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Reviews of Residenza d'Epoca Locanda del Cigno Nero

Via Carlo Levi 12, 16010 Sant'Olcese, Italy

#2 of 2 hotels in Sant'Olcese

Guests' Choice

Review score

Based on 137 hotel reviews

6.7

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.6

  • Location

    6.9

  • Facilities

    6.3

  • Staff

    7.1

  • Value for money

    6.5

  • Free WiFi

    6.3

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Showing 1 - 7

  • Reviewed: 7 May 2018

    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The staff is not very friendly. Breakfast was just a joke, they offered an empty buffet, kids had nothing to eat but industrial dry biscuits. The floor and wall are so thin that when walking on it can hear the whole room shaking. If you are not going to spend lots of time in this park, staying here is just a waste.

    The park

    Stayed in May 2018

  • Reviewed: 6 May 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    All of the above

    Did not like it at all very smelly hotel very musty towels smelt awful and breakfast is non existent would not recommend

    Stayed in May 2017

  • Reviewed: 31 August 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Expecting a better place and friendly staff.

    Although the staff was not very friendly but the were a few options on the breakfast.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 30 July 2015

    • Leisure trip
    • Family with young children

    We didn't realise when we were booking that there is no A/C. It was a big trouble during hot hours of the summer nights. We suffered from heat ;-(( Night staff didn't speak a single word in English.

    Despite all difficulties and weak communication, staff was trying to be as helpful as possible. They put great effort to communicate, though some English speaking staff was present in the morning.

  • Reviewed: 30 June 2015

    • Leisure trip
    • Group

    Don't have any negative comments. Breakfast adequate if a little short on choice

    Staff very friendly, couldn't do enough. Food first class. Ask for the menu of the day Surroundings especially parkland behind very attractive. Good value. Only intended stopping one night stopped for two and would have stayed two or three days longer had it been possible.

  • Reviewed: 18 May 2015

    • Leisure trip
    • Group

    Was hard to find on sat nav as gives two road names also very poor signage outside, but once found very surprising and comfortable!

    Size of room, also very cool room on a warm evening. Friendly staff who spoke English. Great meal and service at very little cost just what we needed after a long stressful drive. Beautiful park next to hotel! When you arrive outside looks very dull but once inside very welcoming!

  • Reviewed: 12 May 2016

    • Leisure trip
    • Couple

    Unfriendly staff, no communication. Very poor breakfast.

    Nice size room

There are also 2 reviews without text. These impact the overall review score.

Showing 1 - 7

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