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Reviews of Masseria Chiancone Torricella 4 stars

Strada Trasconi, 74015 Martina Franca, Italy

#7 of 17 hotels in Martina Franca

Guests' Choice

Review score

Based on 210 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.3

  • Location

    8.1

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8

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Showing 1 - 28

  • Reviewed: 19 May 2018

    10
    The location is exactly what we were looking for.
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast.. it was the poorest I've ever seen..

    The location is exactly what we were looking for.. staff was extremely friendly, clean and the room was very spacious.

    Stayed in May 2018

  • Reviewed: 17 April 2018

    4.2
    The whole setting of the Masseria is really nice, it is a...
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    I do really not understand the good ratings this place gets on booking, and this for several reasons. First of all, I came there alone, a little out of season I guess. The pool was not in service, without any pre-notification on booking or otherwise, actually I had to expressively ask for this information when check-in. The reception and check-in, after a waiting time of more than 10mins was cold and really unfriendly. The lady would keep my identity card and would want to walk me to my room. When I asked to have my identity card back she said she would just keep it for 5 mins to do the check-in. So when I arrived at my room I thought to myself, in a 4* place you might expect them to come to your room and then bring the card back. However, they didn't so I went back to the reception after about 10mins and of course, they still hadn't done the check-in (mind one, the whole building was not too busy at all) so I had to wait another couple of minutes to have my ID back. I then informed them that I would have dinner in the city and not at the hotel restaurant (apparently you would have to notify them in advance if you wanted to do so), only that 5mins later I had a call in my room asking again whether I wanted to have dinner in the restaurant (so, apparently, they didn't even listen to what I was saying). Later on I wanted to relax a little, for that was the reason that I accommodated myself in the countryside - apparently this is the totally wrong place for doing so. They had some sort of lunch-meeting-event going on which in the afternoon turned into a very loud music party-thing, and on either side of the main building it was impossible to sit in the sun and just enjoy the nice environment and atmosphere. Totally destroyed. Apart from that, just further down the road, there is a go kart track with go karts that go up and down, slow down, speed up, you would hear their motors all the time.

    The whole setting of the Masseria is really nice, it is a huge area with individual, beautiful spots, gardens, huge olive trees, individual buildings and parts of buildings which make up for a beautiful environment to be accommodated in, in general. The only person who stood out was the reception manager, who really knows about guest care. However, it needs more than that...

    Stayed in April 2018

  • Reviewed: 31 August 2016

    5.8
    Not worth it
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    We had numerous problems including a malfunctioning air conditioner and a lamp with no plug attached and loose electrical wiring. Although the staff was friendly it took three days for them to respond to the problems we addressed on the first day of check in. Also there was no wi fi available in the room. The staff said they would have a technician address the problem but nothing was ever resolved during our visit. I would recommend looking elsewhere. If your staying in Puglia, the coastal area is a better option in Monopoli or Polignano a Mare.This property is a little too remote for comfort.

    The staff was friendly and offered help advice about the local area.

    Stayed in August 2016

  • Reviewed: 19 August 2016

    7.5
    Nice but deceiving
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We thought we booked a double room but we discovered that the price was for a single one. The information on Booking was not clear (either for a Booking or property mistake). We couldn't cancel the reservation because it was non refundable and at the end we negotiate a price in between. The staff was very kind in managing the situation but considering that it was not our fault, we should have paid the initial price. The client cannot be penalised for something that is out of his control, we found it a bit unprofessional. That said, the place is very nice but lacks a bit of maintenance, especially the outdoor part. Not a very good value for money

    The swimming pool and the calmness. Clean spacious rooms.

    Stayed in August 2016

  • Reviewed: 16 August 2016

    10
    Highly recommended
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Beautiful place in a pieceful surrounding, very comfortable large rooms. Special cartoon channel is free for kids all day&night. Breakfast has a great selection of meals including fresh juices. Staff is very nice and kind. Good spot to visit Puglia: Monopoli, Polignano a mare, Torre Guecato, Alberobero, Ostuni, Matera, Lecce. All within 60-90 min drive. We would choose this accomodation again.

    Stayed in August 2016

  • Reviewed: 8 August 2016

    7.9
    Good place to have a relaxing time and to explore the beautiful towns of Puglia.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 12 nights

    Parasols next to the pool were not allowed to be used because it was slightly windy, but that is always the case there. The room itself did not have a very luxurious feeling, for example the shower enclosure was broken.

    The staff was friendly. The swimming pool was nice and the pool bar had great and affordable food. The food in the restaurant was also good. The town Martina Franca is beautiful (20m drive). The other towns in the area are also lovely: Monopoli, Ostuni, Cisternino.

    Stayed in August 2016

  • Reviewed: 5 August 2016

    9.2
    A wonderful relaxed base to explore the Valle d'Itria
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 7 nights

    I was attracted by the description of walks in the woods which form part of this Masseria. Unfortunately there was no access to woods whilst I stayed as they had locked fences around them. It was explained that it would be dangerous to walk in the woods due to the heat making the pigs aggressive. A fair reason, but still a disappointment!

    This was a very relaxed environment with friendly and helpful staff and clean facilities. With a car rental it is a lovely base to explore the beautiful towns in the area, but a car is very necessary as it is in a remote location.

