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Reviews of Hotel Pienzenau Am Schlosspark 4 stars

Via Pienzenau 1, 39012 Merano, Italy

#9 of 62 hotels in Merano

Guests' Choice

Review score

Based on 175 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.5

  • Location

    8.9

  • Facilities

    9.3

  • Staff

    9.7

  • Value for money

    8.6

  • Free WiFi

    9.6

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Showing 1 - 24

  • Reviewed: 12 June 2018

    9.2
    A superb hotel but of course expensive.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 10 nights

    The room needed pictures on the walls and coloured table cloths or runners to contrast the white furniture. The dinner menu was not to our taste, however, many diners appeared content.

    Ever helpful staff, friendly and smiling. Room with comfortable beds and armchairs and a good balcony. Coffee on the terrace. A nicely kept garden. A good position close to the Trauttmansdorff Gardens.

    Stayed in May 2018

  • Reviewed: 12 August 2017

    8.8
    A very nice room, very kind staff, good food (breakfast and...
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 4 nights

    We stayed in the hotel in a few days with very hot weather. It was a pity that the hotel doesn't have airconditioning. However, most of the time this will not be a problem, since it's not a hotel with rooms where the heat 'sticks'. You can sleep with the windows of your room wide open (no outside noise) and your room will cool down quickly.

    A very nice room, very kind staff, good food (breakfast and diner), beautiful garden and nice swimming pool. All in all a hotel with a very good atmosphere.

    Stayed in August 2017

  • Reviewed: 18 July 2017

    9.6
    Very charming and comfortable. Close to 5 star hotel!
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Could have needed air condition mid summer.

    Very close to 5 star quality. Excellent breakfast, very serviceminded and personal family run hotel. Spa, pools and terrace - all very nice. Comfortable rooms, although no air condition.

    Stayed in June 2017

  • Reviewed: 24 October 2016

    10
    A top 10 - for many reasons!
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 2 nights

    Would have stayed longer. Will definitely go back and recommend to friends.

    A terrific, family run hotel. What we liked: Staff were excellent, accommodating, provided great suggestions, took time to talk with us about nearby attractions. 2 - the room. We stayed for 5 nights (originally booked for only 3 nights). Room was decorated very nicely, was comfortable and bathroom was nice sized. Siting areas around hotel. There were many siting areas within and outside on the hotel property. The siting area on the roof was my favorite as it provided great views and a surrounding rose garden. Other pluses: Restaurant food quality and wine options were terrific; spa area and gym were well done; free parking on site; hotel located within 1 block of bus stop; hotel located adjacent to walking trail to town and elsewhere; bikes available on site.

    Stayed in September 2016

  • Reviewed: 2 September 2018

    9.2
    The staff were incredibly friendly and helpful
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    The staff were incredibly friendly and helpful Nothing was too much trouble Beds very comfortable

    Stayed in September 2018

  • Reviewed: 23 August 2018

    9.2
    very nice place
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 4 nights

    very nice place

    Stayed in August 2018

  • Reviewed: 9 November 2017

    8.8
    location, very quiet and wonderful view
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    Not so easy to find arriving by car

    location, very quiet and wonderful view

    Stayed in October 2017

  • Reviewed: 15 October 2017

    10
    Everything
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in October 2017

  • Reviewed: 31 August 2017

    10
    A lovely relaxing hotel in a great location and gorgeous...
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 4 nights

    A lovely relaxing hotel in a great location and gorgeous food. What more could you ask for?

    Stayed in August 2017

  • Reviewed: 20 July 2017

    10
    Fantastic!
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 2 nights

    Our stay was perfect: the staff, breakfast, dinner, the room - everything!

    Stayed in June 2017

  • Reviewed: 20 October 2016

    10
    Service was outstanding as were breakfast and dinner.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights

    Service was outstanding as were breakfast and dinner.

    Stayed in September 2016

  • Reviewed: 2 October 2016

    10
    Clean and comfortable.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Well run family owned facility.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 April 2016

    9.2
    We liked the service of the staff and the owners so much.
    • Leisure trip
    • Couple

    The rooms have no air conditioners, but for some people it would not be a problem because of the good weather.

