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Reviews of Eight Hotel Portofino 5 stars

Via Del Fondaco 11, 16034 Portofino, Italy

#8 of 30 hotels in Portofino

Guests' Choice

Review score

Based on 108 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.2

  • Staff

    9.5

  • Value for money

    7.1

  • Free WiFi

    8.9

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Showing 1 - 40

  • Reviewed: 8 October 2018

    9.2
    Very pleasant stay, I would come back
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night

    Some very small details that would be completely insignificant in lower category hotels but possibly assuming importance in a 5 stars luxury one. The choice of drinks and food in the mini-bar is possibly more limited than other hotels of the same level, no tea or coffee in the room (though I'm pretty sure the room service was excellent). One of the handler in the wardrobe was broken and fell down while tried to open the door.

    Excellent location (few minutes walking from the port of Portofino). The staff was extremely kind and welcomed us with a complementary drink while they registered our passports. We booked a superior room but they upgraded us to a junior suite, which was very welcome and unexpected. The hotel has a beautiful rooftop garden with a Jacuzzi, which is very a very special place to relax and have a drink peacefully, far from the crowd of tourists.

    Stayed in October 2018

  • Reviewed: 5 August 2018

    9.2
    Beautiful hotel, perfect location, wonderful rooms and friendly staff.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Perfect location to access everything you need in Portofino. Excellent staff, extremely helpful and accommodating. Lovely hotel with excellent facilities as expected from a boutique hotel. Excellent breakfast too.

    Stayed in July 2018

  • Reviewed: 12 July 2018

    10
    We checked in at 10:30pm and the staffs parked our car and...
    • Leisure trip
    • Family with young children
    • Junior Suite (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    None

    We checked in at 10:30pm and the staffs parked our car and help with luggage and check in. Even recommend a great restaurant for our late dinner. We checked out the next day and the staff let our children use the spa for shower after swimming at the beach. Great service and we enjoy our stay very much!

    Stayed in July 2018

  • Reviewed: 4 June 2018

    9.6
    Excellent hotel and staff.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Important: it has parking and no car can get inside the city without a place in the only garage in town. Ricardo from the reception desk makes a huge difference in the hotel since he is very helpful and aware of everything from the moment we enter until we check out. I also loved the quality of the bathroom amenities( Bulgari). The breakfast was very rounded trying to please several interests and accompanied of top quality patisserie. Rooms and bathrooms with clear colors and very smooth to the skin cotton sheets and pillowcase. Definetely a hotel to return.

    Stayed in June 2018

  • Reviewed: 29 May 2018

    6.7
    Expensive. All style but no substance!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Leaking shower screen so mopping the bathroom required not what we paid for and lack of amenities and facilities. No outlook from hotel or garden. Music in garden played one track (Barry White) on loop. Complimentary water and coffee in the room missing touch.

    Good location for bars and restaurants. Stylish design of the hotel

    Stayed in May 2018

  • Reviewed: 13 November 2017

    10
    Absolutely fantastic, excellent hotel, beautiful location.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing!

    Excellent service all round. Very helpful staff. Excellent service from the breakfast chef (she made a special nut free chocolate cake for our daughter each morning). Nothing was too much trouble, very attentive and made our short stay very pleasurable.

    Stayed in November 2017

  • Reviewed: 3 October 2017

    9.6
    Excellent Staff and very accommodating and go the extra mile...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    Breakfast could have been more extensive for a member of the Best Small Hotels of the World

    Excellent Staff and very accommodating and go the extra mile to ensure customer comfort .

    Stayed in October 2017

  • Reviewed: 18 September 2017

    9.2
    Great place to stay in Portofino
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 1 night

    Photos of the rooms are somehow misleading. I chose the room according to the photos but our first room wasn't the room I saw on booking.com. However the staff showed us three different rooms immediately and we chose one of them.

