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  5. Reviews of Smart Hotel Central

Reviews of Smart Hotel Central This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Napo Torriani 28, Central Station, 20124 Milan, Italy

#77 of 444 hotels in Milan

Guests' Choice

Review Score

Based on 616 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.4

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Excellent location, close to the central station. Clean room and friendly staff!

    Stayed in March 2024

  • Reviewed: March 17, 2024

    10
    Excellent location
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Great location for business meetings in the region, walking distance from the central train station

    Stayed in February 2024

  • Reviewed: March 14, 2024

    8.0
    Very transactional stay.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Dark industrial ambiance of the hotel. Dark windows, no sun, no brightness.

    Cleanness, friendly staff, good positioning from a public transport access point of view.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    Great modern and clean hotel with convenient location.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    The only thing I didn't like was the noise from the street but that's expected from this kind of location, got woken up few times a night from street noise so earplugs was the sleep saver :)

    Everything was great, friendly and helpful staff, nice, modern and clean hotel, spacious room, fast check in, great location just few steps from metro station and the main train station.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    It was amazing, definitely go back to this one,
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Room appliances are not there No coffee machine , no bathroom appliances

    Location, staff, Cleanliness

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Good for short stays
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Shower temperature changes while you’re using it, a bit dark due to the black color theme (but that is personal preference)

    Comfortable bed, safe and fridge in room, room temperature is individually controlled, clean facilities, very close to transport, restaurants around the area, friendly staff

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Good comfort right by Milan Central
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Great location near Milan Central Station. Larger than usual room at that price point. Quiet room.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    10
    Splendid :)
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lovely location , clean and lovely staff. Also upgraded me which was lovely x

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There were no hangers and cups in the room but were provided right away after we contacted the reception. The air conditioning system was fixed on one temperature. We wish we could adjust the room temperature and did not have to open the windows since it could be quite noisy out there.

    The location was very good and accessible . And the room was very clean .

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly and helpful staff. Location is very near Milan main train station.

    Stayed in March 2024

  • Reviewed: February 16, 2024

    9.0
    a nice, clean and model design hotel, great location. warm service
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    none

    room is spacious with model design. breakfast is good, location is great. receptionist are all very nice and helpful. good for single person and a couple.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    8.0
    Good
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no kettle in the room and no wardrobe and the bath soap was too small they could have provided a bigger one .

    The room was extremely clean

    Stayed in February 2024

  • Reviewed: February 13, 2024

    9.0
    Stay in Milan
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Need to check several times whenever I close the main door from outside - for some instances the door has not be locked properly; Not many restaurants or supermarkets nearby - though they are available at train station

    Convenient location - very close to Milano Centrale; The room looks neat and tidy; My room was located at high floor, and it was quiet at both day and night; Many charging pots in the room - which is convenient; Spacious room

    Stayed in February 2024

  • Reviewed: February 12, 2024

    10
    Unforgettable
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I haven’t got a single bad word to say

    the facilities are terrific, it’s easy to get to from the airport, the staff were warm and incredibly helpful and the room was just delightful

    Stayed in February 2024

  • Reviewed: February 9, 2024

    10
    Happy to return to Smart Hotel!
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I’m returning customer in this hotel, always great to stay there!!!

    Stayed in February 2024

  • Reviewed: February 4, 2024

    10
    Modern hotel next to the main train station. Perfect location
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice modern hotel, great location next to the main train station, I had a high floor & had a great view of the street, top notch buffet breakfast. About 15 minutes walk to the centre.

    Stayed in November 2023

  • Reviewed: February 4, 2024

    9.0
    Just perfect
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    All good

    Brilliant location

    Stayed in November 2023

  • Reviewed: January 29, 2024

    10
    Excellent
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    I cannot find faults!

    The location could not be more central, with Metro yards away from the hotel. I received an upgrade on my room and it was excellent. The breakfast was a very good buffet with great choices.

    Stayed in January 2024

  • Reviewed: January 27, 2024

    9.0
    In general, all good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lady at the reception was not accurate with my belongings which I left to keep before my room was ready

    Location

    Stayed in January 2024

  • Reviewed: January 27, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit noisy on the street at Saturday night, but that’s about the district, not about the hotel

    Large clean room, friendly personal

    Stayed in January 2024

  • Reviewed: January 22, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent service and stay! Very convenient location next to the central station and easy access to the center (walking distance).

    Stayed in January 2024

  • Reviewed: January 21, 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    To have 2 pillows only had 1 pillow each that is all

    Location is perfect, 1 minute walk to the under ground which brings you everywhere like duomo, qc term alone and other parts of the city, central station 3/4 minute walk where you can take the train to lake como, some nice bars ( STK) 12 mins walk. hotel was really modern and for the price I felt like I didn’t pay enough 👌

    Stayed in January 2024

  • Reviewed: January 20, 2024

    10
    Great location, professional stuff and clean
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    My tv remote was not working

    Neat and clean

    Stayed in December 2023

  • Reviewed: January 16, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice service

    Stayed in October 2023

Showing 1 - 25

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