Via dei Fossi 27, Santa Maria Novella, 50123 Florence, Italy
#258 of 372 hotels in Florence
Guests' ChoiceBased on 241 hotel reviews
8.0Cleanliness
8.5
Comfort
8.3
Location
9.6
Facilities
7.9
Staff
9.2
Value for money
8.1
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: March 11, 2024
Elizaveta
DenmarkThe mattress was very soft. But this is just a matter of taste.
The location is just excellent. The hotel is clean and comfortable. The room is big. The staff is friendly and helpful.
Stayed in March 2024
Reviewed: January 6, 2024
Alsowaihil
KuwaitThe location and cleanliness was good comparing to the value paid. The staff were really helpful and they answered all my questions, made reservations like train, asked about trips. The staff were so cooperative. I liked it and will come again for sure
Stayed in January 2024
Reviewed: January 5, 2024
Maria
GreecePerfect location
Stayed in January 2024
Reviewed: November 9, 2023
Ngaire
AustraliaGreat location with friendly staff. Very good breakfast.
Stayed in September 2023
Reviewed: November 2, 2023
Alexandru
RomaniaThe cleaning ladies were very noisy when cleaning the rooms
Very nice and helpful staff
Stayed in September 2023
Reviewed: October 23, 2023
Yong
South KoreaThere is no elevator from the lobby to the first floor.
The location was perfect. Everywhere is very close.
Stayed in October 2023
Reviewed: October 21, 2023
Joan
IrelandGreat location! Easy check-in. Very clean.
Stayed in October 2023
Reviewed: October 14, 2023
Nelson
UruguayWiFi didn't work in my room (106). After validating with front door, saw the problem being the hotspot located behind the elevator, which was on front sight of my room. Probably the only with this problem in the floor. Also the noise from the breakfast area was really bad starting at 7am: slamming doors, dishes clashing, chair movement, etc. Worst day was the fire or smoke alarm activated two times in 5 minutes at 7am, probably from the kitchen too. Breakfast included but very basic.
Location is great, next to the train station and close to all the great attractions. Big room and bathroom. Friendly staff. Clean room. Good isolation from street noise despite being busy until late every night. Reasonable price compared with hotels around.
Stayed in October 2023
Reviewed: October 11, 2023
Hana
BelgiumNoise from the street
Location
Stayed in October 2023
Reviewed: October 8, 2023
Jennifer
United States of AmericaLarge room, authentic feel, and nice people andb breakfast,!
Stayed in October 2023
Reviewed: September 30, 2023
Peter
United KingdomN/a
Central, small and attention to detail
Stayed in September 2023
Reviewed: September 16, 2023
Katherine
United States of AmericaBest location. Near to all major sites and the river. Breakfast was very good with many options. Staff were polite and helpful.
Stayed in September 2023
Reviewed: September 7, 2023
Arguile
United KingdomNothing - it was up to 3 star standard
Position and staff
Stayed in September 2023
Reviewed: September 7, 2023
Kati
FinlandPrice could have been bit cheaper. Hotel is good but not that good. There was a big crockcroach in bathroom.
Great breakfast. Wide buffet with croissants, coffee, cereals, fruits, yoghurt and so on. Comfortable bed. Wifi works. Nice location. Not far from train station. Near city center, but located on small street, so it is not noisy. There is grogery shop next to hotel and also restaurants nearby. Air condition works. It is not too hot and not cold either. There is a water automate and you can fill your bottle there, so no need to buy plactic bottles and carry them to hotel.
Stayed in August 2023
Reviewed: August 30, 2023
Jillianne
United KingdomAir conditioning wasn’t working for 1 day.
Breakfast was good and always fresh, however, always the same everyday.
Stayed in August 2023
Reviewed: August 29, 2023
Francisco
ArgentinaThe price is a bit expensive.
Breakfast was very good.
Stayed in August 2023
Reviewed: August 20, 2023
Miranda
United KingdomNothing
Modern, clean , functional great location Lush showers
Stayed in August 2023
Reviewed: July 8, 2023
Douglas
BrazilNiente
There s a water Fontain at the.lobby , wich is very.useful n healthy for.everybody, as the.heat.at Firenze was remarkable.. tks.for.the.hospitality, my friends !!!
Stayed in July 2023
Reviewed: June 27, 2023
Ana
PhilippinesBed too soft Drain in shower not working properly Bathroom too tiny
Location
Stayed in June 2023
Reviewed: June 25, 2023
Adelyn
United States of AmericaThere was nothing we did not like. It was perfect for the one night we stayed.
Good location and yummy breakfast with options for all! The room was plain but it had all the essentials: good a/c, a small fridge, a nice/clean bathroom, and comfortable beds.
Stayed in June 2023
Reviewed: June 7, 2023
Neil
United KingdomNone
Very comfortable well up to date furnishings Excellently located in Florence for most venues.Professional supportive staff
Stayed in June 2023
Reviewed: June 1, 2023
Melissa
CanadaRooms looked a little tired and dark. Internet kept cutting out.
Location can't be beat. We were close to everything. It was very clean. Bathroom was clean and new looking. Breakfast was excellent and plentiful. Staff were friendly
Stayed in May 2023
Reviewed: May 26, 2023
Mariajose
PeruAC was a little old and sounded quite loud
great hospitality and great location
Stayed in May 2023
Reviewed: May 25, 2023
Henrib123
FranceClean, spacious and comfortable rooms. Very good breakfast with a wide variety of choice, a real plus. Quality-price ratio for the centre of Florence was very good.
Stayed in May 2023
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