Via Panzani 8, Santa Maria Novella, 50123 Florence, Italy
#318 of 369 hotels in Florence
Guests' ChoiceBased on 672 hotel reviews
7.6Cleanliness
7.9
Comfort
7.8
Location
9.6
Facilities
7.3
Staff
8.7
Value for money
7.5
Free WiFi
8.0
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End of dialog contentReviewed: March 26, 2024
Aija
United KingdomN/A
Location.
Stayed in March 2024
Reviewed: March 25, 2024
Alessandra
BrazilThe location is perfect, because is very near the train station. Our room is very big and soft, besides it's very quiet room, the bed is comfortable and wide. But the breakfast exceeded the expectations... lots of options and all very good.
Stayed in March 2024
Reviewed: March 25, 2024
Theresa
United KingdomSorry don't like blankets. Some bathrooms are old, tiny and awkward BUT worth that for having a bidet
Location, breakfast, so lovely to have fruit! When I changed the room to a quieter one, was very happy. Avoid rooms at the front.
Stayed in March 2024
Reviewed: January 19, 2024
Tess
PhilippinesNone that I can remember
The hotel is only a few meters from the Santa Maria Novella train station and within walking distance to all the main attractions we visited. There were lots of restaurants, leather shops, boutiques and supermarkets within the area. The staff were helpful and accommodating. Breakfast was good.
Stayed in December 2023
Reviewed: January 3, 2024
Laura
FinlandThe use of too high heating. Everywhere inside the hotel the heating was at the top, thinking also about the impact on the environment and how it effects a good sleeping and the air we breathe (dryness) - we think the temperature should be kept at 18-20* maximum, thanks.
Superfriendly staff and excellent breakfast
Stayed in January 2024
Reviewed: December 28, 2023
Giuliana
PortugalUnfortunately there was mold in the shower and the hair dryer was not working
The staff was very available and took into account my personal requests. Moreover, the bed was very comfy
Stayed in December 2023
Reviewed: December 23, 2023
Angelia
United States of AmericaClose to many things and a public parking close by. The interior needs a makeover but it’s a nice property l. The breakfast is wonderful. Unfortunately every time you leave, you have to leave the key with the front desk. It’s inconvenient at times.
Stayed in December 2023
Reviewed: December 18, 2023
Pauline
Australiabathroom too small rabbit warren to navigate, to your room what we thought was a double bed was actually two singles pushed together. One side was missing slats, which made it totally uncomfortable to sleep.
Great location
Stayed in December 2023
Reviewed: December 17, 2023
Buttigieg
MaltaThe services
Stayed in December 2023
Reviewed: December 13, 2023
Lokesh
NetherlandsRoom was not very well maintained. Bed not very comfortable.
Hotel is a very old converted palace! Nice vibe and functional. Breakfast was good with some warm options.
Stayed in December 2023
Reviewed: November 29, 2023
Liudmyla
PolandThe acoustics are not very good - you can hear someone walking down the corridor. When trying to fall asleep, it is a little disturbing
Very interesting antique decoration of the hotel. Very atmospheric) Excellent location - in the very center of the historical part of the city. Incredibly friendly staff
Stayed in November 2023
Reviewed: November 25, 2023
Débora
BrazilBreakfast had no fruit. Just one sliced pineapple that was not enough for so many guests. Breakfast could have more fruits and salty options.
Employees really kind, gentle, simpathethic! They re all so great
Stayed in November 2023
Reviewed: November 23, 2023
Keiron
United KingdomNothing all good here
Nice big clean rooms, tidy, comfy bed, fab breakfast, nice helpful staff, great location, nice price.
Stayed in November 2023
Reviewed: November 19, 2023
Matjaz
SloveniaPlastic cups for juice for breakfast.
Location in the City center.
Stayed in November 2023
Reviewed: November 18, 2023
Alves
PortugalThe bed was great, very confortable and not noisy! Loved the renaissence vibe of the hotel. Great location! The breakfast didnt have alot of variety, but had enough tasty options.
Stayed in November 2023
Reviewed: November 13, 2023
Liz
United KingdomIncessant noise from the street outside made it impossible to have the window open. No fan available, room became very warm and airless. The mosquitoes were very hungry and we came home with many bites.
Helpful and friendly staff. Really comfortable beds. Excellent bathroom facilities.
Stayed in November 2023
Reviewed: November 11, 2023
Patricia
CanadaThe shower which was in a little bathtub was a little awkward
Good location. Breakfast was great. Only problem was the bathroom. The shower was a little awkward.
Stayed in November 2023
Reviewed: November 4, 2023
Filipe
PortugalBreakfast could be more varied, rooftop was disappointing
Amazing location, super nice and helpful staff, kitschy mood
Stayed in August 2023
Reviewed: October 26, 2023
Ian
CanadaAll good
Great location
Stayed in October 2023
Reviewed: October 26, 2023
Tamara
United States of AmericaVery odd and rambling layout
Great location
Stayed in October 2023
Reviewed: October 26, 2023
Madeleine
United States of AmericaRoom far from entrance.
Location
Stayed in October 2023
Reviewed: October 25, 2023
Boris
United States of AmericaNot worth to have breakfast, unfriendly service, but location of the hotel is great.
Very good location
Stayed in October 2023
Reviewed: October 23, 2023
Gaye
AustraliaNot much to not like. We did have a problem with mosquitoes in our room, which was a little annoying. But overall the stay was excellent.
Location is excellent, easy walk to station & lots of local restaurants & sites
Stayed in October 2023
Reviewed: October 18, 2023
Dimitris
GreecePoor breakfast and problematic plumbing. Also, the staff insisted on paying upon arrival.
Great location and picturesque hotel!
Stayed in October 2023
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