be kept at 18-20* maximum, thanks.
Superfriendly staff and excellent breakfast
Stayed in January 2024
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Reviewed: December 28, 2023
Giuliana
Portugal5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Classic Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Unfortunately there was mold in the shower and the hair dryer was not working
The staff was very available and took into account my personal requests. Moreover, the bed was very comfy
Stayed in December 2023
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Reviewed: December 23, 2023
Angelia
United States of America5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Classic Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Close to many things and a public parking close by. The interior needs a makeover but it’s a nice property l. The breakfast is wonderful. Unfortunately every time you leave, you have to leave the key with the front desk. It’s inconvenient at times.
Stayed in December 2023
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Reviewed: December 18, 2023
Pauline
Australia25 Reviews2 helpful votes7.0“Great location”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
bathroom too small rabbit warren to navigate, to your room what we thought was a double bed was actually two singles pushed together. One side was missing slats, which made it totally uncomfortable to sleep.
Great location
Stayed in December 2023
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Reviewed: December 17, 2023
Buttigieg
Malta1 review8.0Very Good- • Couple
- • Classic Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
The services
Stayed in December 2023
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Reviewed: December 14, 2023
Deon
New Zealand5 Reviews2 helpful votes6.0“Great location close to train station”- • Leisure trip
- • Couple
- • Classic Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom dated and taps were very difficult to turn. Hair on bathroom floor from previous people. Bed was very uncomfortable. Two beds pushed together, but one was higher than the others and we rolled to the middle.
Location and friendly staff
Stayed in December 2023
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Reviewed: December 13, 2023
Lokesh
Netherlands12 Reviews2 helpful votes7.0“Very old palace converted into a hotel. Good experience but with quirks that come with old buidling.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
Room was not very well maintained. Bed not very comfortable.
Hotel is a very old converted palace! Nice vibe and functional. Breakfast was good with some warm options.
Stayed in December 2023
-
Reviewed: November 29, 2023
Liudmyla
Poland1 review9.0“Super place to stay for a few days in Florence”- • Business trip
- • Group
- • Classic Twin Room
- • Stayed 3 nights
The acoustics are not very good - you can hear someone walking down the corridor. When trying to fall asleep, it is a little disturbing
Very interesting antique decoration of the hotel. Very atmospheric) Excellent location - in the very center of the historical part of the city. Incredibly friendly staff
Stayed in November 2023
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Reviewed: November 25, 2023
Débora
Brazil19 Reviews6 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast had no fruit. Just one sliced pineapple that was not enough for so many guests. Breakfast could have more fruits and salty options.
Employees really kind, gentle, simpathethic! They re all so great
Stayed in November 2023
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