    We liked the service of the staff and the owners so much. We were spending our honeymoon and they upgrade our room for free. Quite atmosphere for those who are seeking for romance.

  • Reviewed: 8 October 2015

    8.3
    Location was perfect - close to the town but also good to...
    • Leisure trip
    • Family with young children

    They are not happy if you do not dine in their own restaurant, Except of the pools there is not much for little kids

    Location was perfect - close to the town but also good to start hiking right there; having a drink on the roof patio with a view over Meran and the valley was just great

  • Reviewed: 1 October 2015

    9.6
    The staff went out of their way to make us comfortable.
    • Leisure trip
    • Couple

    The staff went out of their way to make us comfortable. Our first visit to this region and felt right at home with lodging accomodations and helpfulness of staff. Each of the staff spoke to us in English, knew our room number, etc. very good with details. I can highly recommend!

  • Reviewed: 29 September 2015

    10
    We were made to feel very welcome - the owners and staff...
    • Leisure trip
    • Couple

    We were made to feel very welcome - the owners and staff were friendly and gave good service. The hotel facilities are excellent - wonderful roof terrace with mountain views, 2 pools, sauna & steam room, and lovely dining room and cosy lounge. The food was well prepared and tasty - we eat in every evening as did many other guests. Our room was spacious and the bed very comfy. We hope to return one day, and would recommend this hotel highly.

  • Reviewed: 16 August 2015

    6.7
    Lovely room, lovely location, lovely balcony.
    • Leisure trip
    • Couple

    Unfortunately, we were just over the restaurant with the noise and the smoke coming into our room until close to eleven. We were told there was nothing they could do about the guests on the patio smoking and being noisy. The problem was that the hotel has no a/c and it was too hot to close the windows. At over 200 euros a night, we expected better. Also the waiters at dinner in the restaurant were offhand and the meal dull.

    Lovely room, lovely location, lovely balcony. We really did think our room was attractive. Breakfast on the patio was nice.

  • Reviewed: 13 August 2015

    10
    Our bedroom was lovely, airy and comfortable with a decent...
    • Leisure trip
    • Family with older children

    It feels a little hedged in by other buildings - shame.

    Our bedroom was lovely, airy and comfortable with a decent sized balcony. Nicely decorated. The staff were very friendly and polite - really they get it just right here - well done! The pool was small but sweet with comfy loungers and chairs. Breakfast perfect.

  • Reviewed: 8 July 2015

    10
    This hotel is excellent in every respect.
    • Leisure trip
    • Couple

    nothing.

    This hotel is excellent in every respect. It is situated in the residential part of Merano on the Sissi Weg which is a walking path running between Trautmansdorff castle and the centre of Merano . The hotel has a pretty garden and a lovely spa with indoor and outdoor pool. Views of the mountains are lovely and the area is quiet .We had not booked half board but ended up having more than one very nice dinner on the hotel's outdoor terrace-half board is an excellent value option which we will take next time. Breakfast is particularly good and can also be taken on the terrace.

  • Reviewed: 30 June 2015

    9.6
    Un weekend improvvisato si è traformato in una rigenerante...
    • Leisure trip
    • Group

    Un weekend improvvisato si è traformato in una rigenerante vacanza. L'hotel , o meglio la "casa" è situata in una posizione meravigliosa ed è gestito da uno staff eccellente Arredi , SPA e cibo superbi

  • Reviewed: 28 September 2015

    8.8
    Very comfortable and spacious rooms
    • Leisure trip
    • Couple

    Very comfortable and spacious rooms Fabulous breakfast. Enjoyed indoor and outdoor pools!

  • Reviewed: 6 September 2015

    9.2
    Very friendly stuff-:)
    • Leisure trip
    • Family with young children

    Very friendly stuff-:)

  • Reviewed: 31 July 2015

    9.2
    that I had to leave
    • Leisure trip
    • Solo traveller

    that I had to leave

  • Reviewed: 18 July 2015

    10
    Liked everything, location, staff, quality
    • Leisure trip
    • Couple

    Nothing

    Liked everything, location, staff, quality

There are also 3 reviews without text. These impact the overall review score.

Showing 1 - 24

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