    The location of the hotel in Portofino is excellent. It is small but luxurious hotel. Our room was big enough and well decorated. The staff was helpful and nice. They recommended us where to go in Portofino and two restaurants and both restaurants were great. The breakfast was absolutely amazing. Price of the hotel is expensive but it is a luxurious hotel located in Portofino.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    9.2
    Excellent location and service, well-designed rooms, good...
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    Wish it cost less but that's Portofino

    Excellent location and service, well-designed rooms, good breakfasts and comfortable bed. Will definitely stay here again when in Portofino

    Stayed in July 2017

  • Reviewed: 29 June 2017

    7.5
    The staff was absolutely flawless.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Price is too high for the size of the room and the facility in general. The bed is so close to the wall that there's almost no space to walk to the side of the bed. The Jacuzzi isn't well kept. The garden needs to be sprayed with bug spray as infested with mosquitos. No fitness room or association with a local gym. There's an abs bench but it's uncovered so you can't really work out. Also the covers were thrown on the chairs and not put away.

    The staff was absolutely flawless. Breakfast was delicious. The hotel location is rather convenient.

    Stayed in June 2017

  • Reviewed: 9 June 2017

    9.6
    Lovely hotel, perfect location and staff all exceptional.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    We actually stayed at the Eight hotel Paraggi on the beach as I thought I booked that one and then discovered Id booked the one up in Portofino. As my husband had just had an operation and was a little immobile, the beach one was much better for us and the hotel manager and all staff complete superstars in switching us over with no fuss or difficulty. The hotel on the beach is perfectly located for site seeing or chilling on the beach with a sweet little beach club. The hotel are always endlessly happy to shuttle you up to Portofino a mere few minutes away. The Eight restaurant on the beach is superb, actually the best we ate in anywhere and much better than Splendid Terrace which we also at for almost double the price, although the views are beautiful. But most of all the staff and customer service in this hotel are second to none. A pleasure to stay there and Id definitely choose this hotel over any in the area including the Splendido even I was prepared to pay the price there.

    Stayed in June 2017

  • Reviewed: 19 May 2017

    9.2
    The room was lovely, the bathroom was huge!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Nothing, it was all good

    The room was lovely, the bathroom was huge! The location was excellent, just a short walk to the harbour. Loved this hotel and Portofino.

    Stayed in May 2017

  • Reviewed: 30 October 2016

    10
    A perfect venue to celebrate our 10th Wedding Anniversary, very romantic! A definite recommend!! x
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Body products updated in room every day. Steam shower in room. Clean bedding & room Friendly room service A very romantic hotel in a prefect location!

    Stayed in October 2016

  • Reviewed: 10 October 2018

    10
    The location is amazing , the staff are very gentle and...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is amazing , the staff are very gentle and polite and helpful , the service is very good. Worth hell more of visits

    Stayed in October 2018

  • Reviewed: 3 September 2018

    5.0
    Like the resort false and a rip-off
    • Leisure trip
    • Family with young children
    • Junior Suite (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    No view they must give stars out for fun over priced

    Stayed in September 2018

  • Reviewed: 10 July 2018

    10
    A true pleasure
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful property coupled with incredible service.

    Stayed in July 2018

  • Reviewed: 30 April 2018

    10
    Perfect
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice welcome

    Stayed in April 2018

  • Reviewed: 6 September 2017

    9.2
    Very nice hotel!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    There is no bar where we can have a drink at the hotel.

    Very nice hotel! A bit pricey for the facilities and the room itself.

    Stayed in September 2017

  • Reviewed: 23 April 2017

    10
    Saw staff cleaning the hotel facilities day and night.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Saw staff cleaning the hotel facilities day and night. Rooms the same. Very practical and tasty breakfast in particular.

    Stayed in April 2017

  • Reviewed: 13 April 2017

    7.9
    Great hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Non

    Everything

    Stayed in April 2017

  • Reviewed: 28 November 2016

    9.2
    An absolutely perfect very short stay. Will definitely return.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Bar closed, but it was off-season so ok

    Staff was great and room was great. Breakfast room service was spectacular.

    Stayed in November 2016

  • Reviewed: 20 October 2016

    7.1
    quiet location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    very cramped bedroom and bathroom, certainly given the room rate.

    quiet location

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 May 2016

    10
    Great location.
    • Leisure trip
    • Couple

    Nothing!

    Great location. Very attentive staff. Beautiful setting with peaceful garden that is also very walkable to the center of Portifino. Their sister 8Hotel has a wonderful dining facility and beautiful beach available by shuttle.