    Stayed in August 2016

  • Reviewed: 16 July 2018

    7.5
    nice place, quiet and a bit far from thy city center but...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    nice place, quiet and a bit far from thy city center but nice place to get some rest. Good restaurant at the hotel

    Stayed in July 2018

  • Reviewed: 13 July 2018

    9.2
    Amazing pool, great breakfast and clean and large rooms.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Amazing pool, great breakfast and clean and large rooms.

    Stayed in July 2018

  • Reviewed: 29 September 2016

    7.5
    The food was fabulous.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We had a very busy itinerary so did not have enough time to enjoy all the facilities.

    The food was fabulous.

    Stayed in September 2016

  • Reviewed: 29 August 2016

    6.3
    Good hotel - Bad bed (sofa bed)
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    Very Bad bed for the kids (sofa bed) in the familly suite.

    Nice site, good restaurant - excellent breakfast

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 7 October 2015

    9.2
    The attractive elegance of the buildings and grounds.
    • Leisure trip
    • Couple

    Uncertainty of hot water supply.

    The attractive elegance of the buildings and grounds. The character and style of the dining rooms. The friendliness of the staff.

  • Reviewed: 12 September 2015

    8.8
    It was difficult to find.
    • Leisure trip
    • Couple

    It was difficult to find. It would be great to put the latitude and longitude in the gps. The staff very very helpful. Our car was scratched in the car park and they found someone to polish it out. That was very appreciated.

  • Reviewed: 30 August 2015

    10
    Amazing Location to visit Puglia.
    • Leisure trip
    • Couple

    I liked everything, but I would suggest to finlly open the SPA and to fix the WiFi in same of the areas.

    Amazing Location to visit Puglia. Amazing Professional and Friendly Staff. Extremely Clean, amazing Food and Wine list choices. Quality / Price is superlative! Real Taste of Puglia !

  • Reviewed: 30 July 2015

    8.8
    The reception and pool area really lovely!
    • Leisure trip
    • Family with young children

    Rooms are very basic and could have been cleaner. There is nothing around this hotel so you must have a car and drive to martina Franca for meals.

    The reception and pool area really lovely!

  • Reviewed: 28 July 2015

    5.8
    Front desk staff were excellent and very helpful.
    • Leisure trip
    • Family with older children

    Absolutely terrible staff in bar and restaurant. Waited 90 minutes for aperitivi drinks and then they were wrong. Wrong dishes served at dinner. Waiters arguing with each other, awful atmosphere. Incredibly slow service and no check presented. Breakfast buffet not replenished, staff grumpy. Dryer broken in bathroom, lightbulbs burned out, air conditioning poor. Complete air conditioning failure in room 151, staff totally unable to reset remote control. Radiators came on in night! Boiling heat in room for four people.

    Front desk staff were excellent and very helpful. They were polite and professional and truly listened. Beautiful grounds, lovely swimming pool. Delicious food at dinner.

  • Reviewed: 29 June 2015

    9.6
    Set in a lovely part of the country for visiting towns in...
    • Leisure trip
    • Solo traveller

    It would have been good to have ripe fruit for breakfast and more not sweet breads. Arriving back at the hotel just after 2.00pm and the room had not been made up and we had to wait over an hour for it to be done. This only happened one day.

    Set in a lovely part of the country for visiting towns in the south of Italy. The menu had a good variety and something different every evening.

  • Reviewed: 13 May 2016

    9.2
    The food was good
    • Leisure trip
    • Couple

    Out of season pool

    The food was good

  • Reviewed: 20 April 2016

    10
    Beds good, rooms spacious, food excellent
    • Leisure trip
    • Couple

    nothing

    Beds good, rooms spacious, food excellent

  • Reviewed: 19 April 2016

    10
    We thoroughly enjoyed our stay at the Masseria, so much so...
    • Leisure trip
    • Couple

    We thoroughly enjoyed our stay at the Masseria, so much so we chose this venue to get married in!!

  • Reviewed: 6 August 2015

    9.6
    - Very nice pool
    • Leisure trip
    • Couple

    - Very nice pool - Excellent breakfast - Beautiful location

  • Reviewed: 5 August 2015

    8.8
    Staff very attentive and helpful.
    • Leisure trip
    • Family with older children

    Gym could do with update and some TLC.Some areas need some TLC.

    Staff very attentive and helpful.Giani at the pool was very helpful.

  • Reviewed: 30 July 2015

    8.8
    Beautiful and calm settings
    • Leisure trip
    • Family with young children

    Beautiful and calm settings

  • Reviewed: 7 July 2015

    9.6
    Countryside location.
    • Leisure trip
    • Couple

    Countryside location. Spacious and relaxing. A pleasure to holiday here.

  • Reviewed: 5 June 2015

    8.3
    Martina Franca is not so interesting and is had to find the...
    • Leisure trip
    • Couple

    Martina Franca is not so interesting and is had to find the Masseria

  • Reviewed: 2 June 2015

    6.7
    The fond
    • Leisure trip
    • Group

    Grumpy waiter

    The fond

  • Reviewed: 11 May 2015

    9.6
    All of it
    • Leisure trip
    • Couple

    Bit difficult to find

    All of it

  • Reviewed: 5 April 2015

    5.0
    no hot water;
    • Leisure trip
    • Family with young children

    no hot water; no WiFi; no restaurant; and they could not find salt for the cold buffet breakfast

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 28

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