For the price of my stay I felt that the accommodation could have been better. Keeping in mind also that I booked with a very good discount meaning someone could have paid a lot more for it as well. So, based on the price,what I think could have been better was the following: Although the room was big there was no proper way of putting your clothes away. No blankets or extra pillow if you wished to sit/cuddle in the living room and watch a movie. But for some reason a second sofa tucked in between two walls 🤔 A very strange layout in general with stairs up and down going between the bedroom and living room and also from the entrance. Imagine a T shaped staircase. Again, these are complaints that are based on the price as in value for the money. Was it worth the price, no.

Very friendly staff! They were the biggest plus. Second, the location and the over all design at the hotel. Very beautiful. About the room. I liked the big bathroom with the very nice jacuzzi. It was fresh/ clean and had bathrobes. The bedroom was big as well as the "living room". I liked that there was a coffee maker.

Stayed in April 2024

Our first impression at reception was disappointing, we found the staff surley, abrupt and unwelcoming. We were also disapponted when we were shown to our 'superior' double room. For English clients, imagine Premier Inn. Although the Hotel is in an grand old palazzo, unless booking a suite the rooms are modern and quite soul less. I would recommend not booking breakfast. We booked inclusive breakfast on the back of reading many positive reviews. Although there appears a fantastic choice of both hot and cold food, we found it sadly lacking generally. The hotel has a voucher system reminiscent of school dinners. There is a coffee percolator, or you had the option to order latte, cappucino etc from the staff. We were asked our room number when we did, which suggested this is a payable service. Once again there was a member of staff who quite clearly was not enjoying her job. Just outside the hotel are many places for breakfast.

Location, location, location! Very comfortable beds and views from the roof terrace!

Stayed in April 2024

They shut the water off mid day which was really inconvenient. And no notice of it

Friendly staff

Stayed in February 2024

Pillows weren’t comfy. Could hear the noise from reception from our rooms

Beautiful rooftop terrace for drinks. Very central too

Stayed in April 2024

Nothing. It is not a negative but we stayed for 3 nights in a Garden Room view which was quite small and basic with a lovely view. We added another night pre-travel and had to move to a standard room for the final night and it was much better. Views were fab overlooking Boboli Garden and the room was much large and nicer so my tip would be not to pay extra if you don’t need to, just request a room overlooking the gardens on your booking request. Room 721 is a good option (room pictured was our upgraded room)

The hotel was in a great location, very central to all of the amenities in Florence. Staff were be try helpful. Rooms were clean.

Stayed in April 2024

Our room was closest to reception but felt slightly like a box room on the corridor. We could hear people in the corridor. Also workmen were banging hammers at 8.00 each morning

Location very close to sights

Stayed in April 2024

Hotel bar closes arpund 10pm, which was a shame because after dinner we wanted to have a drink but they were closing up.

Amazing suite, well worth the extra money.

Stayed in April 2024

I think the bedrooms were a little plain compared to the reception area but they were clean and comfortable.

Excellent location, rooms are comfortable and staff are super helpful. The gem of this place is the rooftop giving you excellent views of the city. Breakfast was decent with fresh coffee.

Stayed in March 2024

The odd layout of the floors and the tiny elevator. Identifying the location of our room would have been impossible if we weren’t physically shown how to get there.

The front desk staff was very friendly and helpful. We were upgraded to a beautiful suite.

Stayed in April 2024

Parking availability. There is no detailed information about the parking. Too much money spent for car parking

Location and comfort

Stayed in April 2024

Be great to have a morning coffee on the roof in the morning

The room was beautiful. The space in the hotel was so serene considering its location and the roof top bar has a view that is unbeatable.

Stayed in April 2024

Stairs

Nice

Stayed in April 2024

The small double room is very very small.

The staff were excellent

Stayed in March 2024

Great location & service. Lovely views from rooftop terrace.

Stayed in March 2024

Great location, friendly and well presented hotel which met al out needs for a comfortable stay.

Stayed in March 2024

To get into our room it was a bit difficult, had to walk up and down steps

Close to all and very clean

Stayed in March 2024

The only thing I'd do was to add lighter curtain to the rooms, allowing sunlight into it.

The location as amazing, the room was an excellent size. And very clean as well.

Stayed in March 2024

Rooms are a little bit plain

Excellent location, friendly staff

Stayed in March 2024

Too many stairs with large suitcases, though staff were helpful in assisting with luggage transport.

Terrific breakfast with a very friendly staff! The room was comfortable.

Stayed in March 2024

A writing desk in the room would’ve been a real bonus… More coat hangers…

Breakfast was exceptional… Evening dinner, even more exceptional…

Stayed in March 2024

Great location. Spacious room. Very clean. Great view from rooftop.

Stayed in February 2024

Assistance from the staff is required to navigate the steps between the entrance and the elevator with heavy luggage. For those staying on the first floor, this challenge is doubly present. At check-in, the request for credit card details can be quite disconcerting, attributed to cover potential incidental charges such as the minibar, etc. We opted not to provide our card details and instead chose to leave a cash deposit as an alternative.

The location is splendid, nestled near the Ponte Vecchio bridge. It is very convenient to access the city's main attractions, all within a mere ten-minute walk. The hotel exudes coziness, with courteous staff and a location that promises tranquility. The breakfast is commendable, and the terrace offers a stunning city view, complemented by spacious rooms.

Stayed in February 2024

breakfast good, location excellent

Stayed in February 2024

No car parking

Location, originally

Stayed in February 2024