  • Reviewed: 30 March 2016

    10
    The staff was extraordinarily supportive.
    • Leisure trip
    • Couple

    There are no views of the water from the Portofino property.

    The staff was extraordinarily supportive. I drove my car and brought along my bicycle. They took care of everything, storing my bike, parking the car, driving us when we asked in the hotel van. They helped us with reservations, remembered all the details of each conversation, really a treat. In addition, the hotel, the room, the breakfast were all superb.

  • Reviewed: 24 September 2015

    5.8
    the proximity to the center, the friendly & efficient...
    • Leisure trip
    • Couple

    Too small rooms. Misleading photos of facility and rooms. Too expensive for the comfort and the facility

    the proximity to the center, the friendly & efficient staff

  • Reviewed: 20 August 2015

    9.2
    Very good attention of the staff always ready to help and...
    • Leisure trip
    • Couple

    We were missing a view!

    Very good attention of the staff always ready to help and make you life easy! very comfortable room with a lot of important details

  • Reviewed: 9 August 2015

    7.5
    Friendly staff.
    • Leisure trip
    • Couple

    Although breakfast was included it was a simple one and they charged extra for items such as omelette. Reception did not know about local events so we missed an amazing opera competition in the harbor. Extremely small rooms.

    Friendly staff.

  • Reviewed: 13 July 2015

    9.2
    Great position to visit Portofino.
    • Leisure trip
    • Couple

    Portofino is expensive and so is this hotel. Providing you have that expectation you will not be disappointed.

    Great position to visit Portofino. Excellent staff.

  • Reviewed: 9 July 2015

    9.6
    Superb service with a smile ALL THE TIME, reasonably priced
    • Leisure trip
    • Couple

    Maybe the breakfast buffet could have freshly squeezed juices instead of preserved, otherwise "top class all round"

    Superb service with a smile ALL THE TIME, reasonably priced

  • Reviewed: 31 May 2015

    10
    Loved the ambiance of the hotel , friendly service and sheer...
    • Leisure trip
    • Couple

    Our A/c was broke - but repaired quickly Matter was handled professionally

    Loved the ambiance of the hotel , friendly service and sheer elegance of this hotel

  • Reviewed: 4 October 2015

    10
    Fantastic
    • Leisure trip
    • Couple

    Fantastic

  • Reviewed: 18 August 2015

    9.6
    it was a very nice hotel, comfortable, with a Jacuzzi in the...
    • Leisure trip
    • Family with older children

    it was a very nice hotel, comfortable, with a Jacuzzi in the garden adjacent only to the room, very romantic place

  • Reviewed: 18 August 2015

    10
    Loved the location, the staff, the place, the food, the wine.
    • Leisure trip
    • Family with young children

    Loved the location, the staff, the place, the food, the wine. Lovely individual hotel. Would recommend and stay there again...

  • Reviewed: 13 August 2015

    8.3
    the staff were very kind and very helpful
    • Leisure trip
    • Family with young children

    nothing

    the staff were very kind and very helpful

  • Reviewed: 11 August 2015

    9.2
    The helpfulness of the staff
    • Leisure trip
    • Couple

    breakfast was average

    The helpfulness of the staff

  • Reviewed: 7 August 2015

    9.6
    very friendly staff and super location
    • Leisure trip
    • Family with older children

    very friendly staff and super location a small, but stylish and comfortable hotel

  • Reviewed: 2 August 2015

    8.8
    The design of the hotel and the rooms, the staff are really...
    • Leisure trip
    • Couple

    The design of the hotel and the rooms, the staff are really nice and helpful. Location is great.

  • Reviewed: 17 June 2015

    9.6
    The Staff were excellent.
    • Leisure trip
    • Couple

    Nothing

    The Staff were excellent. They went out of there way on every occasion to help us

  • Reviewed: 12 June 2015

    10
    Very helpful staff and convenient parking.
    • Leisure trip
    • Couple

    Very helpful staff and convenient parking.

  • Reviewed: 30 May 2015

    9.2
    Breakfast, staff .
    • Leisure trip
    • Couple

    Breakfast, staff .. Location location location !!

There are also 25 reviews without text. These impact the overall review score.

Showing 1 - 40

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